The English Garden Company Limited

We are sorry we did not inform you of the price of the Box hedging & topiary plants. We had offered suggestions to your wife twice and had given options to replant the originally poorly planted beds prior to sourcing the Box plants. We agreed to undertake the work under your existing maintenance agreement, it would be normal practice to quote the works first, as a separate project but this way it saved you any additional labour charges. Upon reflection we should of given a cost of the Box & topiary plants and for that omission we apologise. We are now looking at our procedures to ensure that any additional works like these that are carried out during the maintenance, that the client is always made aware of the plant costs. It is irrelevant, but the charge for the plants used were substantially cheaper than similar available online as we pointed out, plus we guarantee for a period of 12 months under our maintenance. Our brief when we took on your garden in October was to renovate the gardens, substantial work which with the exception of one remaining bed, we had achieved, I had several discussions about our progress with your wife. Turning the compost bins was not a priority and we would of been actioned once we had the gardens up to standard. As a goodwill gesture have arranged a 25% credit off your March invoice and again apologise for not informing your wife on the cost of your Box plants.