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Endorsed by Which?
Fenetic Wellbeing
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Fenetic Wellbeing Healthcare House, Snyagill Industrial Estate, Keighley, Skipton, BD23 2QR View on map
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday 09:00–13:00
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
We're Fenetic Wellbeing, the personal mobility people. From bespoke stairlifts to riser recliner chairs, we offer a range of quality mobility aids to support independent living.
Our friendly team can provide free, honest advice to help you find the right product for your needs and pay a fair price.
All our stairlifts come with three years warranty, three years of servicing, and 24-hour breakdown call out as standard. For your peace of mind, all purchases come with free delivery in England and Wales and a 12-month warranty.
From our humble beginnings in Keighley to a trusted name in mobility. We're now an award-winning business serving over 250,000 satisfied customers and counting.
We’ve picked up several Which? Best Buy recommendations for our riser recliner chairs, and now we're delighted to be a Which? Trusted Trader.
A small percentage of every purchase goes towards the MS Society to support their life-changing work.
Order online, over the phone, or get in touch to learn more.
What we do
Disability and mobility
- Access ramps - indoor and outdoor
- Bathing aids
- Disabled Lifts
- Home adaptations
- Mobility vehicle repairs
- Mobility vehicle servicing
- Powerchairs
- Rise and recline chairs
- Stairlift Engineers
- Stairlifts
- Step Lifts
- Through Floor Lifts
- Wheelchairs
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
78 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent service from an excellent company
Customer Service
Quality
Value
Both warehouse workers worked hard. They had to move a large armchair that did not pass through the back door. In the end, they had to use the front door that is nomally blocked off by a tumble-dryer, which they had to move out of the way. Then they moved another large armchair. This was before they installed the new reclining chair. Nothing was too much trouble. Mick and Dudley are excellent ambassadors for the company. I have used Fenetic on several occasions after my stroke for me and my wife who has osteoporosis and has been in hospital after a bad accident. They are excellent.
Customer in North Yorkshire
, work completed
Recommended
Good experience all round
Customer Service
Quality
Value
From the first telephone contact, to viewing the chair, buying it and the delivery, everything went very smoothly. Carl in the showroom was understanding and helpful. The delivery guys, Mick and Danny, were helpful in explaining the chair to me and they even took the chair we had been using, upstairs for me. Service with a smile, which is always welcome. Thank you Fenetic.
Customer in West Yorkshire
, work completed
Recommended
Bath lift seat.
Customer Service
Quality
Value
I contacted Fenetic Well Being on Monday the 6th April around 11am, I spoke with Tom who answered any relevant question I had regarding the purchase of a bath lift seat. After speaking with Tom about the product I was interested in, I ordered the seat on line from Fenetics web site. I was able to track my order and I was kept up to date from the courier as to its progress, I received my order on Wednesday the 8th April around 2:30pm. I thought this was excellent service form both Fenetic Wellbeing and the courier which was APC overnight. The actual bath seat is a Belavita Nova Bath Lift and does exactly what is designed for, and is very easy to set up and seems well made. So far we are very happy with our purchase and would not hesitate to use Fenetic Wellbeing again.
Customer in East Lothian
, work completed
Recommended
Buy with confidence
Customer Service
Quality
Value
Absolutely fantastic service. I was kept well informed as to the progress of the order and it arrived so quickly. Great job!
Customer in Isle of Wight
, work completed
Recommended
Outstanding
Efficient, friendly and helpful service. Would certainly buy from this company again based on this larger purchase Delivery was faultless and customer service staff go above and beyond to help I can certainly highly recommend this company
Customer in West Midlands
(Reviewer did not use service)
Recommended
Fanatatsic products
Customer Service
Quality
Value
I wasn't at home when my chair was delivered and assembled, but they did a great job. The staff on the phone are also most helpful.
Customer in Lancashire
, work completed
Recommended
Great service from Fenetic.
Customer Service
Quality
Value
I supported my mother in law to purchase a riser recliner chair from Fenetic. Service was outstanding from start to finish. We visited their showroom in Skipton where Carl spent time helping my mother in law find the right chair for her. What I really appreciated was that there was absolutely no sales pressure at all. Carl's knowledge of the products was clearly evident. We left without making an order and my mother in law was able to consider her options. We later placed the order by phone. The chair was made and delivered within 3 weeks. Thanks to Mike and Dudley who delivered the chair and spent time ensuring it was placed just where it was needed and then went through all operations of the chair ensuring it was working correctly. All in all a very positive experience purchasing from Fenetic. I can recommend.
Customer in North Yorkshire
, work completed
Recommended
Thornton Settee from Fenetic
Customer Service
Quality
Value
Very easy to order. Received plenty of communication from Fenetic Wellbeing. Kept up to date. Set up was excellent.
Customer in West Sussex
, work completed
Recommended
The Hainworth, a very comfortable riser recliner chair
Customer Service
Quality
Value
The team who arrived to install my new chair were very busy, but they could not get the riser to work on the chair. They phoned Fenetic Wellbeing Services and the following a new team arrived who were experienced with the chair and got it working quickly. Both teams were very polite and took away the packaging. I also found the staff at Fenetic Wellbeing with whom I had contact were helpful.
Customer in Carmarthenshire
, work completed
Recommended
Great Chair Excellent Service
Customer Service
Quality
Value
Lovely. Team at the showroom went the extra mile to show all the features. Knowledgeable and empathetic. Made my husband feel like a regular shopper not someone needing mobility / elderly care equipment. Delivery team helpful and efficient.
Customer in Glasgow City
, work completed
Recommended
Fenetic Wellbeing chair - excellent company
Customer Service
Quality
Value
Very good website allowed effective comparison of alternative products. Asked a couple of questions by phoning Fenetic who answered the phone quickly (unusual these days with many companies) and gave clear answers. Order made online without any problems and delivery was efficient and at the time range promised
Customer in Surrey
, work completed
Recommended
Quick Turnaround on Delivery and Installation
Customer Service
Quality
Value
The Atlas chair was delivered very quickly for my father. Excellent service, it has given him great comfort.
Customer in Greater London
, work completed
Recommended
Fast, Efficient and Just the right product for us
Customer Service
Quality
Value
I just wanted to share what a WONDERFUL service all the team provided. Right from the start the team could not be more helpful, and kindly and very quickly sent me swatches of the sofa, video of the sofa (your Yorkshire and we’re Bognor!) and answered any of my questions very quickly and efficiently. As you can appreciate without seeing it in the “flesh” first was a risk for us – but all paid off. Thanks should go to the whole team as today you don’t always get brilliant service and Fenetic certainly provided that. Whatever training, recruitment etc you all provide it’s certainly working. Thanks again and Wendy loves it.
Customer in West Sussex
, work completed
Recommended
Amazing service
Customer Service
Quality
Value
Ordering from Fenetic wellbeing is efficient, easy and convenient! I received regular updates about my order! Amazing staff and the price was much more reasonable and affordable than other quotes! I would 100% recommend Fenetic wellbeing!
Customer in West Yorkshire
, work completed
Recommended
Bed delivery and set up
Customer Service
Quality
Value
Very professional lads talked us through every stage of what they were doing and demonstrated how to use the bed we are very satisfied customers thankyou
Customer in West Yorkshire
, work completed
Recommended
Exceptional Service
Customer Service
Quality
Value
I just want to say a very big THANK YOU for your exceptional service, my trolley was delivered just 24 hours after my order was placed and it is perfect for my needs. I'd be lost without it now, I am still getting used to getting round the house with it so I will keep my L plate on for a while
Customer in Bristol City
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
Fabulous local company. Delivery was less than a week after choosing. Salesman took care to measure my legs etc.. Really good quality. Only just delivered but seems comfortable. The delivery guys Mick and Dudley were absolutely brilliant, taking care not to damage anything and removed our old furniture no problem. Very pleasant chaps and a credit to the company as was the initial salesman, sorry can't remember your name. Have confidence about after sales care, very very heloful.
Customer in West Yorkshire
, work completed
Recommended
Installation was very good.
Customer Service
Quality
Value
The Installation of the chair by Fenetic were excellent. Information given, timing kept to as said, and expected arrival time given. The two men were very quick and professional about unpacking, setting up chair and demonstrating. All rubbish cleared up and all in all it was a good experience. Although they had a lot of deliveries to make they didn't make it feel rushed and made sure I understood the workings of the chair.
Customer in Lincolnshire
, work completed
Recommended
Customer service above and beyond expectation
Customer Service
Quality
Value
After lots of emails back and forth with Abigail we finally ordered the Large Tall Radiance. It arrived quickly and was put together by two very helpful men who also put it into position for us. My husband has found it to be an ideal fit and very comfortable. He is delighted to have finally found something that works for him and that can bring a degree of relief to his day. The company, and Abigail in particular, went beyond what we expected with multiple emails and really putting effort in to find the right suggestion for him, even when we were upfront about not necessarily being ready to order financially. This, in large part made us feel confident to order from them rather than try a cheaper alternative from elsewhere. Overall the customer service was excellent and felt very personalised which is a rarity these days. Over a month later the chair looks perfect and is very comfortable. Can't fault a thing.
Customer in Cornwall
, work completed
Recommended
Fabulous service yet again.
Customer Service
Quality
Value
Fabulous service yet again from Fenetic Wellbeing, from the sales and customer service teams through to the very prompt, efficient free delivery and installation (invluding Tom, one of the company owners) who came and installed the chair.
Customer in York
, work completed
Recommended
Excellent Customer Service
Customer Service
Quality
Value
From our first telephone contact we had excellent customer service. We were invited by Tom to visit the showroom, which we did on a Saturday morning. He gave us the time and space to check out all the riser recliner chairs in the showroom, and this was important as we needed to get exactly the right size. From ordering to delivery the contact was good and the chairs were professionally installed. We are very happy with the quality of the product.
Customer in Nottinghamshire
, work completed
Recommended
Very good service - "Did exactly what it says on the tin"
Customer Service
Quality
Value
ontacted me as soon as I had placed my online order and left a voicemail for me. Delivery was arranged very quickly. I got regular email and text updates to advise on timing of delivery, including a call from the delivery team when they were within a half hour's drive. The unpacking, setting up, demonstrating, trial and removal of all packaging was as promised.
Customer in Berkshire
, work completed
Recommended
Good Customer Service
Customer Service
Quality
Value
Previously bought a Cullingworth Recliner from Fenetic which I was very happy with. I depend on this chair as I would otherwise be bed bound. This review is for the purchase of a backup battery power supply for the chair. I was faced with a day long power cut with 6 days notice. I contacted Fenetic who arranged immediate dispatch of their backup battery power supply which should arrive in the next 3 days, so plenty of time. they answered several technical questions and took the time to be friendly and helpful. Because of my medical situation I am entitled to a VAT exemption and this was arranged over the phone as part of the purchase. This is my second good customer experience with Fenetic.
Customer in
, work completed
Recommended
Rise and Recliner chair Amazing
Customer Service
Quality
Value
Very understandable staff the spped at which the chair was delivered was great. The chairs has really helped us.
Customer in Cambridgeshire
, work completed
Recommended
My only go to for disability aids
Customer Service
Quality
Value
Excellent!! Staff very well informed about products and always ready to offer suggestions to help satisfy your needs the felivery has always been quick. 3rd item bought
Customer in
, work completed
Recommended