Endorsed by Which?

The Fenetic Trading Company Limited

5.0

21 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

We're Fenetic Wellbeing, the personal mobility people. From bespoke stairlifts to riser recliner chairs, we offer a range of quality mobility aids to support independent living.

Our friendly team can provide free, honest advice to help you find the right product for your needs and pay a fair price.

All our stairlifts come with three years warranty, three years of servicing, and 24-hour breakdown call out as standard. For your peace of mind, all purchases come with free delivery in England and Wales and a 12-month warranty.

From our humble beginnings in Keighley to a trusted name in mobility. We're now an award-winning business serving over 250,000 satisfied customers and counting.

We’ve picked up several Which? Best Buy recommendations for our riser recliner chairs, and now we're delighted to be a Which? Trusted Trader.

A small percentage of every purchase goes towards the MS Society to support their life-changing work.

Order online, over the phone, or get in touch to learn more.

What we do

  • Disability and mobility

    • Access ramps - indoor and outdoor
    • Bathing aids
    • Disabled Lifts
    • Home adaptations
    • Mobility vehicle repairs
    • Mobility vehicle servicing
    • Powerchairs
    • Rise and recline chairs
    • Stairlift Engineers
    • Stairlifts
    • Step Lifts
    • Through Floor Lifts
    • Wheelchairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
21 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Great Service
Customer Service
Quality
Value
Wanted to buy a mobility scooter that was light and would easily fit in the boot of my car. Had a model in mind after reading reviews. Made an appointment to try out this model on the same day that I rang Fenetic . Carl greeted us at the door and spent over an hour with us giving helpful advice and allowing us to dismantle a number of models to feel the weight of the individual parts. It was clear the original model I had in mind was too large and heavy for my purposes. Eventually we bought an aluminium model which was perfect for my needs. I was surprised and delighted that delivery was the following morning. I would highly recommend Fenetic based on my excellent experience of this company.
Customer in Posted on 16/04/2024 , work completed 16/04/2024
Customer services go the extra mile to help you.
Customer Service
Quality
Value
The riser recliner received was excellent. The delivery men where cheerful, knowledgeable and helpful. The customer services team especially Leah were incredibly helpful and kind (You do need to wait on the line quite a while but persevere) There is a glitch in the system when purchasing from Amazon. Amazon stated the delivery date and even stated it had been despatched but it had not. This led to a wasted day as family came to remove furniture. So contact Fenetic directly to find out delivery details.
Customer in West Yorkshire Posted on 25/01/2024 , work completed 25/01/2024
Excellent service
I had an issue with the footplate of my son's wheelchair and the kind lady who answered my call was super in her manner.politeness and helpfulness. I wish all people were as good as her and my issue was sorted immediately. Credit where credit's due and thank you .
Customer in Somerset Posted on 27/09/2023 (Reviewer did not use service)
Excellent product and service
Customer Service
Quality
Value
ordered a chair for my invalid wife, customer service team were so helpful particularly Leah. Helped me select the right chair and delivery was on time and professionally executed. Chair was assembled by the team quickly and with care. Chair was exactly what we needed and of high quality. Highly recommended company,service and products.
Customer in Surrey Posted on 22/09/2023 , work completed 14/09/2023
Fantastic company
Customer Service
Quality
Value
Fenetic wellbeing are amazing. So so helpful. Use this company I highly recommend them. Thanks Leah,Siobhan,tom. 10/10 5 stars* * * * * Top traders Thank you all so much
Customer in Greater London Posted on 20/09/2023 , work completed 20/09/2023
Fenetic wellbeing is a marvellous company
Customer Service
Quality
Value
I purchased an Elite X cruise rollator a year ago. Brilliant aid. Unfortunately, it met with an accident and needed a part replacing. The office went above and beyond for me as I couldn't say the name of the part. All is well... I can roll again. So impressed I got one for my daughter. Excellent service and products
Customer in Greater Manchester Posted on 22/08/2023 , work completed 22/08/2023
Faultless
Customer Service
Quality
Value
Absolutely perfect from beginning to end. The chair is wonderful - a lifesaver! Everyone was polite, helpful, and efficient and the product arrived on time and was set up working excellently. Highly recommended.
Customer in Bristol City Posted on 18/08/2023 , work completed 15/06/2023
5 stars for product, price and customer service
Customer Service
Quality
Value
I needed a wheelchair for my mum, found the perfect one at a great price so placed the order. Delivery was really quick but turned out I’d ordered the wrong item. Leah in the customer services team was amazing. She sorted the problem and the right item was delivered within 24 hours and the original item picked up at a day/time of my choice. Customer service is so important, especially when things go wrong, Fenetic clearly recognises the importance of its customers - 5 stars from me and happy to recommend.
Customer in Surrey Posted on 30/06/2023 , work completed 21/06/2023
Elite Care Riser/Recliner Chair
Customer Service
Quality
Value
Dear Fenetic Well-being, I wanted you to know that I am delighted with the chair delivered today. It does exactly what I wanted, and needed, and made me realise the failings of my old, very expensive, Lazy Boy chair. I would also like you to know that the service provided by the Panther Delivery Team was excellent. They arrived promptly today and were very helpful and efficient in carrying out their duties. Their performance is an asset to you. Please pass my appreciation on to all concerned. Many thanks. Peter
Customer in Powys Posted on 01/06/2023 , work completed 31/05/2023
Excellent company with great customer service.
Customer Service
Quality
Value
Ordered a wheelchair that was needed fast- it actually arrived a day earlier than expected, so I couldn't be happier with the service provided. The chair itself is excellent, much better than expected and at a great price. Gaby at Fenetic also made it very easy to apply for VAT exemption on the item, so overall I give a five star review for both the item and for Fenetic Wellbeing's excellent customer service. Many thanks to Gaby and the Fenetic team for their help, and supplying an excellent item very quickly, I really appreciate it.
Customer in Merseyside Posted on 12/05/2023 , work completed 12/05/2023