Fenetic Wellbeing

The help I received was very good as we ordered 2 chairs which are very very good plus 5 years insurance we'll worth the money, the lady who served us was really friendly and helpful, so we ordered 2 chairs without VAT,and they were delivered with in 5days .they were put together and all packages taken away they were very helpful and clean, so thank you very much. This company are very helpful and good .

Absolutely top class service! The lady who answered my call could not have been more helpful in explaining in great detail how to assemble the chair and said I qualified for VAT discount which was a nice surprise. I was kept informed by email throughout as to where the chair was on the delivery journey and it was delivered within 36 hours of ordering, perfectly packed. My son assembled the chair in less than 5 minutes. I shall be using it for the first time on Saturday for a hospital visit and have no qualms whatsoever about its reliability. Fenetics should give lessons to other traders who take our money then couldn’t care less! Many thanks to all concerned, highly recommended.

I ordered a Kelbrook Riser Recliner for my Mum which we unfortunately discovered had a small mechanical issue. I contacted Jane, from the Sales Team, late on a Friday afternoon to make her aware of the fault and she promptly took ownership of the issue and phoned me, on the following Monday morning, providing a solution in the form of a replacement chair. She initially spoke with Mum & was so kind & patient, reiterating the importance of us having confidence in their brand and product. She restored our faith, confirming she would organise collection of the ‘faulty’ chair & delivery of a new one. The communication from everyone, including the Delivery Team/Daniyal, was brilliant making the collection/delivery smooth & easy. I had purposely chosen to purchase the chair through Fenetic Wellbeing based on the Customer Reviews I had seen. I’m so pleased that I did as they have more than proven themselves in providing such excellent service. We are so grateful for all their help and understanding and really appreciate everything they’ve done for us. Mum feels safe & happy, the chair itself is fantastic so I would HIGHLY recommend using them & will definitely buy from them again.

I made an appointment to view a lightweight folding wheelchair my wife and I were greeted by Carl who showed me the wheelchair I had asked about and also offered another I had not seen before I tried both out using them both inside and outside in the carpark to see how they both handled different surfaces . Carl made us a cup of coffee while he went through how to fold the wheelchairs so we could see how they would go in car and feel the weight of them . We were not put under any pressure to buy and he answered all questions asked . I decided to go with the wheelchair Carl showed me rather than the one I went for as it was more comfortable slightly more expensive but just so pleased we travelled the 2 hours to try the chairs out and get the advice of an expert . I would not hesitate to recommend this company to anyone in need of any equipment and expertise of staff .

I can not find any fault with Fenetic Wellbeing they were polite and efficient when ordering and just as good with the delivery the item was delivered on time and in good order assembled and demonstrated before they left.

Needed to purchase a power chair for myself and after a lot of research I found the Pride Jazzy Carbon Lite chair seemed to be perfect for my needs. I found it at my local store and almost purchased it but decided to do some online research. Fenetic Wellbeing were charging almost £1,000 less than my local company but were based the other side of the country to me. I was a bit nervous at first but I didn’t have to be. This company are brilliant. I rang them for more details which they found out for me. They rang me when I placed my online order to make sure somebody would be in the next day to receive it. The parcel company hadn’t given me a tracking number which concerned me a little bit, so I called them and they even tracked it down for me and called me back to let me know the number. I wouldn’t hesitate in recommending this company. They have been brilliant from start to finish. And I love my chair, thank you Fenetic Wellbeing

Fantastic! The Customer Service was excellent both before and after buying the chair. For example I had questions about tables and which ones would fit around the chair and they were able to confirm which tables were compatible.

Ordered a 4-wheeled rollator for a friend. Great product, better than one I have myself. Had to ring customer service due to Parcel Force claiming they had tried to deliver but had not, with CCTV proof. Customer service was very helpful, clear, and polite. Eventually delivered, and my friend (Mrs Sykes) was delighted. Well made and easy to finish assembling, and easy to use. I well recommend Fenetic Wellbeing to others looking for similar products.

My son phoned around suppliers looking to get a better deal on this product Fenetic staff in Skipton were really helpful ensuring all the required add-ons were sourced and included then delivered to his address for a fair price I am his Dad, rising 83 and 30 yrs into MS I am absolutely delighted with the powered chair which is perfect for my needs Many thanks to the staff at Fenetic Roger Streatley West Berkshire

Just received my Red Drive Devilbiss Nitro rollator deluxe wheeled walking frame I can't tell you how pleased I am with it. Easy to decide which was right for me. The ordering process was easy and delivery was exactly as stated. 80 year old male ageing disgracefully. Much appreciated.

I fractured a part of my pelvis and was not allowed to weight bear for 4 months. As part of my recuperation, I was given a Zimmer frame to relearn to walk. I desperately wanted to start driving, but the frame was too large for me to manhandle into the car, so I was delighted to find a folding frame on the Frenetic website. I ordered it only to realise I had ordered the one without wheels. I emailed customer service as soon as I realised, and received a lovely email in response offering to cancel my order and refund my money so I could then order the actual one I wanted. Amazing service from a real person, thank you, Leah, and company. Would definitely order from Frenetic Wellbeing again if I need anything else on my journey back to walking.

Urgently needed an electric riser recliner for my mum after a hip operation and Fenetic had a great range, in stock, with immediate delivery! No waiting 10-12 weeks like some companies. Leah in Sales was really knowledgeable and helpful. Danny & Charlie delivered, installed, tested and demonstrated the chair. Absolutely brilliant service and really professional. Highly recommend.

I rang this company to enquire about a replacement part for my R6 Rollater. My query was dealt with in a most efficient and pleasant manner and quickly resolved. I was also treated with understanding and kindness too which as an elderly person is important to me. Really impressed by this company.

Last Sunday, whilst using our Fenetic wheelchair, we badly buckled the large back wheel in a pothole whilst crossing the road to the hospital. With help, we managed to straighten the wheel sufficiently to get into the hospital, but it was obviously not really safe. On contacting Fenetic Wellbeing on Monday morning, they didn't have a wheel in stock; however, some stock was arriving that afternoon, and they would contact us. Good to their word, we received a phone call to advise that a spare wheel was available and to order online. The replacement wheel arrived the next day, superbly packed, which was a great relief. Again, Fenetic Wellbeing proved that they are not just a business, but make every effort to support their customers ongoing. Proper Yorkshire Values. PS. The cost of the wheel was very reasonable, particularly considering delivery was included.

Had a rise and recline chair delivered today and from sales to the delivery drivers were awesome! Carl was Very knowledgeable about the chair and took his time letting me check out others not pusjing me to one specific chair but making sure my comfort came first! The delivery drivers even helped with setting it up they made sure i was happy and answered any questions i had. Can't fault he sales, carl or drivers Danny and Charlie on their level of customer service they do fenetic proud! RECCOMMEND 100%

The Lightweight Deluxe Folding Transit Travel Wheelchair in a Bag with handbrakes ECTR04 Fantastic buy from the lovely people at Fenetic Wellbeing. Well worth every penny. Far cheaper than hiring a wheelchair for our 2-week break. Folds down easily into a compact and robust bag (provided).I bought this to allow my 96-year-old Mum to be mobile when on holidays and outings. She loves it! To give you an idea of how easy it is to fit into a car - I have a Peugeot 108 and can fit two large suitcases, the wheelchair, indoor and outdoor walking frames, a shower chair, bedding, our knitting bags and food supplies in the back😊 This wheelchair is far better than described; it is lightweight and comfortable enough for Mum to sit in all day. It was delivered the day after ordering. Highly Recommended

We tried to purchase folding crutches, tried all over the country for the product we required. Then we found Fenetic Wellbeing. We visited them and were treated very well. Found what we wanted and purchased on the spot. The people were very interested in our requirements and generally helpful. We purchased on the spot. We would have no hesitation whatsoever in giving a full recommendation for this company and their helpful staff.

Fenetic Well-being were very very helpful. Tom from Fenetic managed to source a Pride Go Go Mg2 mobility scooter at very short notice directly from the manufacturers. We were very impressed with the customer service and follow-up. I would recommend this company and scooter. The scooter is very sturdy for such a lightweight scooter and very easy to use. Fenetic are also adapting the controls for left-hand dominant control, which is very helpful as my husband has only use of his left hand following his Stroke.

We needed a chair for my mother, who has dementia and has difficulty sitting up straight. We asked for advice from the company we found all staff, in particular Tom, to be extremely helpful. He looked into what was available and kept us updated. A chair was recommended and we were introduced to the supplier who gave us an in-depth explanation of the chair features. They then brought the chair to my mother's care home and allowed her to trial it to ensure it was what she needed. They also explained all features and how to operate it to the care home staff. At all stages in the process, the company was very helpful and professional.

Excellent Service. From the online help, to speaking with Fenetic Wellbeing and the installation of the chair. All aspects of the process of buying the chair were handled professionally, effectively and all very friendly. I was particularly impressed with the service provided to remove the old chair. I was impressed that it only took less than a week from ordering the new chair to it being delivered would not hesitate to use Fenetic Wellbeing in the future. Thank you!

My wife suffers with severe osteoporosis and as she sits for 12 to 14 hours a day, she finds our 2 year old John Lewis sofas increasingly uncomfortable. Having read the Which review on best buy electric recliners and discovering that the Fenetic showroom was only 30 mins drive away (my wife's limit in a car) I booked an appointment online and we met Leah to discuss our needs. The chair was to be a golden wedding anniversary present to ourselves. Nothing was too much trouble for Leah including making us both a cup tea. Our favourite was the Cullingworth chair, a 'which best buy'. The standard size chair was a bit too big for my wife but Leah said there was a petite version and while we drank tea the warehouse guys brought a petite Cullingworth into the showroom for us to try out. We both loved the chair, particularly the motorised footrest, backrest, headrest and lumbar support. With a bit of adjustment from the remote control it was easy to find the sweet spot for both our seating positions. We chose a non standard fabric for the chair at no extra cost, sunflower yellow to contrast with our grey sofas. Leah was knowledgeable about the fabrics and the variety of chairs on display and we felt very comfortable in her company. The delivery time quoted was approx 3 weeks and we paid 50% purchase price and 50% when it was delivered. We have had the chair for 2 weeks, love it and use it at every opportunity. Our dog is happy too as she no longer has to share a sofa!

This is the 2nd time I have made a purchase from Fenetic Wellbeing and I feel I really need to comment on their customer service. The communication on my delivery was excellent. And although there was a slight problem with the assembly of my recliner chair (which was done by an outside company) the sales team just couldn't do enough to help me and arranged for the problem to be sorted promptly and to my satisfaction. You don't have to wait an age for the phone to be answered either which is rare these days and I think I spoke to 3 different members of the sales team and they were all very polite and eager to help me. There was even a follow up call to make sure I was satisfied with the arrangements. I would recommend Fenetic Wellbeing to anyone and certainly use them myself in the future.

Not living nearby but decided rollator shown on line would be right for me. Slight discrepancy on price but on ringing this was explained and as a result free carriage. Amazingly goods were delivered next day.

Fenetic Wellbeing Fenetic Wellbeing, have amazing ethics when it comes to customer wellbeing. I needed a bath chair remote for my mother’s bath chair, and the team went above and beyond since I placed my order. Gabi personally contacted me to ensure I had my order correct and my mom’s VAT Exemption form completed. Professionalism beyond compare…. I can’t express enough how much difference the team made to my purchase and experience. Their positive attitude is second to none. Thank you so much Gabi and Team

I bought a roller and after a few months had a problem with one of the brakes. I spoke to Gaby and she asked that I send a video of the fault. The next day Carl rang and said they had never had that problem before but they would send a renew replacement. It arrived the next day. Their service was excellent friendly and helpful. I would recommend this company