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Endorsed by Which?
The Ken Rhodes Group Ltd
Opening Hours
Today - 08:30–16:30
- Monday 08:30–16:30
- Tuesday 08:30–16:30
- Wednesday 08:30–16:30
- Thursday 08:30–16:30
- Friday 08:30–16:30
- Saturday 10:00–14:00
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
We at the Ken Rhodes Group Ltd have always believed in putting the customer first and are only too familiar with the tarnished reputation the double glazing industry has. As a family business who have over 35 years combined experience within the community we pride ourselves on honest prices, friendly expert advice and unrivaled customer service
Our extensive range of windows come in a huge range of materials, colours and styles to suit your individual taste, including casement, sliding sash, tilt-turn and much more. All tailor-made for your home. Our certified A rated energy products could help you save on your heating bills by ensuring you lose no heat through the glass or frames
In coherence with the international standards, our certified products are secure by design to guarantee the protection of your property
All of our installations offer the highest security for total peace of mind. And our quality materials & workmanship come with a comprehensive 15-year insurance back guarantee too.
What we do
Glaziers
Double glazing
Conservatories
Doors
Roofers
More Services
- porches
- upvc
- roof lanterns
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.7
49 reviews
Recommended
Recommended
by 94% of customers
Sort by
I'm so pleased!
Customer Service
Quality
Value
They were quick, tidy and efficient. I'm so happy with the work that's been done and am really pleased I went with this company in the end. Everyone did such a good job, and I still can't get over how quick they were. The ladies I spoke to in the office were lovely too.
Customer in Medway
, work completed
Recommended
Beautiful looking porch
Customer Service
Quality
Value
I got three quotes and had some discussions with the various companies and chose Ken Rhodes to do the porch as my previous one from wood was very old and falling apart. I decided to upgrade to a fully enclosed one where I can leave shoes and outdoor parcels for hygiene reasons. I got excellent recommendations from the surveyor who listened and adapted to what was possible and as a result I have a unique and the best looking porch in the area with a composite door that stands out which will make the house more desirable if I ever sell. The work was done by various specialists at each stage and not by generic builders. Everyone who visited were friendly and I would not feel uncomfortable leaving my family if I needed to go out while the work was being done. As a result each element of the work was done well with no shortcuts.
Kashan in Greater London
, work completed
Recommended
Misleading information from start
Customer Service
Quality
Value
I order my patio doors from Ken Rhodes in early Oct 21 as I was promised an installation of early December which was the deal breaker for us as we were keen to close up our new extension before the harsh weather and get our building work completed ahead of Christmas. We actually got our doors installed on 28th Jan 22 delaying our entire building project and pushing up our costs as we had to delay so many tradespeople and material cost increases. The doors were installed poorly and we had water come into the house. Door handles were damaged and locks did not work. After 5 repair visits we still have a faulty handle. I would have liked the doors replaced with a new set but Ken Rhodes refused. I chose not to take this legal as I was stressed enough with still having to live in a building site so I now have sub-standard doors. Avoid this company and save yourself a lot of hassle.
Customer in Essex
, work completed
Shocking service from start till finish
Customer Service
Quality
Value
The service we received from start to finish was horrendous. They was booked in to fit in April, didn’t show up on the agreed initial first date, we had to call to find out why, when they eventually turned up they sent one guy who took over 5 days to fit three windows but didn’t finish it to an acceptable standard so someone else had to come out in July. Then In august one of the locks fell off so we have had to ask for them to come out and resolve it again. They said they would book it in to be fixed then it was radio silence again and we are still waiting. They were cheaper than some other companies and it’s clear to see why. Most stressful experience ever and would never use again.
Customer in Greater London
, work completed
Endorsement reference
Customer Service
Quality
Value
I had Ken recommended to me to my family and friends and I could not fault him. He fitted some windows and a front door and I am very happy with the work. It was completed when he said it would and I was happy with the price. I would be happy to recommend them further.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement reference
Customer Service
Quality
Value
I had double glazing put in throughout my house. The work was splendid! It was done on time, to the price stated on my quote and he was very helpful. First class work, would recommend him thoroughly.
Which? Trusted Traders Consumer
, work completed
Recommended
The most unreliable dishonest business
Customer Service
Quality
Value
This is by far the worst business I have ever dealt with in my life. The sales guy gives you all the lips service, " we are professional yaady daa nonsensical sales rubbish", but when it comes to delivering on their contracts and actually being professional and honest there you find the real dishonest unreliable incompetent Ken Rhodes management. They stalled us with every excuse made up under the sun . 4 times they fail to deliver on agreed dates, 4 times the laying unreliable management come up with excuses. I cannot fault the installers, good job they are contractors to them not part of them. They caused so much stress and upset to us and so far no kind of professionalism or owning up or meeting their contractual delivery agreement. Still waiting for my windows certificate Ken! If you need windows done avoid those pathetic excuse of company.
Customer in Greater London
, work completed
Highly Satisfied
Customer Service
Quality
Value
Polite and pleasant staff, very efficient. Beautiful windows. Very reasonable price
Which? Trusted Traders Consumer
, work completed
Recommended
Trustworthy local window business
Customer Service
Quality
Value
I recently used Ken Rhodes to replace 3 doors, 8 windows and a porch roof for my parents house. My primary concern when choosing a company to use was for them to consider the needs of my vulnerable parents (inc 1 disabled), not to harass them for the deal and to give a fair price. Ken Rhodes (represented by Steve) did not disappoint. From quote to completion they have delivered on every promise, answered any questions, been respectful of my parents and their house and ultimately done a professional job. The work has been completed with no internal damage at all and just a small amount of paint touching in on the outside render (which we were happy to do). Even when some marks on a couple of the panes of glass were identified (manufacture fault), the team at Ken Rhodes did not hesitate to put it right and get them replaced ASAP. You can't ask for more than that. The work is all guaranteed, insurance backed and FENSA registered with all the paperwork for these arriving shortly after completion as promised. In summary, from the first time I visited the Ken Rhodes's small showroom in Upminster we never looked back, it's good to see that there are some genuine trade companies out there still. Mum and Dad are really pleased with their windows and I would not hesitate to use this company again if needed.
Customer in Greater London
, work completed
Recommended
Perfect
Customer Service
Quality
Value
Everything was perfect, no complaints. Everything was left clean and tidy and all done in 1 day! They were friendly and we've had no problems since.
James, Essex
, work completed
Recommended