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Trusted Traders

The Lock Doctors Ltd

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4.9

45 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

The Lock Doctors was started by Richard Humphrey in 2010 and is a family run business which has gained a reputation for providing a reliable, local emergency locksmith service for residential & commercial customers over the years.
Since our humble beginnings in East London, the company has now expanded across London..

We offer full locksmith services as well as all aspects of carpentry work and security installations. This includes repairs to doors and windows, and installing intercom systems, access control, CCTV cameras & door/gate automation for residential and commercial customers.

Our customers include individuals as well as local councils, schools, shops, churches and non-profit organisations where we provide the servicing and maintenance of existing systems to the full planning & fitting of new installations.

We have experience of working with the elderly, and in environments supporting vulnerable groups including children & those with special needs.

EMERGENCY LOCKSMITHS

What we do

  • Locksmiths

    • Emergency locksmith service
    • Comprehensive locksmith service
    • Masterkeyed systems
    • UPVC lock specialists
    • Access control
  • Alarm and security equipment installers

    • Electric gates
    • Door entry systems
    • CCTV installation
    • Alarm installation
    • Security activities
  • Carpenters

    • Joinery and carpentry
  • Security equipment suppliers and manufacturers

    • CCTV & video equipment
    • Burglar alarm systems
    • Intercom systems
  • More Services

    • access
    • entry
    • locks
    • repairs
    • electric gates
    • locksmiths

Customer reviews

4.9
45 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Very good service, friendly and polite.
Customer Service
Quality
Value
The locksmith could come on the day I contacted him. He worked fast and was very pleasant. I would use him again!
Customer in Greater London Posted on 22/09/2020 , work completed 22/09/2020
I'd use him again
I used lock doctors, Richard, communicated well, keeping me informed of his arrival time. He did a free home security check for me, installed locks I wanted in a timely manner on a very hot day. He swapped locks to the main house, put locks on the side access, and attached spring door closers. I'd use him again.
Customer in Greater London Posted on 15/08/2020 (Reviewer did not use service)
great work, friendly locksmith and trustworthy advice
Customer Service
Quality
Value
The Lock Doctors were able to come to the property at fairly short notice and were very flexible around timing. They were pleasant to have around and did a fantastic job of replacing the locks, including accomodating an additional request upon their arrival, and offering a better colour of lock to match the hardware of the door. They also swept and tidied up both inside and outside the flat afterwards. Would definitely recommend their services and their honest and fair prices!
Customer in Essex Posted on 18/05/2020 , work completed 16/05/2020
Prompt & responsive
Customer Service
Quality
Value
We needed someone to review the security of our house and install the necessary locks. Richard responded immediately with a site visit and gave us practical advice about what needed to be done for relevant doors and accessible windows. He proceeded to install the necessary locks there and then. Courteous, responsive, timely and very reasonably priced. Would highly recommend.
Customer in Greater London Posted on 29/01/2020 , work completed 28/01/2020
Great work and wonderful service
Customer Service
Quality
Value
The company was able to attend at very short notice. The problem with my front door was diagnosed quickly and the work was done within the hour, to a high quality. Highly recommended!
Customer in Greater London Posted on 25/01/2020 , work completed 17/01/2020
Best service I could hope for
Customer Service
Quality
Value
We needed a new lock and I called Richard earlier today. He came round this evening and couldn't have been more helpful and honest. He genuinely wanted to help and there was no up-selling, and he would only do work which he thought was essential and gave really good advice. He will be my goto person from here on when I need a locksmith. I've already recommended him to my neighbours. Couldn't speak more highly of him.
Customer in Greater London Posted on 28/11/2019 , work completed 28/11/2019
First class service
Customer Service
Quality
Value
I had never used the Lock Doctors before, and would now highly recommend them. I was locked out of my mother's house, the key would not turn in the lock. With Mum due home from hospital they totally understood my sense of urgency and arrived in less than 30 minutes. With a pleasant and friendly attitude the job was explained along the way and completed to a high standard. Great price as well.
Customer in Greater London Posted on 18/11/2019 , work completed 18/11/2019
Excellent service
Customer Service
Quality
Value
This was the first time I used The Lock Doctor. My issue was that the lock on my back patio doors was seized up and the key wouldn't turn. Richard answered and returned calls promptly, and came out the next day. He explained patiently what he was doing and checked for more straightforward reasons for the problem before investigating possible more complex ones. He quickly identified and explained the actual problem and replaced the lock and serviced the door for a very reasonable fee. He also gave me advice on general maintenance of the door. Richard was courteous, friendly, knowledgeable and reliable and I would definitely go to this company again for any lock work. He also does other home maintenance work and I would not hesitate to contact him in the future for quotes for other home repairs and maintenance.
Customer in Greater London Posted on 27/06/2019 , work completed 26/06/2019
Came out when specialist would not!
Customer Service
Quality
Value
My entrance door has a specialist pollards lock mechanism which had failed, Pollards are now based up north and would only come and visit for a full days labour with no promise of a fix that day. I tried 2 other locksmiths who said they would not have the parts. I saw the lock doctors advert, read the reviews and thought I would try. Richard returned my email with a call and promised to attend site the next day to see what he could do for us. Richard and a colleague arrived promptly the next day and without moaning about this that or the other just got on with the task, An hour later it was fixed, Richard was polite and respectful of my property and I felt I could trust him completely. I have no reservations in using him again for jobs other than locks, Richard charged a very competitive amount for the job which in truth I would have struggled to get from any other locksmith. My experience using the lock doctors was nothing short of excellent.
Customer in Greater London Posted on 05/06/2019 , work completed 05/06/2019
Totally reliable and totally excellent
Customer Service
Quality
Value
Richard has done several jobs for us over the last few years. Sometimes work on security and locks, his particular professional skill, but also with all kinds of household maintenance tasks. Today he worked on a jammed window, put up a grab rail for my husband and gave me guidance on a safety issue. He always does excellent work and he can be trusted to give you honest advice too. Richard will never recommend expensive solutions you don’t need. And he takes the time to explain what he's doing as well. Reliable and a joy to deal with - I’m very thankful to have him on my contacts list.
Customer in Greater London Posted on 23/04/2019 , work completed 23/04/2019