The Lock Doctors Ltd

I contacted Richard for a carpentry job to refix a tiled panel (weighing 12 kg) which had been cut out of a bathroom cabinet to upgrade my boiler. This work was too heavy for me, and the panel needed to be cut down to size to enable hinges to be attached to become a panel door. Richard did an excellent job, and I was impressed by his attention to detail in making all the surrounding area good after the work.

Richard came to fix my back doors, which were not fitting flush and were not locking properly, due to water leaking in. He removed the doors, shaved them slightly, and refitted them. He also fitted a new storm bar and made good including painting. The job was completed as per his timescale and the cost was reasonable. Richard is very approachable, helpful and communication was great. He came back when I was unable to fully deploy one of the locks and readjusted it so also provided good aftercare. I would recommend Richard and will be using The Lockdoctors London again if I ever need help.

I contacted the Lock Doctors to access my garage. From the first contact they responded promptly and kept me informed about when they could make a call out to me. I thoroughly recommend their services. They were courteous and professional. They got the job done efficiently and tidied up after themselves.

I hired The Lock Doctors to replace my flat's external back door, locks and doorstep. From the initial phone call with Richard and his initial visit to my property and throughout the process, Richard was knowledgeable, helpful and professional, addressing my main concerns of security and quality and answering all of my questions. I was extremely satisfied with my new door: the work was done to a very high standard and at a very reasonable price. Richard and his team were courteous and efficient. I wouldn't hesitate to recommend The Lock Doctors and I will use them again for any issues relating to locks and doors.

The locksmith arrived promptly and was very polite and professional. He looked at the issues with a lock and a porch door, explained what needed doing and was very honest about what could and couldn't be fixed. However, both problems were sorted by him in a very timely manner and he tidied up after the work. I am very pleased with the results and would definitely recommend this company to others.

I locked myself out and called The Lock Doctors on the number provided by Trusted Trader at the recommendation of a friend. Richard picked up and accepted the job telling me that he would get to me within a hour or so. He kept me in touch with progress as traffic was bad and arrived as planned. Within 15 minutes, I was inside my flat. He managed to open the door without causing any damage to the lock or the door itself. He was professional, helpful and reassuring - we had agreed the price beforehand and everything went smoothly - all in all a terrific job and I cannot praise him highly enough.

I recently hired Lock Doctors to change the locks on my property and add some additional security. Richard came for a free site visit and to give us a quote. He offered good insight on how to improve our general security. He was courteous and attentive. He stayed longer on the job than he had expected to deal with a challenging patio door and came back for another visit without any fuss to deal with a few adjustments, which I had flagged. We agreed on a fair price at the end for the extra time but he didn't slap me with an inflated overtime bill. Generally, I found The Lock Doctors really good to work with and based on this experience I would use their services again and happily recommend them to others.

I called this company and was impressed by their speedy attendance. The locksmith was punctual, respectful and knowledgeable. The locksmith kept me informed through every stage of the process and sought to do what was needed and best for my situation. The locksmith was both methodical and tidy. The lock that was replaced was better than the previous faulty one as it offered an ease of opening whilst maintaining security. I was very pleased with the service and would highly recommend this company.

Richard sorted out the door in my wooden French window - he has made it water tight. Previously it was letting in water when there was heavy rain. First of all he came round and examined the door and we discussed the problem. This was very helpful because it was not just caused by the state of the door. Richard then returned and fitted a type of threshold seal and door sill. The combination has made the door water tight. Richard is always very helpful and reliable. Highly recommended.

Our door lock was not engaging properly and I called Richard on the basis of the good reviews here and fact he mentioned carpentry (the fix involved shaving a bit off the door). We also had a couple of other minor issues with a garage door and lock on a side entrance He came out later that day, fixed all the issues quickly. He also alerted us to a potential risk with our letterbox, which was also resolved. he kept costs to a minimum and provides excellent value for money. Couldn't recommend highly enough.

We contacted Richard as we were having problems with our front door lock jamming. Our Chubb lock also needed looking at. Richard phoned me as we had arranged and set my expectations about his arrival time. He was very polite and friendly and quickly fixed the Chubb lock. The other lock was replaced and he was very clean and tidy. I would definitely use him again and would happily recommend him.

I hired them for a non-emergency service as my door became harder and harder to lock. They came and sorted it out in one go and explained what happened and what was the cause of the issue. I was also able to get an invoice and pay by card straight away. Totally recommend them

Highly recommended. Have relied on and used their services on many occasions, not only for their locksmith work but also for their handyman skills. Richard is so helpful, reliable, and friendly, and always goes that extra mile at very reasonable costs.

The lock on my door stopped working. I phoned The Lock Doctors in the morning and Chad was able to come the same day and fix it for me. Amazing level of service, Chad kept me informed of his estimated time of arrival and fixed the problem in half an hour, changing the cylinder and giving me 3 spare keys. Very polite and informative as to the cause of the problem and things to keep an eye for future maintenance, I was also charged a very reasonable price to solve the problem. I highly recommend The Lock Doctors and I will definitely be using them again, as I'm very happy with the service provided.

We had a crisis early evening when garage and garden gate and other keys were lost ( or stolen?) Richard at Lockdoctors arrived on time as promised and replaced the locks. Most impressed with the friendly approach, professional work and reasonable cost, which will ensure we will use this Company in future not only for locks/ keys but other services they undertake.

Richard came the day after I contacted him, first thing in the morning. To fix a faulty door closer, which he sorted out in no time. Very pleasant and friendly - I thoroughly recommend Richard and will certainly be using him in the future for all things lock related.

I used the Lock Doctors Ltd when I locked myself out of my house. Richard texted me that he was on his way and arrived within the hour as agreed when I contacted him. Richard was very pleasant, took care to verify my right of entry and was able to get me back in with no fuss and no damage to the door and kindly looked at a broken window handle whilst he was there. I would definitely use him again.

Richard from The Lock Doctors came to replace an old espagnolette lock with a two-way locking lever handle. The door itself is a beautiful, reclaimed, antique glazed french door which meant the job required some joinery and much patience and care. Richard gave me lots of advice over the phone and came to inspect the job promptly. It took 2 visits to complete the job but only because we were waiting for the new handles to arrive. But he was very patient and understood that it was important that the fittings suited the door. Richard took the time to ensure I was buying the right products - not just for the job but also ones that suited the aesthetic. He was very considerate and willing to put in the effort to ensure the job was done right. I had previously tried 4 other locksmiths including a renowned chain of locksmiths all of whom were dismissive or complained that the job was too much work for them but Richard just got stuck in. Not only that but the door is now so well fitted that the draughtproofing has also improved. He has subsequently repaired another lock for me, going over and above on that occasion too. I highly recommend The Lock Doctors - worth every penny for an excellent job and service.

Richard was excellent. I rang in the morning and he came round the same day. My UPVC door had not been closing for some time. While on the phone, Richard asked me to check if the key would still turn in the lock - it would. When he called round, he fixed the problem very quickly and his charge was very reasonable. There was a bit of an issue with his card machine which he sorted out for me straight away. Altogether, I would highly recommend The Lock Doctors and Richard in particular.

I needed to have my flat door repaired to bring it in line with fire safety requirements. This included replacing the self-closing mechanism, sanding down the frame so that it closed properly, fitting new hinges, and applying intumescent strips. Rich was great to speak to on the phone, he was very patient with me as I went through all the things I needed to have done. He came within the week to sort out the door, and did an excellent job. Extremely polite and knowledgeable; would definitely recommend!

I called Lock Doctors and they came out the same day, luckily for me! The back metal gate had snapped the key off in the lock and the lock doctor luckily had a special tool for the Locinox lock, otherwise it would have been a wasted journey and I would have had to call a specialist! The lock doctor took off the lock and replaced the cylinder with an EVA lock and gave me 3 spare keys. Really friendly and exceptional service. Very happy result for me and the tenants. Thank you!

I had been let down by another locksmith so came to Which? and found The Lock Doctors. My front door handle was loose and I was worried it could come off in my hand so I needed someone to look it over. They turned up on time, kept me informed of what was going on, fitted a new handle and serviced the lock and mechanism. All in all it took about an hour and I felt the price was reasonable for the time and effort involved.

Thank you Richard, you were able to change the lock on my window with ease. Same day call out, punctual, professional and Covid safe. I recommend your service!

I had recently been in a car crash. During the rescue process I managed to lose the only remaining key to my French door gate leading into the garden. As I am partially disabled this was a major blow. I contacted The Lock Doctors in desperation at 11.17am and low and behold at 12.21pm they arrived. They installed a new lock at a minimal cost and 2 hours later I had my freedom and piece of mind back. They are now plastered all over my FB page lol. I highly recommend them.

Took wrong keys out and locked ourselves out. Had key for bottom lock but not top one. Lockdoctor came round in about half an hour as promised and managed to open the door with a struggle but no damage. Nice guy too and very reasonable price.

Called The Lock Doctors on the Monday evening around 5pm and arranged a visit for the next day. I had called a few other places who are listed on here and had no response until I tried this company. Polite and friendly, the gentleman quickly got to the roots of the issue and it was all corrected in under an hour. Very happy with this service and would both recommend and use again if needed.

Thank you Rich! Availability was amazing, quickly found me a slot for next day, great price and great work. Came to do my sister’s baby bedroom lock in August but I never got round to doing this review.

The locksmith could come on the day I contacted him. He worked fast and was very pleasant. I would use him again!

I used lock doctors, Richard, communicated well, keeping me informed of his arrival time. He did a free home security check for me, installed locks I wanted in a timely manner on a very hot day. He swapped locks to the main house, put locks on the side access, and attached spring door closers. I'd use him again.

The Lock Doctors were able to come to the property at fairly short notice and were very flexible around timing. They were pleasant to have around and did a fantastic job of replacing the locks, including accomodating an additional request upon their arrival, and offering a better colour of lock to match the hardware of the door. They also swept and tidied up both inside and outside the flat afterwards. Would definitely recommend their services and their honest and fair prices!

We needed someone to review the security of our house and install the necessary locks. Richard responded immediately with a site visit and gave us practical advice about what needed to be done for relevant doors and accessible windows. He proceeded to install the necessary locks there and then. Courteous, responsive, timely and very reasonably priced. Would highly recommend.

The company was able to attend at very short notice. The problem with my front door was diagnosed quickly and the work was done within the hour, to a high quality. Highly recommended!

We needed a new lock and I called Richard earlier today. He came round this evening and couldn't have been more helpful and honest. He genuinely wanted to help and there was no up-selling, and he would only do work which he thought was essential and gave really good advice. He will be my goto person from here on when I need a locksmith. I've already recommended him to my neighbours. Couldn't speak more highly of him.

I had never used the Lock Doctors before, and would now highly recommend them. I was locked out of my mother's house, the key would not turn in the lock. With Mum due home from hospital they totally understood my sense of urgency and arrived in less than 30 minutes. With a pleasant and friendly attitude the job was explained along the way and completed to a high standard. Great price as well.

This was the first time I used The Lock Doctor. My issue was that the lock on my back patio doors was seized up and the key wouldn't turn. Richard answered and returned calls promptly, and came out the next day. He explained patiently what he was doing and checked for more straightforward reasons for the problem before investigating possible more complex ones. He quickly identified and explained the actual problem and replaced the lock and serviced the door for a very reasonable fee. He also gave me advice on general maintenance of the door. Richard was courteous, friendly, knowledgeable and reliable and I would definitely go to this company again for any lock work. He also does other home maintenance work and I would not hesitate to contact him in the future for quotes for other home repairs and maintenance.

My entrance door has a specialist pollards lock mechanism which had failed, Pollards are now based up north and would only come and visit for a full days labour with no promise of a fix that day. I tried 2 other locksmiths who said they would not have the parts. I saw the lock doctors advert, read the reviews and thought I would try. Richard returned my email with a call and promised to attend site the next day to see what he could do for us. Richard and a colleague arrived promptly the next day and without moaning about this that or the other just got on with the task, An hour later it was fixed, Richard was polite and respectful of my property and I felt I could trust him completely. I have no reservations in using him again for jobs other than locks, Richard charged a very competitive amount for the job which in truth I would have struggled to get from any other locksmith. My experience using the lock doctors was nothing short of excellent.

Richard has done several jobs for us over the last few years. Sometimes work on security and locks, his particular professional skill, but also with all kinds of household maintenance tasks. Today he worked on a jammed window, put up a grab rail for my husband and gave me guidance on a safety issue. He always does excellent work and he can be trusted to give you honest advice too. Richard will never recommend expensive solutions you don’t need. And he takes the time to explain what he's doing as well. Reliable and a joy to deal with - I’m very thankful to have him on my contacts list.

I called Richard to deal with 2 problems relating to stiff lock, and also door stiff to open/shut due to movement in frame associated with damp. Richard arrived within about 2 hours, and sorted out both problems. No call out fee and very fair price. Very good communication, explaining what he was doing and why, and how this would resolve the problems. This is the second time I had used the Lockdoctor, and I have found the service excellent on both occasions. I would definitely recommend.

Richard was courteous and professional all the way through. He cared about our situation (broken lock on front door) and resolved the problem with minimum fuss and maximum expertise. He is a friendly trustworthy person who is highly proficient. Excellent value too. Will use every time.

Richard fixed an external gate lock for us recently. As it turned out it was quite a tricky job but he was determined to repair it and he did. He takes pride in his work, is a pleasure to deal with and charges very reasonable rates. I highly recommend his company and would definitely use them again.

I used lock doctors to have the locks changed on a new house. They are pleasant to deal with, professional and provided a prompt service (done within a couple of hours of me calling!).

Richard was very professional and friendly. He diagnosed the fault with my UPVC door and fixed in timely manner. He also repair the locks on my bathroom door and downstairs toilet that were constantly falling off. On mentioning that he also did some handywork/house maintenance, I took the opportunity to ask for his assistance in fixing a broken very heavy larder door. He agreed. Richard left the work space cleaner than me met it. Highly recommended in my books, would definitely use his company services again

Richard sorted out front door where lock had jammed and it was impossible to turn key due to movement in the door frame. Richard was very prompt, and is clearly very experienced. Very fair price. I would definitely recommend.

Repaired a faulty lock on my French doors. No call out charge and arrived on time. Did not exceed estimate cost for repairs. Was very efficient, professional and completed the job quickly.

Excellent service. Fixed a dodgy front door lock. Efficient, obviously cares about doing a great job. Highly recommended. Lovely bloke too!

Richard is very considerate and easy to have in your home. He did an effective repair on two sagging UPVC doors. We'll contact him again if and when we have any more lock problems.

Richard fitted a new front door lock. he came quickly, worked speedily and did a good job for a fair price. I can recommend him

Rich fitted two new locks for me. He was friendly, efficient and his prices are fair. He also offered helpful security advice. I would recommend him to others.

Richard sorted out a tricky lock on an old UPVC front door. I can't recommend him enough. This was a small and fiddly job but was important to me and Richard fixed it at a reasonable price. I would definitely use him again.

We were given the Lockdoctors contact from a friend that used them previously. We just landed in another country while taking a short holiday, When our Naubour called to say that someone has broken into our house in Islington . After the police and forensics had been and gone we needed to get a front and back to repaired as there was so much damage to both doors. The Lockdoctors were so helpful and supportive, which gave me and my wife peace of mind . They fitted two doors , new locks and handles all in one day. The next day they returned and fitted a professional alarm and CCTV. They were trustworthy, upfront and genuine . The price of the work done was fair considering the amount of work that had to be done. Thank you guys The service was second to none. Mr & Mrs Grant Islington

Richard has done a a number of jobs for me Over the last six month. His workmanship and attention to detail are excellent. He is reliable, efficient and tidy ( cleans up after himself). And as a bonus he is a lovely guy. The prices quoted were very fair with no hidden extras. He is a good Locksmith but also a very clever and diligent handyman- works out how to do things and does them very thoroughly. Sorted out a things that other people walked away from.

Called Lock doctors out and within a few hours had someone come over to change a few locks. Member of staff was very friendly, extremely helpful and done a fantastic job overall. Looking forward to recommending them to family and friends, as well as using their services again when needed.

Awkward job that was dealt with, with ease. Great finish on completed work and left the site very tidy. Pleasure to deal with, polite, on time and efficient. Will use again.

They came when I called and fixed the porch door in less than 30 minutes. It was an evening job which was completed satisfactory.

Called up for lock repair, the guy turned up very quickly, a very nice and polite guy, took down the lock but couldn't repair it, he suggested he would need to take it back to shop to reset etc, I said to him i would need to think about it but he still charged me £55.00, I noted to him that I thought there is no call out charge and he didn't mention anything about cost before, but he said this is only for regular customers which I feel is very unfair

Very pleased with the work, carried out in a friendly and efficient manner. Highly recommend.

Lock Doctors were great to work with from start to finish. Our requirements were not complicated. However, they were solid to work with, reliable and honest and know their stuff. I would definitely recommend them

Very pleasant guy Richard came and did the job really well and added needed other tasks to the job for a very fair price.

Very helpful and polite. Solved our problem very quickly. Reasonably priced and excellent service.

Richard arrived on the day, which was excellent since I had my tenants on my back. I wasn't on site but he repaired the damage door and frame as good as he could.Richard was pleasant and easy to deal with and would be happy to use him again.

Richard arrived on time, focused on the challenge and resolved it as far as he good give the lack of parts and added a supplementary lock to deal with the immediate issue. He also adjusted another lock without charge - Richard got on with the task was pleasant and easy to deal with and is clearly understanding of customer needs and has the necessary expertise - happy to maintain his 5 star rating

Came the same morning I phoned. Serviced/adjusted ill fitting UPVC doors & lock. Polite, tidy tradesmen who cleaned up on completion.

Lock Doctors arrived within the hour as stated. They worked out what the problem was and dealt with it efficiently. Will definitely use them in future. Happy to recommend them.