Endorsed by Which?

The Loft Boys Ltd

4.9

92 Reviews

Opening Hours
Today -
  • Monday 08:00–16:00
  • Tuesday 08:00–16:00
  • Wednesday 08:00–16:00
  • Thursday 08:00–16:00
  • Friday 08:00–16:00
  • Saturday - Closed
  • Sunday - Closed

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

Organisations and Awards

Jun 2020

About

The Loft Boys love lofts!! Our love for all things lofts, is always displayed through the quality and professionalism we apply when transforming dreary attics into usable storage spaces. We like spending our days working in people’s homes, which means we always work in a tidy and considerate manner to ensure we end up with happy customers!

If you need your loft boarded out for storage, we’ll always take the time required to work efficiently and professionally, with a minimum of disruption to our customers. Maybe you need your loft floor raised above insulation, no problem! We’ll fit the government-backed LoftZoneTM StoreFloor system for you.

To gain access to your loft, you’ll need an adequate hatch and a loft ladder to use it. If your loft hatch is a tad too small, we can extend the opening and fit your choice of ladders from our wide range. To find what you’ll be storing in your loft, you will likely need some form of lighting. We can even fit a roof window to make use of natural light.

What we do

  • Loft and property converters

  • More Services

    • loft boarding
    • loft ladders
    • loft lighting
    • loftzone
    • loft storage

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
92 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Loft boarding for storage
Customer Service
Quality
Value
Friendly and quick communication, polite and cheerful crew who did a fantastic job, recommend to others, as it is so hard to find nowadays - a reputable and trustworthy company
Customer in Hertfordshire Posted on 16/06/2025 , work completed 05/05/2025
The trader replied (on 01/07/2025)
Hi! Thank you so much for your kind words! We're thrilled to hear you found our crew polite, cheerful, and up to the job, we really do take pride in what we do. It's lovely to know you’d recommend us, that means the world. If you ever need us again, please let us know! :)
Professional
Customer Service
Quality
Value
Workmanship was of the highest quality, all done to specification, the guys were diligent in all they done, and cleaned all areas after completion. Would highly recommended.
Customer in Cambridgeshire Posted on 28/05/2025 , work completed 07/03/2025
The trader replied (on 16/06/2025)
Thanks so much for your lovely review! We’re really glad to hear you found our workmanship top quality and our team diligent. If you ever need anything else, just give us a shout! :)
Excellent service
Customer Service
Quality
Value
Excellent customer service from all departments. Work carried out was done with care and attention to detail. I highly recommend this company.
Customer in Cambridgeshire Posted on 06/08/2024 , work completed 02/08/2024
The trader replied (on 09/08/2024)
Thank you so much for trusting The Loft Boys to help you with your loft and also a massive thank you for positive feedback. Enjoy your loft and if there's something else you need help, please let us know. ;)
Horrible service and customer service
Customer Service
Quality
Value
After requesting an all 100% natural wool insulation on our loft due to allergies, loft boys were too lazy to remove the previous (very old and contaminated) insulation and when complained after completion of work they said this is how they always do it. We specifically asked and paid for the best materials and wanted to get this job done perfectly and now we have to throw away the expensive wool and start again as everything is contaminated. The customer service was probably the rudest and most unprofessional I have ever seen in my whole life.
Customer in Berkshire Posted on 18/05/2024 , work completed 16/05/2024
The trader replied (on 22/05/2024)
Thank you for your feedback. We deeply regret that your experience with our service did not meet your expectations. Ensuring our customers are satisfied is our highest priority, and we apologise for any inconvenience caused. We would like to clarify that the quotation provided explicitly stated the removal of only the top layer of insulation. This procedure is also documented in the survey notes. Unfortunately, the employee who prepared the quotation is no longer with us, leaving us only with the recorded notes to reference. We understand your concern about the decision to only replace the top layer with sheep wool insulation. We agree that this approach may seem odd, which is why we have offered to return and replace the bottom layer at the cost of materials only. This additional work was not factored into the original quotation. We are also concerned about your comments regarding our customer service. We strive to provide professional and courteous service to all our clients, and it is disheartening to hear that this was not your experience. However, by reading our other reviews and noting our 'rating on here, you will see that many others have had positive experiences with our team. Nonetheless, we will address this matter internally to prevent it from happening again.
Amazing service
Customer Service
Quality
Value
We were impressed by the professional and friendly service that The Loft Boys demonstrated throughout. Their attention and care after installation, in particular, is commendable. Thank you to all the team!
Customer in Greater London Posted on 02/05/2024 , work completed 18/07/2023
The trader replied (on 15/05/2024)
Thank you so much for this review! We're very happy that you were impressed by the service that you received from The Loft Boys. You're welcome and if there's anything else you need, please let us know.
Great work and company
Customer Service
Quality
Value
Really good company in terms of communication at all stages. They even reduced the bill when they couldn't board one part of the loft. Their workmen were polite, efficient and again the communication was very good. I would definitely recommend this company if you need your loft insulated and boarded.
Customer in Hertfordshire Posted on 26/04/2024 , work completed 19/04/2024
The trader replied (on 08/05/2024)
Thanks so much for this review! We're happy you were satisfied with your loft boarding experience with us. If you need anything else, do let us know. :)
Loft Insulation & Boarding
Customer Service
Quality
Value
We contacted The Loft Boys after finding them online. They arranged for their surveyor, Tom, to visit our house and advise on what were the best options for our loft space, which was already boarded and insulated, but not to current standards. From start to finish The Loft Boys we excellent. We had some personal issues that needed to be taken into consideration and Tom, Lily, Sam and the install team were understanding and did everything they could to work with us. Everything surface was covered and protected and when they left, they left our house clean and tidy. We would highly recommend The Loft Boys.
Customer in Greater London Posted on 18/04/2024 , work completed 26/03/2024
The trader replied (on 19/04/2024)
Thank you for sharing your experience with The Loft Boys! We're thrilled to hear that our team provided excellent service and accommodated your personal needs with understanding and professionalism. Our goal is to ensure that every aspect of our work, from the initial consultation to the final installation, exceeds your expectations. If there's something else you need help with, please let us know. Thank you again. :)
Loft improvement
Customer Service
Quality
Value
Loftboys were asked to improve loft insulation and board part of the loft for storage. They carried out a survey and gave details of the work required which was raise insulation to 10 inches and raise timbers to suit for storage area. Supply a new loft ladder and check for asbestos. Work was carried out efficiently and guaranteed for 5 years against defects and problems. I would recommend Loftboys
Customer in Hertfordshire Posted on 29/02/2024 , work completed 24/02/2024
The trader replied (on 15/03/2024)
Hello there! Thanks so much for your review, it was a pleasure working with you! If there's anything else you need help with, please let us know.
Good communication and a good job
Customer Service
Quality
Value
All worked well they did a great job my only point would be that they had to test for asbestos on the insulation before they could complete the job hence work being carried out on the 23rd December. I would recommend that this should be done at the time of the survey but apart from that no issues and would recommend them without hesitation.
Customer in Suffolk Posted on 07/01/2024 , work completed 23/12/2023
The trader replied (on 27/02/2024)
Thank you so much for sharing your experience, we really appreciate your review. If there's something else we can help you with, please let us know. :)
Loft makeover
Customer Service
Quality
Value
I originally got in touch with the Loft Boys in June 2023 and after a great survey with Sam, booked for work to begin at the end of July - this included full clearing of the loft, insulation, boarding, rafter foil, extending the loft hatch and a new ladder. Unfortunately it was discovered that our roof needed extensive work on it when the Loft Boys started on their first day and so work needed to be delayed. However they were so patient whilst we got the roof sorted and were able to complete work in December. Everyone has been so lovely throughout. The fitters were so respectful of our home, cleared up every day and really did their best to minimise any mess (and our loft was pretty grim!). When I requested some extra boarding after the initial work was finished this was sorted out so quickly and they were so helpful in ensuring the loft was accessible and safe for me as I'm disabled. I'd really like to say thank you to Wayne and Tommy, Sam, Claire and Kelsie, plus George and his colleague who came out to add some extra boarding the week before Christmas.
Customer in Greater London Posted on 02/01/2024 , work completed 16/12/2023
The trader replied (on 05/01/2024)
Thank you for sharing your experience! We're glad we could assist despite the unexpected delays. Our team, especially Wayne, Tommy, Sam, Claire, Kelsie, George, and others, truly appreciates your kind words! If there's something else you need help with, please let us know. :)
Loft insulation
Customer Service
Quality
Value
Our loft insulation wasn’t great so we wanted to sure the roof was properly covered. As a side benefit, we quite liked the idea of more usable storage space in the loft and being able to move around safely rather than perch on the joists. The Loft Boys came and quoted to add to the existing insulation to meet the recommended standard and to lay flooring on top of approx 60% of the loft to give us a good sized storage space They worked cleanly and quickly and we’re done in less than a day Very happy with the result
Customer in Hertfordshire Posted on 13/10/2023 , work completed 30/09/2023
The trader replied (on 18/10/2023)
Thank you so much for choosing The Loft Boys and we're so glad you're happy with the result of your new loft! And many thanks for leaving a review. :) If there's something else you need help with, please don't hesitate to let us know.
Rafter insulation in loft with foil.
Customer Service
Quality
Value
Everyone at this company was a pleasure to deal with, very informative and felt the advice I was given was fair. No attempt at upselling at all. Work was carried out efficiently and I was kept informed of everything that was happening as it happened. Would heartily recommend this company.
Customer in Greater London Posted on 10/07/2023 , work completed 12/06/2023
The trader replied (on 11/07/2023)
Hi there! Thanks so much for your review, it was a pleasure working with you too! If there's anything else you need help with, please let us know. Thanks once again.
Excellent customer service and finished loft
Customer Service
Quality
Value
I contacted The Loft Boys about getting my loft boarded with ladder and lights installed. I was impressed with the amount of helpful information on their website. The customer service throughout has been faultless with calls to check always made when promised. From the survey visit to the actual work on the day, all staff have been knowledgeable and friendly. The fitters on the day were great and obviously skilled at what they do. The finished work was exactly as agreed and ended up being much better than I imagined. We needed out loft hatch made bigger to take a ladder and that was done so neatly. I would definitely recommend The Loft Boys.
Customer in Greater London Posted on 15/05/2023 , work completed 06/05/2023
The trader replied (on 20/06/2023)
Hi there! Big thanks for this awesome review. Working with you was an absolute blast! If there's anything else we can lend a hand with, just give us a shout.
Professional from start to finish
Customer Service
Quality
Value
We chose Loft Boys after reading many good reviews. As it turned out, the reviews were spot on. They installed insulation, boarding and loft ladders and we couldn’t be more pleased. Everyone we encountered - the admin team; the surveyor who visited and the fitters - are true professions. We wouldn’t hesitate recommending them.
Customer in Essex Posted on 18/04/2023 , work completed 05/04/2023
The trader replied (on 24/04/2023)
Hello! Thanks so much for your review, what a great one to read. If you need any more help, please let us know.
Loft Works
Customer Service
Quality
Value
Recommended for scoping & carrying out loft works. In our case, this included additional insulation, some new flooring to increase storage space, new loft hatch & ladder. Work was preceded by asbestos checks (cost paid by me up front then deducted from total due when order placed & fulfilled). Work carried out over 2 days with the team explaining how they were going about things throughout. Impressive results.
Customer in Essex Posted on 30/03/2023 , work completed 24/03/2023
The trader replied (on 24/04/2023)
Hi! Thanks so much for your review. We're happy that you're impressed with the result of the work done! If there's anything else you need help with, please let us know. Thanks once again.
Fantastic usable loft space
Customer Service
Quality
Value
Had a great experience with The Loft Boys from initial contact to completed job. We had our loft boarded, lighting installed, hatch extended and a telescopic ladder fitted. The guys were great and extremely tidy. We can now get our items out of storage and into our loft! Would highly recommend this company and their work is guaranteed for 5 years
Customer in Thurrock Posted on 06/03/2023 , work completed 28/02/2023
The trader replied (on 09/03/2023)
Thank you so much for sharing your experience, we really appreciate your review. We're looking forward to hearing about how you get on with your new loft. :) If there's something else I can help you with, please let us know. .
Fabulous job
Customer Service
Quality
Value
Super impressed with all aspects of the work done by The Loft Boys. From the first enquiry through to the guys cleaning up at the end of the job the whole thing has been thoroughly professional. So impressed.
Russell in Hertfordshire Posted on 23/02/2023 , work completed 18/02/2023
The trader replied (on 09/03/2023)
Thank you so much Russell. We appreciate you taking the time to write this review. :) We'd love to hear about how you get on with your new loft and please let us know if you there's something else we can help you with.
Professional and great work
Customer Service
Quality
Value
Loft Boys were one of many loft insulation providers I got quotes from. They seemed the most professional, their prices were competitive, plus they were Which Trusted Traders which is always reassuring. They also guaranteed their work for 5 years and had solid T&Cs so I felt comfortable using them. The installation work took a day and involved removing old boards and an old water tank, topping up existing 100mm insulation to modern standards, insulating the loft hatch and creating a new small boarded area for a bit of storage. I was very happy with the work and the team onsite were tidy, cleared up after themselves and polite. The administrative team were also great - lots of communication.
Customer in Greater London Posted on 30/01/2023 , work completed 30/12/2022
The trader replied (on 07/02/2023)
Hello, what a great review to read! We appreciate you providing such specifics about your experience with The Loft Boys, and we're happy to hear that we lived up to your expectations. Thanks once again. Please let us know if there is anything else we can do for you.
Super Professional
Customer Service
Quality
Value
We called on the Loft Boys after a recommendation from a neighbour as we needed to replace our old outdated insulation and wanted to part board our loft space as well . As soon as the initial introductory phone call was made the service from start to finish was first class right from the admin team , the site surveyor, and through to the installation team . Once a date was agreed the communication was very good and always timely . The boys that did our installation ( Wayne , Tommy and Nathan ) were professional and informative , keeping us updated with the process and always accommodating . The standard of work could not be faulted and we are very pleased with the outcome . After the work was completed we realised we had a small problem as a bedroom main light was not working . The team came back a couple of days or so later and the problem was remedied to our satisfaction . Overall we would highly recommend the Loft Boys , they seem to be a very hands on crew , and customer service satisfaction is at the forefront of their service .
Customer in Greater London Posted on 03/01/2023 , work completed 07/12/2022
The trader replied (on 04/01/2023)
Thank you for choosing The Loft Boys to assist you with your loft. We're thrilled that you're pleased with the work we did for you, and we appreciate your thorough feedback. It's a fantastic one to read at the start of the year! Enjoy your new loft, and please let us know if there is anything else we can help you with. Have a wonderful year 2023!
Excellent company
Customer Service
Quality
Value
We booked work with The Loft Boys based on their Which? Trusted Traders profile and we could not be happier with the service we received. Our initial consultation was with Sam who was very friendly, knowledgeable and helpful – we received a fully detailed quotation the following day and upon accepting to the quote, the date for the work to commence was arranged for around 4-5 weeks after. The work carried out included removal of old insulation and steel water tanks which was an additional cost, but well worth it (we did clear the loft of our own belongings prior to the work starting). New boards were then laid throughout the loft space, together with 270mm insulation and additional foil insulation across the roof rafters. A new hatch door and ladder were then installed. William who carried out the work (with the addition of different colleagues) is a credit to the company - courteous, efficient, and polite. The service and quality of his work was outstanding and we highly recommend The Loft Boys services without hesitation.
Customer in Greater London Posted on 17/12/2022 , work completed 02/12/2022
The trader replied (on 21/12/2022)
What a wonderful review to read! Thank you for sharing your experience in such detail. We truly appreciate it, and reading it brightened our day! Enjoy your new loft, and please let us know if there is anything else we can do for you. Have a wonderful holiday season!
Highly recommended
Customer Service
Quality
Value
Was only a single day loft-job, but from start to finish the service provided was exemplary. The communication from the back office team was excellent throughout. The installers turned up bang on time and got the job done as promised. There may be 'cheaper' providers out there but if you want a quality service and product you can't go much wrong with the Loft Boys. They do exactly what they promise and for excellent value for money.
Customer in Hertfordshire Posted on 11/12/2022 , work completed 01/09/2022
The trader replied (on 21/12/2022)
Hi! Thank you for choosing The Loft Boys again, and we truly appreciate your recommendation! Enjoy your new loft and Merry Christmas.
Fast, clean, reliable and friendly
Customer Service
Quality
Value
Ben and Wayne came to clean, board and seal my loft space. All was done perfectly, with minimal noise and mess. They were a very courteous, informative and professional team. The work was done to budget, slightly off schedule due to another customer visit beforehand. This trader stands out because of the brand impact, the ongoing communication skills, the professionalism of the team. I received my guarantee certificates straight away. The process was simple, smooth and safe.
Customer in Greater London Posted on 29/11/2022 , work completed 09/11/2022
The trader replied (on 30/11/2022)
Thank you so much for taking the time to write this recommendation. The guys were chuffed to know you were satisfied with the job that was done. Enjoy your new loft and do let us know if there is something else we can help you with.
Excellent company - recommend without hesitation
Customer Service
Quality
Value
The Loft Boys installed loft insulation on 14 October 2022. This was carried out by Mikey and Steve. They were very friendly, efficient and helpful. They took us through everything. Included in this was the removal of loads of junk that had been left in the loft by us and previous occupants from at least 35 years ago. It was well worth paying the extra for this. They laid the 270mm insulation with great care. They also hoovered and cleaned up really well. The house was cleaner afterwards than before. Steve and Mikey were a pleasure to deal with. Prior to this Jay, from the Loft Boys had a survey visit and took us through everything. He set out the price there and then. He was here about an hour. He pointed out the loft had vermiculite laid down and this would need to be checked for asbestos. This was a bit of a concern but Jay pointed out this scenario was highly unlikely. Sure enough, we heard quickly that all was OK. The Loft Boys give you a 'Big Sales Pack'. They also do boarding but we were only looking for insulation, which was fine. All my communications with the office were exemplary and everyone was very helpful. They all turned up on time. It really could not have have gone better. We were so pleased we decided to get this work done using this company. For all the work that was done, we thought the price was very reasonable. We recommend them very highly, without any hesitation whatsoever.
Geoffrey in Greater London Posted on 15/11/2022 , work completed 14/10/2022
The trader replied (on 25/11/2022)
Hi Geoffrey! Wow, what a lovely review to read. We're glad you were pleased with the overall work we have done from the beginning until the end. Thank you so much for sharing this. Once again thank you for trusting The Loft Boys with your loft and if there is anything else we can help you with, please let us know.
Loft project
Customer Service
Quality
Value
We had The Loft Boys install extra insulation and boarding in our loft. From the initial survey to the finished installation each team member was polite, helpful and mindful to take care of our property. Existing loose boards and general waste in the loft was removed and disposed of responsibly. The work was carried out on schedule and on budget, and although theirs was not the lowest quote, we went with our instincts and were really pleased with the finished results. Communication, both before and after the project was completed was good, and each stage of the work was itemised and costed with no “hidden surprises”. We can now enjoy the extra space gained and hopefully benefit from the energy savings the extra insulation should give us.
Customer in Suffolk Posted on 09/11/2022 , work completed 07/09/2022
The trader replied (on 11/11/2022)
Hi! What a lovely review to read at the end of a workweek. Thank you so much! We're very happy you were satisfied with the work that we did. Thank you once again for choosing The Loft Boys! If there's anything else we can help you with, please let us know.
Example of great team work and skill
Customer Service
Quality
Value
In spite of unusually extreme heat, this firm managed to complete in the time estimated. To achieve this they arranged for 2 teams of 3 to work, one team frequently taking over from the other, to maintain the level of work required. They did a magnificent job. They were courteous and left no mess behind. Couldn't be happier.
Customer in Oxfordshire Posted on 27/06/2022 , work completed 18/06/2022
The trader replied (on 28/06/2022)
Hi! Thank you so much for choosing The Loft Boys and we're delighted to read this review! :) If there's something else you need help with, please let us know.