The Mint 2 Mint Group Limited - Samsung Service Centre

Kevin visited us today for a second call out on our Samsung Washer. He was not only bang on time he had the fault diagnosed within fifteen minutes of being onsite. The faulty components were changed and he was ready to go within the hour with no mess. Today we were lucky to have a genuine tradesman visit us who knew totally what he was doing. This is not necessarily a review for Group FX Limited but for the guy who fixed the machine, Kevin Well done mate.

I am in a dispute with GroupFx as they told me my fridge was not under warranty even though it is. Being the week before Xmas, I had no option but to pay for the repair (£145) now that I found my warranty form, and Samsung has confirmed it is valid, GroupFx is not even bothering to answer the phone or even reply to emails. Samsung needs to stop using them as they are ruining their brand

Samsung 75" TV reported to Samsung audio issue repair under warranty. Left my TV covered in smears and finger prints. Took paint off my walls. Left the mounting bracket bolt off and one connect cable floating. LEFT TV in worse state than when they arrived still same issue. Called head office to speak to someone in management and was promised a call same day, no call received. Called up 3 times and was promised call backs none arrived.

Waste of time, visited address 4 times did everything wrong, their staff damaged the TV. They failed to notify Samsung who in turn will not replace my TV which is less than 9 months old. because FX failed to notify them. I have a TV that does not work and Samsung will not replace it thanks to FX not doing their jobs. Attempted to phone them was a complete waste of time. Sent 4 e-mails they did not even reply. Terrible service

The first time we called Samsung customer service there was no engineer visit sorted out which was a negative on Samsung CS not Group FX. The second call produced an engineers visit within 24 hours of the cal. Kevin worked proficiently, finding the issue and resolving swiftly. I now have a excellent washing machine that is fit for purpose. Delighted by Group FX service.

Group fx engineer damaged my dishwasher while attempting to fix, it still broken. Samsung have refused to replace it. Group fx won’t let speak to a manager, awful customer service. My dishwasher broke and its only 6 months old Samsung sent a company named Group FX to fix it 4 times they have tried and failed, on the 3rd the engineer damaged the machine beyond repair. Now neither of them will accept responsibility for the damage and replace my dishwasher. I called on 19th March asked to speak to the customer resolution department and they tried to put me though but the resolution department said they didn’t want to talk to me. I’m now stuck with a damaged and still broken dishwasher after spending 30+ hours on the phone I don’t know what to do next this has been going on since mid January.

Group FX pride themselves on being at the forefront of technical expertise. That couldn't be farther from the truth. They were hired by Samsung to fix the speakers of my brand new TV. Their engineers didn't have a clue what they were doing. Instead of fixing the speakers - they ended up breaking the display! Now we are all humans and notwithstanding their act of recklessness, I would have liked giving the benefit of the doubt. But it's been a week already and despite leaving many messages, I have not heard back. In fact Group FX didn't even bother to apologise for the damage and inconvenience caused. And that just inexcusable. Avoid!