The Mint 2 Mint Group Limited - Samsung Service Centre

Group fx engineer damaged my dishwasher while attempting to fix, it still broken. Samsung have refused to replace it. Group fx won’t let speak to a manager, awful customer service. My dishwasher broke and its only 6 months old Samsung sent a company named Group FX to fix it 4 times they have tried and failed, on the 3rd the engineer damaged the machine beyond repair. Now neither of them will accept responsibility for the damage and replace my dishwasher. I called on 19th March asked to speak to the customer resolution department and they tried to put me though but the resolution department said they didn’t want to talk to me. I’m now stuck with a damaged and still broken dishwasher after spending 30+ hours on the phone I don’t know what to do next this has been going on since mid January.

Group FX pride themselves on being at the forefront of technical expertise. That couldn't be farther from the truth. They were hired by Samsung to fix the speakers of my brand new TV. Their engineers didn't have a clue what they were doing. Instead of fixing the speakers - they ended up breaking the display! Now we are all humans and notwithstanding their act of recklessness, I would have liked giving the benefit of the doubt. But it's been a week already and despite leaving many messages, I have not heard back. In fact Group FX didn't even bother to apologise for the damage and inconvenience caused. And that just inexcusable. Avoid!