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The Pure Water People

4.8

1742 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1742 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
The purest water
Customer Service
Quality
Value
After many years of wanting one, today I finally had my pure water system fitted. Lee, the engineer was fantastic. He went through it all with me. He was efficient and tidy. Having lived in a hard water area my whole life, it’s absolutely amazing to have such wonderfully soft water now. The drinking water tastes lovely and even my children agree! Thank you ☺️ I will recommend you to everyone!
Customer in Oxfordshire Posted on 03/07/2024 , work completed 03/07/2024
The trader replied (on 01/08/2024)
Five stars and such warm words - I will pass your lovely comments on to Lee. Here's to many years of wonderful water to come!.....
Thanks to Vincenzo and Lee.
Customer Service
Quality
Value
At first, Vincenzo introduced us to the system perfectly and we decided to buy it. We only installed a water softener system. Lee completed the job very quickly and without any problems. We received satisfactory answers to our questions. I hope we get what we expect from this system. thanks.
Customer in Greater London Posted on 03/07/2024 , work completed 28/06/2024
The trader replied (on 01/08/2024)
We are entirely confident that you will absolutely love your water at home - it will most definitely live up to your expectations! Thanks for choosing us to treat your water - we are always on hand to answer any questions or help.
Annual Service
Customer Service
Quality
Value
Satisfactory service by Lewis, thanks. Also warning about new filter cost next year. As usual, thorough job efficiently carried out.
Customer in North Somerset Posted on 01/07/2024 , work completed 01/07/2024
The trader replied (on 01/08/2024)
Thanks for taking the time to review us, we do appreciate it.
Intallation of replacement Water Softener
Customer Service
Quality
Value
19 years ago the Pure Water People installed a water softener. Following the last Servicing of that Water Softener we agreed to update to a new model, Kinetico premier Compact . The new installation was carried out super efficiently by Mike. Over the years he has been most helpful and we have valued his advice. He recommended we opt to have it installed internally as opposed to the previous model that was situated externally. We are extremely satisfied with the new model and its siting. We have been a customer of Pure Water People for many years and have no hesitation in recommending them as a company.
Customer in Somerset Posted on 27/06/2024 , work completed 14/05/2024
The trader replied (on 01/08/2024)
Thankyou for choosing us to treat your water once again, and we appreciate your custom of over 19 years, we are fortunate that Mike joined us an apprentice over 20 years ago and he is still with us today, he really is very good! Take care and we look forward to seeing you soon
Great job
Customer Service
Quality
Value
Kevin did a great job. He turned up on time, was friendly and explained everything that he was doing.
Customer in Oxfordshire Posted on 26/06/2024 , work completed 24/06/2024
The trader replied (on 01/08/2024)
We appreciate you taking the time to review us. Many thanks
Installation of Water Softener/Water Purifier
Customer Service
Quality
Value
Mike installed our water system today and we are absolutely delighted with it. He arrived on time, was an absolute professional and the quality of his work was outstanding. He communicated throughout about the installation and went through everything with us before leaving to ensure we understood the system. We are left with a very neat boxed system under the kitchen window outside, freeing up the space in our kitchen cupboards. Looking forward to no limescale build up and pure drinking water. Many thanks Mike for doing an excellent job.
Customer in Hertfordshire Posted on 25/06/2024 , work completed 25/06/2024
The trader replied (on 01/08/2024)
Such a lovely review and Mike will be chuffed to receive such kind comments. Many thanks - enjoy your wonderful water at home.
Water softener removal and new installation.
Customer Service
Quality
Value
Kevin turned up promptly to remove our old water softener and install a new one. Kevin explained his procedure and completed the installation very neatly. We were unable to set up the new APP so Kevin contacted the office to find help. We are really pleased with the service we have received today.
Customer in Bristol City Posted on 25/06/2024 , work completed 25/06/2024
The trader replied (on 01/08/2024)
We are super pleased with 5 fantastic stars - many thanks.
Exceptional Service
Customer Service
Quality
Value
Our engineer on this visit was Kevin, he presented himself well, did the service on our water Purification Plant and then came into the house to replace the Tap on the kitchen sink which was very jerky in operation. Before removing the tap he had a go at lubricating it with a silicon grease which he worked into the tap, this allowed the tap to operate with ease. Almost as good as new now. Kevin is a top man and will be welcomed back here for the next and future servicing work. He saved me pounds. We had the water Purification Plant installed 14 years ago and have been extremely satisfied with it. It is the only system that I have come across that gives a really nice tasting drinking water.
Customer in Oxfordshire Posted on 24/06/2024 , work completed 24/06/2024
The trader replied (on 01/08/2024)
Kevin is a top chap - I will pass your lovely review on to him, thanks for taking the time to review us and for 24 years of custom and support - we really do appreciate it!
Great product and great service 👍
Customer Service
Quality
Value
We have had our water filtration system for 9 years now and it's been one of the best investments we have ever made. Water tastes fantastic, virtually no lime scale anymore and eczema gone. Customer service is excellent too and demonstrated again today by engineer Kev who came to carry out repair and maintenance. Arrived on time, polite, knowledgeable and helpful. Thank you 😊
Customer in North Somerset Posted on 15/06/2024 , work completed 14/06/2024
The trader replied (on 24/06/2024)
We love a glowing review here at team PWP, it's even better when it has helped improve not just your home- but your eczema too! Thanks for your kind words.
Excellent service
Customer Service
Quality
Value
Our water filter system is 15 years old and has been expertly maintained by the Pure Water people. Lewis carried out the annual service to the system today with his usual efficiency and attention to detail. The work was completed on time and to a high standard. All the staff we have had dealings with at PWP are polite, friendly and helpful and we would highly recommend them.
Customer in Oxfordshire Posted on 13/06/2024 , work completed 13/06/2024
The trader replied (on 24/06/2024)
We aim to provide great customer service in all aspects of the business and it's fantastic to read that after 15 years you still feel the same way! Please do recommend us to lots of people and take advantage of our referral scheme.