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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–19:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1743 reviews
Recommended
Recommended
by 100% of customers
Sort by
Great Product - Exceptional Service
Customer Service
Quality
Value
Very happy with the sales process and the performance of the Gold Package. Due to the location of our waste pipe, the installation was not straight forward. Mike’s service, during the installation, was exceptional and he was a pleasure to work with. He worked well beyond normal working hours to ensure that everything was completed to his satisfaction.
Customer in Bristol City
, work completed
Recommended
Replacement of old water softening system
Customer Service
Quality
Value
Having already used a water softener from The Pure Water People for the last 20 years. The softener system needed to be replaced. As always, I am very happy with the service received by them. The installation engineer, Kevin, who attended arrived on time, was polite, courteous and tidy in their work. I found his attitude to be exemplary, and even left the bathroom floor tidier than when he arrived (apologies Kevin for that).
Customer in Gloucestershire
, work completed
Recommended
Great work and service.
Customer Service
Quality
Value
Can’t recommend this company and the service they provide enough. Lewis was very thorough, explained everything and did a fantastic job. We’ve had our system for around seven years now and have no complaints.
Customer in Berkshire
, work completed
Recommended
We wouldn't be without our water filter / softener thanks to this great supplier
Customer Service
Quality
Value
Thoroughly deserves its Which recommended status. Fitting the filter to our system had more than its share of challenges - but the team coped amazingly (Mike and Nigel). Since it has been fitted over 2 years ago we've had great aftercare from the company, but the system has functioned essentially faultlessly. Our water now tastes better than any tap water we've ever tasted - and that's not counting the good it must be doing us not having all those nasty bits of plastic going through our bodies. As for the lack of limescale all over our house now it's been installed...wow!
Customer in Oxfordshire
, work completed
Recommended
Water softener service
Customer Service
Quality
Value
Kevin has just been to service our water softener system. What a lovely guy! Polite, friendly, explained what he was going to do, gave me the results of the water tests straight away. It seems a rat had been chewing the pipes so Kevin has advised what to do about it and has lagged all the pipe work as extra protection. He showed me photos to show what he’d done. All work carried out as necessary and as quoted. All replaced filters taken away. Very happy with this company and one of the best “home improvement” we’ve done. Thank you!
Customer in Wiltshire
, work completed
Recommended
Water Softner and drinking water installation
Customer Service
Quality
Value
Lee our installer was very customer friendly and very knowledgeable. He has done excellent job installing the system and also explained how to use the system through the app. Overall very happy the work done by Lee.
Customer in Berkshire
, work completed
Recommended
Great work & fast.
Customer Service
Quality
Value
Water machine was due to be serviced between 13:00 to16:00. Company phoned could they call now please, yes. Ian turned up again as he did last year, serviced the machine, no problems. As usual he was polite, professional, didn’t miss anything out. He is always very helpful & reliable, look forward to seeing him next year. Thanks The Pure Water People for all your awesome staff, from the girls in the office to the service engineers, fantastic to do business with you.
Customer in Berkshire
, work completed
Recommended
Very pleased with the installation
Customer Service
Quality
Value
Kevin, our installer was a great chap. Cheerful, friendly and very knowledgeable. I will ask for him by name in future when we next require any upgrades or general servicing.
Customer in Berkshire
, work completed
Recommended
Professional, Efficient and friendly
Customer Service
Quality
Value
Mike from The Pure Water People serviced our water treatment equipment in February 2024. The service was exemplary; Mike was friendly, polite and knowledgeable and carried out the work without leaving any mess at all. He made sure we understood the work that had been done and answered any questions in clear, non technical language. Very pleased with the service
Customer in North Somerset
, work completed
Recommended
Very professional and effecient
Customer Service
Quality
Value
The job was the installation of a replacement water softener. I was given a clear indication of cost and the timetable for the work. The new unit was installed professionally without fuss and some incidental plumbing issues were solved as this was done. I have used this firm before for servicing my old unit and have always found them a pleasure to deal with.
Customer in Wiltshire
, work completed
Recommended