The Pure Water People

Mike arrived on time for the annual check of our water softening system and to replace a number of filters. He was extremely helpful and patient in explaining and showing me the step by step process for replacing the filters to enable me to undertake this job in alternate years in future. Mike is a very professional and personable chap.

Had my yearly service, Kevin arrived punctual. He was friendly and kept me informed about what he was doing. This year was the regular filter change and a CRV exchange which is done every four years. Kevin was very tidy with his work.

We were looking for a good quality water softener and the Pure Water People were introduced by a friend. Carl Tregidgo came to do a site survey and gave us a detailed report and proposal two days later. He was professional, knowledgeable as well as efficient. Charlotte Hague has arranged engineer Kevin to install the unit and explained in detail regarding the installation. Kevin came and he walk us through the whole procedure step by step. Besides, he checked everything thoroughly including pipes and measurements because we have a tight fit. Kevin has installed the unit perfectly and showed us how to operate. I appreciate his patience and being detail oriented. Top notch service and I am a very satisfied customer.

Our water softener was recently installed by Mike. I would like to thank Mike for a great service that he provided. The installation was done very professionally. Mike arrived on time, explained every step of the installation process, completed the job to a high standard and even helped to re-arrange things which had to be moved out of the cupboard to accommodate the water softener under the sink. At the end of the installation everything was clean. Mike explained how to look after our new water softener, explanations were easy to understand and very helpful. Great job! Thank you Mike.

Lee provided and excellent and friendly service and carried out the service very efficiently and was helpful

Booked appointment, received reminders, operative turned up on time. Carried out service quickly, cleaned up well and gave advice.

After the office called to organise our annual service, we received a phone call from Lewis to agree a convenient time of arrival. Lewis arrived, from Bristol, slightly earlier than expected which was excellent, especially due to the distance he had to travel. A complete and efficient service was performed and Lewis even cleaned the sink cupboard while he had the filters removed. We have had this full sysytem for 5 years and experienced no problems. The filtered water is free from lime with no limescale in our kettle, washing machine or dishwasher. and our drinking water is clear and very palatable. After the service Lewis explained what he had done and we now look forward to another stress free year of Pure Water. Well done ALL.

Good service, professional installation by Kevin. Job done on Sat morning. It took 4 hours to finish the installation, very clean and professional work.

Arrived promptly. Did thorough check of all taps etc as well as servicing the water treatment plant. Lewis was courteous, efficient and helpful. Wore mask to ensure vulnerable member of household was protected.

Lewis, the engineer arrived promptly within the arranged time schedule and carried out all the necessary checks, changed the filters and changed one of the tanks which was covered by warranty. Lewis was very helpful and kept me informed of all stages of the work. All was done promptly and at the price agreed when the appointment was made.