The Pure Water People

Our first water softener with this company was in 1997 & had no regrets of having it. Three years ago I had a new digital softener fitted & both were annually service by this company. It is the first time Lewis has serviced our water softener & he did it efficiently, explained all he was doing & answered any questions I asked. I was very impressed with him as I have been with all the other service engineers from this company.

Kevin arrived on time and wasted no time in getting started on removing the old water softener system and preparing the groundwork ready for the new system.I couldn't have asked for a nicer workman. he explained everything he was going to do, showing me what was needed and how it was going to be positioned. he was very friendly and proficient. he removed all the old pipework and replaced it with the new materials.All the old parts were removed and taken away leaving everything neat clean and tidy. Kevin cut down the existing housing the old water softener was contained in and made a new housing out of the old housing which saved me some extra expense and the planet, he spent a lot of time making sure everything was just right. I was very happy with the final result. I have a lovely new system and I am very pleased the service. I am a happy customer and would recommend the Pure water people.and of course Kevin.

Lewis called a few days before to agree his arrival time and again when he was 10 minutes away. He completed the job speedily and to my satisfaction, worked with care and was clear and polite in greeting me, informing me of the work carried out and obtaining payment. This level of service is typical of Lewis who gas carried out our servicing for several years and of previous engineers. The water filter avoids limescale (we have hard water typical of our location) and reduces use of detergent etc as well as given the reassurance that unnecessary chemicals are being removed from our water.

Fabulous service arrived on time. Fully explained my options, kept me informed with the whole process polite at all times, removed all rubbish and left everything clean and tidy. Thank you, Mike.

After our original water purification system gave up the ghost after 24 years Kevin installed a new system. The pipework was really neat and he clearly explained how the new system would work and cleared everything away. Pure Water even filled out all the paperwork to ensure that the warranty was put in place.

We have had our annual service today. Lee conducted this in the same prompt, courteous way that we have come to expect from this Company. From the office staff to the engineers we could not fault them. Everything that was carried out was fully explained. Thank you.

We had been contacted by the company in advance and an appointment made. Lee arrived promptly and set to work straight away. He serviced as agreed and checked everything over, gave suitable advice were needed all with a cheery and helpful disposition!

The Pure Water People fitted a water softener and a drinking water filtration system. The result has been quite incredible, no more limescale build up, existing limescale deposits disappearing from taps and w/c’s after a few weeks, skin and hair feels much softer after a shower/bath. Cups of tea are lovely and are the best we have tasted too! Kevin, the installation engineer was punctual, professional, tidy and knowledgeable. Superb service all round, totally fixed our water issue in Clevedon.