The Pure Water People

Very happy with the installation of our new Pure Water People water filtration and softening equipment in small London flat. Kevin and Lee worked quickly and efficiently to carry out installation which was tricky as amongst other things and very tight spaces the stop cock was not in kitchen. Somehow they found a way to sort this out without any unsightly boxing/pipework which is great! They were very charming, helpful and tidy. We had already installed water filtration in another property so familiar with the product which is excellent. Having done extensive research on market options we would highly recommend this system which does exactly what it says! Very helpful and efficient company to work with.

The Pure Water People are a brilliant company to deal with, they were very helpful in advising us as we already had an old system that had stopped working and we couldn't get hold of the original company who had fitted it. Pure Water sent an engineer, Mike, to have a look at our old system, he was very friendly, informative and helpful and advised that he wasn't able to fix it so at our request he arranged for his colleague in the office to give us a call about them fitting a replacement, there was no pressure from them at all and everything was arranged very quickly for a new system to be fitted. Kevin, the engineer came to us a couple of days later and fitted a new pure water system, he was very clean, tidy and methodical in his work and advised us fully about what he was going to do at different stages through the fitting and he made the experience a very positive one. We would recommend The Pure Water People to anyone who is looking for one of these systems as our contact with everyone in the company was very good.

We asked the company to install our water treatment system in our new house when we moved. Their engineer, Kevin, turned up at the agreed time, and quickly got to work. He got the job done with minimal interruption to our water supply, and with very little mess. (And what mess there was he cleaned up.) He also installed a stopcock so that our plumber could later take a feed to our rainwater harvester top up tank without having to cut pipes and interrupt our water supply again.

Mike turned up at the designated time & proceeded with his work. I came home to find the original location site gone & new water softener in place in the shed The size he gave us on the survey was very neat & tidy & fit to his specifications. Everything was left in a clean, tidy state. The changes made to the original design will help us greatly. I have to say this job was over and above what I expected, I don't think I have ever put that in a review before. Many thanks, Mike.

Our old unit was removed smoothly and efficiently and the new one installed really quickly, with it's features clearly explained by Kevin. It works well and has since been totally trouble-free. We enjoyed our soft water with the previous unit, but it was not always reliable. This new one is excellent.

Engineer arrived within allotted time slot and annual servicing of system proceeded efficiently. Friendly service and I was given useful advice about getting the best from my system.