The Pure Water People

Kevin arrived to service my water system and was a happy chap explained what he was going to do. Had a nice chat while he was working and answered all the questions I asked. Left everything nice and tidy, excellent job thanks Kevin.

Contacted 2 months prior to due date to arrange a convenient date/time plus quote for cost. Confirmation call 2 days ahead. Lewis called ahead to confirm his arrival time which was as agreed. Completed the service quickly and efficiently, was friendly and helpful throughout and checked that we were happy before leaving. Costs as quoted. We have had Pure Water's softening system for 11 years, have never had any problems with first class service every year. Would have no hesitation in strongly recommending The Pure Water People to others.

After 27 years, our Kinetico water softener, which had never had any attention whatsoever, apart from rinsing out the salt hopper twice in that time, finally gave up the ghost! A phone call to Kathy at the 'Pure Water People', Staple Hill, Bristol was met with enthusiasm, knowledge of the Kinetico product and a clear recommendation for a replacement - not in a months time, not in a weeks time, but within a few days! Charlotte followed the initial call with proposals for the installation date and I was confident from these conversations, that this was going to be a trouble free process - and it was! Kevin, the installation engineer, rang the evening before he was due and arrived on time. A friendly and obviously very experienced installer, he first looked at the installation site - in the larder next to our kitchen - and stated that it would be straightforward. The new softener was brought from the van, taken from its box and its workings - which I was reasonably familiar with - were explained. Well before lunchtime, new by pass plumbing had been installed, the unit was connected and the working area left immaculately clean! Kevin even disposed of our old Kinetico for us. Wow! What an amazing company! An instant response, unbiassed advice, promises fulfilled, staff who were helpful, polite and accessible and no unanswered phone calls or long waits for the phone to be answered! What a change these days! Very highly recommended.

Kevin was on time and very professional, cleaned up after himself. Would like him next time to do the work.

We have been a customer for about 25 years and had our system replaced 2 years ago. Lewis did our annual service yesterday and was extremely efficient and professional, explained all that was being done and how best to optimise the system. Cannot fault the service.

This year we had Kevin come to service our drinking water, he phoned to ask if we'd mind if he came a little early which suited me very well, he was pleasant and efficient, he showed me what he was doing and got on with it competently. He was friendly and professional. The price was exactly as quoted. All good.

Lewis carried out the regular service on our water softener. Was on time, and explained what he was going to do. He was very polite and efficient. Diagnosed a problem and went about rectifying the issue very quickly.

Excellent work by Kevin Arrived on time. All installed and tested. No problems. Removed old water softener.