Endorsed by Which?

The Pure Water People

4.8

1729 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1729 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Great service, clean and efficient
Customer Service
Quality
Value
Lewis, arrived in good time for our annual service. He did the work quickly and tidily, afterwards explaining what he had done as well as giving advice on future system optimum performance.
Customer in Surrey Posted on 14/06/2023 , work completed 13/06/2023
The trader replied (on 15/06/2023)
We appreciate you taking the time to review us - many thanks - Lewis is a very helpful chap!
Aqua Tech Pure Water Repair
Customer Service
Quality
Value
Having been unable to obtain pure water through our system, I had no qualms in contacting The Pure Water People to remedy the problem. Lewis, the Engineer, whom has visited on several occasions over the past nine years or so to service the equipment, arrived on time, following a courtesy call to notify of his e.t.a. After diagnosing the problem, he completed the repairs and replacements, which were quite tricky in gaining access to, explaining to me each procedure. My only gripe was the £95 call out charge I had to pay, but the replacement part was covered by my guarantee!
Customer in Surrey Posted on 13/06/2023 , work completed 13/06/2023
The trader replied (on 15/06/2023)
Thankyou for your review and feedback - we appreciate that money is tight in these times, our call out fee is still one of the cheapest in the service industry and we have only increased our fee by £5 in the past 3 years, our engineer was with you for 90 minutes for £95! I can promise you that we are not profiting on call outs as a business, we value our customers and keep costs to a minimum. Parts and labour are free under your warranty but we do of course have to pay for our engineers time, and fuel their vehicle. I am glad that you are back up and running again with your wonderful water.
Great work and considerate
Customer Service
Quality
Value
We have used this company for some time and all of their engineers are very polite and helpful. Today Lee is at my home to install a new water softener system, he is patient to explain the new system to us and considerate to the house. Efficient work and discussion of possible options before going forward with work. Recommend this company if you would like to install a water softener system. They provide services in a large area so give them a ring for quote
Customer in South Gloucestershire Posted on 12/06/2023 , work completed 12/06/2023
The trader replied (on 15/06/2023)
Lee is a smashing chap and brilliant engineer - please do recommend us to lot's of people, many thanks for your repeat custom too!
Excellent Service
Customer Service
Quality
Value
Service Engineer Lewes arrived on time and completed a thorough service ensuring we continue to get soft clean water and safe quality drinking water.
Customer in South Gloucestershire Posted on 11/06/2023 , work completed 07/06/2023
The trader replied (on 15/06/2023)
we do appreciate your five star review - huge appreciation from team PWP!
Excellent service
Customer Service
Quality
Value
Very friendly maintenance engineer (Lewis). Quick, efficient and helpful. Would recommend them to anybody.
Which? Trusted Traders Consumer Posted on 07/06/2023 , work completed 05/06/2023
The trader replied (on 15/06/2023)
five fabulous stars for team PWP - many, many thanks!
Water Softener Installation
Customer Service
Quality
Value
We have just had our new Kinetico Premier Water Softener installed. The work done was professionally done, by an experienced engineer (Kevin). Nothing was too much trouble to explain. The kitchen and outdoor space was left very clean. Looking forward to using our new system.
Customer in Bath and North East Somerset Posted on 01/06/2023 , work completed 01/06/2023
The trader replied (on 15/06/2023)
Kevin is a brilliant water engineer - we are very lucky to have him - we are entirely confident that you will love your wonderful treated water at home.
Pure water experience
Customer Service
Quality
Value
Nice experience. We saw the advertisement on the bicycle nearby for the first time. Then we found out that water in Oxford is really hard.20 times harder than standard level. So we decided to get a soften water system install. We feel very lucky to choose the pure water.Very good service and nice water filter, specially thanks lee for the installation. The pipe are well placed and fit all our request.Nice job done.
Customer in Oxfordshire Posted on 31/05/2023 , work completed 31/05/2023
The trader replied (on 15/06/2023)
Hard water is hard on our home, we appreciate you taking the time to review us and for your kind words. Enjoy your fabulous water in your new home!
Annual service
Customer Service
Quality
Value
had my water softener and purifier since 2007 and have it serviced every year the staff are always friendly and helpful and informative today Kevin sorted out a problem with my tap before I'd even had the chance to ask him about it , I'd recommend the Pure Water People to anyone
Customer in Berkshire Posted on 26/05/2023 , work completed 26/05/2023
The trader replied (on 15/06/2023)
Kevin is a popular chap on Which Trusted Trader - thankyou for giving us five wonderful stars.
water system service
Customer Service
Quality
Value
changed filters and tested water system for the softness. Explained everything as he went along, engineer was Lewis. Had to have a part changed and adjusted system to be at most economical. Very clean and tidy and left everything as it was before.
Customer in South Gloucestershire Posted on 21/05/2023 , work completed 16/05/2023
The trader replied (on 23/05/2023)
Thankyou for taking the time to review us and for five lovely stars
Very professional service provided
Customer Service
Quality
Value
Procedures fully explained , very happy with work carried out, and would highly recommend.
Which? Trusted Traders Consumer Posted on 18/05/2023 , work completed 12/05/2023
The trader replied (on 30/05/2023)
we love a fabulous five star review here at team PWP *****