The Pure Water People

We had our annual service with The Pure Water People on 2nd October. The company advised me a couple of days before that they would arrive in the morning. Lewis was our engineer that day, he has been to us several times and is very professional and friendly. He replaced the filters and the price was as advised. Very happy with the company, have used them for over 13 years.

The Pure Water People installed the water softener and water purifying system in my flat for my predecessor here. I contacted them when I saw their phone number on the filter unit under my sink, as I was left with no paperwork to identify the system / the supplier. The Pure Water People gave the system a comprehensive overhaul 3 years ago (as it had been neglected for a few years) and have given it an annual service every October since. They are all friendly, helpful and do an excellent job efficiently and leaving no mess. Their water softening system is very efficient (no limescale, no furring, less soap and detergents) and the filter is wonderful: clean water free of chemicals, as good as the best spring water on (a separate!) tap every day. Transformational.

Lewis came to perform the annual service of our pure water system, which we've had for over ten years. He was very personable and polite and performed all the checks efficiently and thoroughly. He was also nice to my dog! I would have no hesitation in recommending this engineer and this company,

Mike arrived within the given time scale. He was really friendly and wanted to meet our very noisy German Shepherd dog we had put in another room. Mike was very efficient in his work. He explained everything that he was doing and the mechanics of the tap and suggested why it might have broken. He then did the filter changes made necessary adjustments to the main unit settings and all within a very reasonable timescale. We would recommend Mike and hope to see him again.

The Pure Water People installed for me a Kinetico Premier Compact water softener, a Kinetico K5 Pure+ filter for drinking water and a Dante Tri-Pure tap at the kitchen sink. A PWP technician visit within 3 days of my phone call, gave a clear demonstration of the need for a softener, the equipment needed and the location for it. 2 days later their expert and affable fitter, Mike, spent 4 hours installing the system with impressive plumbing and leaving much more usable space in our under-sink cupboard than we had expected. No more lime scale build-up on our taps and showers! An altogether impressive service by people who know what they are doing, have been long-term employees of PWP and give a superior customer experience.

The man, Mike, who did the job was charming, helpful, knowledgeable and professional. He came at the agreed time, which was a relief to me as I have many unexpected commitments at the moment. The work was exemplary, he tidied everything up when he was finished and took away all the waste products. I would recommend the company and Mike again without hesitation.

Mike came to service our drinking water purifier. Mike was very friendly and professional, and very knowledgeable too. He went above and beyond to make sure the system was working well and I was happy with everything.

The engineer (Mike) arrived on time and carried out the work without disruption or fuss. All work carried out was explained to me clearly by him, including recommendations for items additional to a normal service. Completely satisfied.

Lewis carried out the servicing off our pure water system. He was extremely conscientious and took a lot of trouble to ensure that the system was functioning correctly- not minding how long it took. He was friendly and courteous. We have now had this system for 17 years and have always been entirely satisfied with the service we have received and have never regretted having the system fitted.

Good work, highly skilled engineer who is a wonderful ambassador for the company, a very reliable system which we have now had for 18 years and certainly far superior to others we have had in previous houses. The important thing is that this is not just water softening but true water purification by osmotic filter. The tops!