The Pure Water People

I had a problem with our ageing water softener on a Sunday morning and left a message on the answering service, not expecting a call back until Monday morning. I was surprised to get a call within 5 minutes giving me advice on what to do. I then arranged for a service engineer to call and investigate. We decided it needed replacing and I received many helpful emails and phone calls to decide which model suited our needs. We arranged a suitable date to both of us for installation. The engineer (Steve) arrived on time on the right day! He did an excellent job and didn’t leave until he had shown me how everything operated. A first class, efficient service.

Mike arrived at the house within the time stated by the company. He explained what he would be doing during the servicing of the system. He started work talking me through each stage as it was done. On changing the filters, he said that one of them was particularly dirty, which he would not have expected on a mains water system. I said that Thames Water had told me that the house was at the end of the feed to our area and that there had been a couple of burst mains in the village, which could explain the state of the filters. Mike then serviced the outside unit, which he said was working well with plenty of salt in place. He had taken readings from the unit and explained what they showed. He replaced the main unit and new filters under the kitchen sink and tidied every thing up. He prepared a detailed invoice, showing the work done and readings taken from the unit. He then took payment of the agreed contract sum and took all of the old filters and other used materials away with him.

I have a water filter which was due its service, the engineer Kevin arrived on time. He was extremely friendly, courteous and very professional. The job was done with minimal disruption and everything was cleaned up. You would not know he had been. Payment was taken over the phone and all staff are so personable and extremely helpful. Great company.

Firstly, I like the fact that the company is a small business rather than a big cooperate. Evidently the company maintains a high standard products and services as reflected by its listing in Which. Secondly, today I had the pleasure of experiencing the company’s excellent service. The engineer Mike truly impressed me. I have a small, narrow kitchen with awkward cupboard spaces that are difficult to access. So I knew this would be an arduous and time-consuming job. However, Mike knew exactly what to do. He was attentive to details, thorough, meticulous throughout. Not only did he complete the work efficiently, but he also left with no mess whatsoever - there were no visible signs of cutting or drillings marks. The job was carried out with precision and perfection. On a personal note, Mike was friendly and approachable. He explained everything clearly and provided clear instructions. He patiently answered all my questions. I would strongly recommend Mike as your engineer if you have your water softener installed. I’ll leave another review after I’ve experienced the benefits of soft water over the next few months.

Mike came to refit our replacement Boss water filter that had served us well for 20 years. Mike was very thorough and tidy to accomodate a fitting under a tight sink space. Some modifications required - but what a great job. Thank you! Happy customer. It’s very encouraging to deal with an honest and quality company. Mike has been to the house before - about 15 years ago! Long service and loyalty are good signs.

The Engineer was prompt and started the job straight away. Disassembling of the old unit and the installation of the new unit was carried out very quietly and with minimum disturbance. New system is neat and compact and the job is completed within the allocated time and area left tidy. Well done Steve and thank you.

AJ arrived promptly at the agreed time and carried out the work with excellent professionalism. The installation process was efficient, and everything was completed to a very high standard. After finishing, the AJ made sure the area was thoroughly cleaned and tidy. AJ also tested the water to confirm everything was working perfectly and took the time to clearly explain how to use and maintain the system. I was particularly impressed by his friendly manner and professional attitude throughout. Overall, I am satisfied with the entire service and would happily recommend them to others.

New Kinetic water softener fitted along with drinking water tap and filter. Installation went very well - great communication from office teams and fitting by the engineer AJ. He was polite, helpful, did a great job and left no mess at all. Could not fault the team - but maybe AJ was the star here! Highly recommended!

Mike was here early and serviced our Water System. Found the problems and rectified it immediately. Always good service from this company. Well worth having pure water. Lovely people.

AJ from Pure Water People who installed my water system was outstanding. He arrived on time, worked efficiently, and explained everything clearly at each stage of the process. His professionalism really stood out and he treated my home with care, left everything tidy, and made sure I fully understood how to use and maintain the system before he left. The installation was smooth from start to finish, and the difference in water quality was noticeable straight away. It’s rare to meet someone who combines technical skill with such a friendly, respectful approach, and I genuinely appreciated it. Highly recommended.