Endorsed by Which?

The Pure Water People

4.8

1836 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1836 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Replacement Soft Water System and K5 Kinetico drinking water purifier
Customer Service
Quality
Value
Mike came to refit our replacement Boss water filter that had served us well for 20 years. Mike was very thorough and tidy to accomodate a fitting under a tight sink space. Some modifications required - but what a great job. Thank you! Happy customer. It’s very encouraging to deal with an honest and quality company. Mike has been to the house before - about 15 years ago! Long service and loyalty are good signs.
Customer in Posted on 15/04/2026 , work completed 13/04/2026
The trader replied (on 15/07/2026)
long service and loyalty are really good signs - 80% of the team have worked with us for over 18 years - we love our staff here at PWP and they love our customers too. Thanks for your kind comments.
Replacement of an Existing Unit
Customer Service
Quality
Value
The Engineer was prompt and started the job straight away. Disassembling of the old unit and the installation of the new unit was carried out very quietly and with minimum disturbance. New system is neat and compact and the job is completed within the allocated time and area left tidy. Well done Steve and thank you.
Customer in Surrey Posted on 02/04/2026 , work completed 01/04/2026
The trader replied (on 15/07/2026)
***** five stars mean a lot to us here at team PWP - thanks so much!
Highly recommend PWP
Customer Service
Quality
Value
AJ arrived promptly at the agreed time and carried out the work with excellent professionalism. The installation process was efficient, and everything was completed to a very high standard. After finishing, the AJ made sure the area was thoroughly cleaned and tidy. AJ also tested the water to confirm everything was working perfectly and took the time to clearly explain how to use and maintain the system. I was particularly impressed by his friendly manner and professional attitude throughout. Overall, I am satisfied with the entire service and would happily recommend them to others.
Customer in Berkshire Posted on 30/03/2026 , work completed 17/03/2026
The trader replied (on 15/07/2026)
AJ is a very popular chap on here - thanks for choosing us to treat your water at home - enjoy!
Water Softener and Water Tap fitted - fantastic product and service
Customer Service
Quality
Value
New Kinetic water softener fitted along with drinking water tap and filter. Installation went very well - great communication from office teams and fitting by the engineer AJ. He was polite, helpful, did a great job and left no mess at all. Could not fault the team - but maybe AJ was the star here! Highly recommended!
Customer in Berkshire Posted on 18/03/2026 , work completed 18/03/2026
The trader replied (on 15/07/2026)
we appreciate you taking the time to review us - I will pass your kind words onto AJ he is a star - we are lucky to have a team of superstars too!
Excellent Service
Customer Service
Quality
Value
Mike was here early and serviced our Water System. Found the problems and rectified it immediately. Always good service from this company. Well worth having pure water. Lovely people.
Customer in Hertfordshire Posted on 17/03/2026 , work completed 17/03/2026
The trader replied (on 15/07/2026)
five stars and lovely words - thankyou
⭐️⭐️⭐️⭐️⭐️ Excellent Installation & Service
Customer Service
Quality
Value
AJ from Pure Water People who installed my water system was outstanding. He arrived on time, worked efficiently, and explained everything clearly at each stage of the process. His professionalism really stood out and he treated my home with care, left everything tidy, and made sure I fully understood how to use and maintain the system before he left. The installation was smooth from start to finish, and the difference in water quality was noticeable straight away. It’s rare to meet someone who combines technical skill with such a friendly, respectful approach, and I genuinely appreciated it. Highly recommended.
Customer in Oxfordshire Posted on 12/03/2026 , work completed 12/03/2026
The trader replied (on 15/07/2026)
thanks for investing in us we never take it for granted and we always work hard to acheive excellence in all areas of the business. Enjoy your wonderful water at home !
Perfect Job !!
Customer Service
Quality
Value
There is nothing bad to say about this company, everything was excellent. From the customer service, the job done and aftercare. Mike and Kevin went out of their way to make sure everything was 100% right going beyond what we expected. I could really see that they take great pride in what they do. Explained everything thing to make sure we were happy with everything as they went along. Left everything clean and tidy, cannot fault them. Arrived when expected and price quoted was what we expected. Great company and so nice it's local to us.
Customer in South Gloucestershire Posted on 05/03/2026 , work completed 19/02/2026
The trader replied (on 15/07/2026)
we appreciate your custom and we really do take pride in all that we do! thanks so much for coming on here and saying great things about us x
I’m absolutely over the moon with my new Pure Water System!
Customer Service
Quality
Value
Having moved from my home that had this company’s pure water system fitted over 25years ago and wanting the same fitted in my new home and having had another company (because couldn’t initially find this company again as they’d changed their name) say it was impossible to fit this kind of system in my Victorian home, I was initially told by the Pure Water People water that they most likely could find a way to fit one for me. They sent Mike round to look at my complicated job and he found a way! He and Kevin came and the job was finished within a day and a half (the estimated time) and I am sooo pleased with their work. It’s an excellent job and I’m already cleaning and wiping everything down just with this softened water - I’d forgotten how easy it makes cleaning as I was focussing more on the health benefits of my skin, hair and drinking water! Another bonus is my new water system is not taking up any kitchen cupboard space and it’s easy to access outside in it’s insulated box and to monitor with the app which tells me if I am low on salt and I see everything about its functioning on there! Cutting in to my laminate flooring to access the wall to still outside was a small and very neat job and whilst it’s where it can’t be noticed, even if you could see it, unless you know it’s there and point it out, you wouldn’t know! The job was done in a timely and efficient way with very little mess.
Which? Trusted Traders Consumer Posted on 05/03/2026 , work completed 27/02/2026
The trader replied (on 15/07/2026)
such a detailed review and a fabulous one too, a relationship spanning twenty five years with a customer is one that is cherished - you are as good as family to us! we are happy to help and good luck in your new home! Here's to twenty five years more!
AJ fitting pure water system
AJ arrived on time as arranged, did an excellent job, making some changes to the position of the product as I requested. He was very polite, worked efficiently and fully tidied up himself.
Customer in Posted on 25/02/2026 (Reviewer did not use service)
The trader replied (on 16/07/2026)
five stars and great feedback for AJ thanks so much!
Very smooth installation
Customer Service
Quality
Value
I replaced a system that I had had for 23 years. Everything went very smoothly and the place left clean and tidy. I have waited a while before reviewing the actual product because I have become very used to soft water. I can confidently say that the water is now softer than ever. I have a clear glass kettle which hasn’t been descaled for 6 weeks and there’s not a hint of limescale to be found. This is one of the best purchases I have made.
Customer in South Gloucestershire Posted on 23/02/2026 , work completed 16/01/2026
The trader replied (on 16/07/2026)
23 years of custom really does mean a lot to us and your repeat custom means even more..... thankyou so much for choosing us once again! Enjoy your new system!