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The Pure Water People

4.8

1742 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1742 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Trustworthy company
Customer Service
Quality
Value
A very trustworthy company, and very reliable. Lewis from The Pure Water People did our annual service today. He did a very thorough professional job. We had our water softener system installed by them 12 years ago and it has been excellent. No more lime scale, no lime scale in shower or kettle. The only negative thing I can say is it is quite expensive to install and a high service charge every year but the water system is great
Customer in Somerset Posted on 24/02/2025 , work completed 24/02/2025
The trader replied (on 27/02/2025)
Thank you for taking the time to review us and for 12 years of custom and support. Our products stand the test of time and they outlive their warranties by many years as our reviews hold testament to, we only supply and install superior systems of the highest quality, our prices are comparable to companies that offer products that are less efficient with poor warranties. We have not increased our servicing charges for many years, even though costs are increasing for us all, we are mindful that times are not easy for many- we are working hard to provide an exceptional all-round service for every customer at a fair price for us all. We are confident that your system will continue to provide you with wonderful water for many years to come.
Great Installation
Customer Service
Quality
Value
Lee is professional, on-time and kind. He worked for 3 hours nonstop and installed our water softener in a small place. The softener is beautifully installed and works marvellously since then. I highly recommend Lee!
Customer in Hertfordshire Posted on 18/02/2025 , work completed 07/01/2025
The trader replied (on 18/03/2025)
Wonderful words indeed! Lee will be very happy to get a mention - he takes great pride in his work - thanks for choosing us to treat your water at home!
Great Service
Customer Service
Quality
Value
Lee from the Pure Water People fitted a filter and purifier system. The work was performed quickly and the finished work left in a clean and tidy state. This is the second home where the Pure Water People have installed a system. They are friendly company and provide great after sales support.
Customer in Dorset Posted on 10/02/2025 , work completed 10/02/2025
The trader replied (on 18/03/2025)
We really do appreciate your repeat business - enjoy your fabulous water and good luck in your new home.
Another Professional Annual Service
Customer Service
Quality
Value
During the past 7 years, I have used The Pure Water People to install and service my water softener and filtered water drinking systems. Telephone support and helpful reminders keep track of my installation and the service Team is very helpful and works cleanly. This year I had Lewis, who helped me understand my annual water consumption and make sure the settings were still to my liking. The benefit of the installation has meant, that in a hard water area, there is hardly any build-up of scale in showers, washing machines, dishwashers, toilets and the taps just seem to get more glossy.
Customer in Windsor Posted on 06/02/2025 , work completed 06/02/2025
The trader replied (on 18/03/2025)
This is a smashing review of our products and services, we appreciate you taking the time to come on WhichTT and say great things about us! Take care!
Water service
Customer Service
Quality
Value
Lewis came today for an annual service. He is very efficient on his job and very helpful, he also gave us some advice. Very satisfied with the work done by the company in the last 15 years.
Customer in Wiltshire Posted on 03/02/2025 , work completed 03/02/2025
The trader replied (on 18/03/2025)
15 years of wonderful water - thankyou for reviewing us, we are always happy to hear that you are!
Replacing house main filter and drinking water filters.
Customer Service
Quality
Value
Such a competent ,knowledgeable person. Efficient and professional. An absolute joy. I am completely reassured that my water filters are going to be working well for the next year. Thank you PWP.
Customer in Surrey Posted on 31/01/2025 , work completed 28/01/2025
The trader replied (on 18/03/2025)
five stars and kind words too - many thanks!
Service review
Customer Service
Quality
Value
Lewis arrived promptly and completed the work efficiently. He was very helpful with hints and also explained each stage of what he was doing very carefully, including giving advice on additional work required.
Customer in Berkshire Posted on 23/01/2025 , work completed 16/01/2025
The trader replied (on 29/01/2025)
We do love a ***** five star review here at team PWP, many thanks!
A job well done!
Customer Service
Quality
Value
Kevin from The Pure Water People came to fit a new box and drain wing on our water softener as the old box which was 16 years old needed replacing. Kevin arrived on time and was polite and efficient, explaining what he was going to do before starting and how long it would take. He kept us updated throughout and ensured we were happy with the work before leaving. A fairly simple job but done well with a smile on his face.
Customer in North Somerset Posted on 20/01/2025 , work completed 20/01/2025
The trader replied (on 29/01/2025)
Kevin is a thoroughly brilliant engineer and he is very popular with our customers. Thanks for leaving us five stars it does mean a lot to us!
Good, thorough and informative
Customer Service
Quality
Value
We had new water softener installed (to replace a very old one). Kevin the installation engineer was very knowledgeable and not only did the work cleanly and efficiently, he also improved our water pressure, and made the pipe fittings and taps more accessible and went through everything to make sure we had the full information required.
Customer in Bristol City Posted on 19/01/2025 , work completed 17/01/2025
The trader replied (on 29/01/2025)
We appreciate your kind words, thanks for choosing us to treat your water at home - enjoy!
Excellent work
Customer Service
Quality
Value
Engineer called within agreed timeframe, was polite and did the job (annual service inc. filter change) quickly and efficiently with minimal disruption.
Customer in Gloucestershire Posted on 15/01/2025 , work completed 15/01/2025
The trader replied (on 29/01/2025)
Many thanks for taking the time to review us.