The Pure Water People

Mike arrived within the given time scale. He was really friendly and wanted to meet our very noisy German Shepherd dog we had put in another room. Mike was very efficient in his work. He explained everything that he was doing and the mechanics of the tap and suggested why it might have broken. He then did the filter changes made necessary adjustments to the main unit settings and all within a very reasonable timescale. We would recommend Mike and hope to see him again.

The Pure Water People installed for me a Kinetico Premier Compact water softener, a Kinetico K5 Pure+ filter for drinking water and a Dante Tri-Pure tap at the kitchen sink. A PWP technician visit within 3 days of my phone call, gave a clear demonstration of the need for a softener, the equipment needed and the location for it. 2 days later their expert and affable fitter, Mike, spent 4 hours installing the system with impressive plumbing and leaving much more usable space in our under-sink cupboard than we had expected. No more lime scale build-up on our taps and showers! An altogether impressive service by people who know what they are doing, have been long-term employees of PWP and give a superior customer experience.

The man, Mike, who did the job was charming, helpful, knowledgeable and professional. He came at the agreed time, which was a relief to me as I have many unexpected commitments at the moment. The work was exemplary, he tidied everything up when he was finished and took away all the waste products. I would recommend the company and Mike again without hesitation.

Mike came to service our drinking water purifier. Mike was very friendly and professional, and very knowledgeable too. He went above and beyond to make sure the system was working well and I was happy with everything.

The engineer (Mike) arrived on time and carried out the work without disruption or fuss. All work carried out was explained to me clearly by him, including recommendations for items additional to a normal service. Completely satisfied.

Lewis carried out the servicing off our pure water system. He was extremely conscientious and took a lot of trouble to ensure that the system was functioning correctly- not minding how long it took. He was friendly and courteous. We have now had this system for 17 years and have always been entirely satisfied with the service we have received and have never regretted having the system fitted.

Good work, highly skilled engineer who is a wonderful ambassador for the company, a very reliable system which we have now had for 18 years and certainly far superior to others we have had in previous houses. The important thing is that this is not just water softening but true water purification by osmotic filter. The tops!

Lewis did a thoroughly good job on my water treatment system. He was polite and very respectful of my property as he had to go all over the house to check taps and toilets. He explained in detail what he was doing and why. He also went through his report with me and left everything neat and tidy. Good work. I would recommend this company to anyone thinking of installing a water softener.

Our engineer 'Mike', arrived on time, and explained his proposed work plan in layman's terms. After fully checking the system and listening to our concerns, he found the water holding canister to be faulty. In line with Pure Waters Office pricing and potential courses of action for the reported fault, he replaced the faulty item with new from his van stock. Mike drained the system, allowed to refill before testing and advising of follow up course of action to be completed by us later that evening. Our softener has now been fully restored to its original working condition and worked problem free since. Mike fully versed us as to our current unit, its longevity and replacements options on the market when it becomes necessary. He is an excellent ambassador for the Company with fine customer facing skills. A job well done, thank you.

Mike came to service our water filter system. He had installed it 5 years ago, and it was great to see him again. He did a very thorough job, highly competent and professional, and he is a really nice guy. 10/10 for Mike!