Endorsed by Which?

The Pure Water People

4.8

1674 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1674 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Great company
Customer Service
Quality
Value
Lee the engineer from the pure water people has just installed our new water system and could not be happier , polite and professional all throughout whilst explaining every step of the way , we could not be happier with the service.
Customer in Wiltshire Posted on 25/07/2024 , work completed 25/07/2024
The trader replied (on 01/08/2024)
A lovely review - Lee always loves to get a mention we are very confident that you will continue to love your water for many, many years to come.
Internal water softener and filter system fitted
Customer Service
Quality
Value
We decided to install a water softener for our new build house before even completing the purchase. We used Which Trusted Traders to find a supplier and The Pure Water People was a clear winner as they specialised in these systems. Booking an initial visit was easy, Neil arrived on time, gave a very useful demonstration of the water softening system, assessed the space available for the installation and clearly explained what our options were. We decided to go for the full softening and filtration option with a three way tap to provide drinking water. The installation was booked less than a week later. Mike - the installation engineer was a lovely guy. He took great care with all our new flooring and fittings, installed the system very neatly - using much less of the storage space than we anticipated. He also provided us with some very good tips on local pubs and walks, as we were new to the area and he was a local, and was generally very good company. The system has been in for 3 days now and we can really see, taste and feel the improvement. There is no scum in cups of tea, glasses are sparkling when they come out of the dishwasher and our skin feels softer after washing. We would strongly recommend this company
Customer in South Gloucestershire Posted on 15/07/2024 , work completed 11/07/2024
The trader replied (on 01/08/2024)
Wow! what a smashing and detailed review for team PWP! We really do pride ourselves on achieving the highest standards in all areas of the business and your review supports our ethos here at team PWP! Thank you!
Great install and overall experience
Customer Service
Quality
Value
We are very happy with our water softener install, the water is very tasty and no more limescale! From the first meeting where Françoise explained and demoed everything in amazing detail, to the installation by Mike the whole process was seamless and the guys were a pleasure to deal with.
Customer in Surrey Posted on 10/07/2024 , work completed 24/06/2024
The trader replied (on 01/08/2024)
Five stars mean a lot to us here at team PWP - thanks for taking the time to review us, we are very happy that you have had such a great experience with the team and your new equipment. Many thanks.
Work carried out efficiently
Customer Service
Quality
Value
The annual service carried out by Lewes was both thorough and done efficiently. He explained various things about the system. He was polite and clean in his work He arrived on time considering the current traffic problems.
Customer in Greater London Posted on 10/07/2024 , work completed 08/07/2024
The trader replied (on 01/08/2024)
I will pass your kind words on to Lewis - thank you for leaving us five wonderful stars it does mean a lot to us here at team PWP.
Fantastic service from start to finish
Customer Service
Quality
Value
Once I decided on installing a softener I looked for a local agent and all the best reviews pointed to The Pure Water People. I had a rough idea of what I needed and contacted TPWP for a home visit. Neill visited and made his suggestion as to what system I should have which was inline with what I had in mind. So far so good. No pressure to purchase and when I was ready I contacted the office where they arranged a day to install to suit my schedule. Mike arrived on time to install and was a consummate professional. Great installation, no mess and perfect clean up. From start to finish a great job all around with good communication throughout. Highly recommended
Customer in Gloucestershire Posted on 08/07/2024 , work completed 08/07/2024
The trader replied (on 01/08/2024)
Please do recommend us to lots of people and thankyou for such a wonderful review, the team work hard to ensure that your experience is a positive and professional one. Huge appreciation! Enjoy your wonderful water at home!
I recommend The Pure Water People without reservation
Customer Service
Quality
Value
I recently had The Pure Water People install a water softener at my house. I'd used them for a similar installation at a different address 2-3 year prior. A close relative also had a water softener installed in the last 3 months. That should tell you all you need to know why you can use them with the utmost confidence, but let me highlight a few reasons: - Upon initial inquiry, they were able to have a sales representative/surveyor at my door in a week's time - Their sales representative, Neil, was able to assess, pitch and survey in a single visit. His product knowledge was top notch, as was his ability describe and finalise the finer details of the install - Their installer, Lee, arrived promptly on the day of installation. He wasted no time bringing his vast industry experience and product knowledge to bear on my installation, simplifying the technical aspects and improving the aesthetics significantly - The installation took exactly as long as estimated, and Lee left the scene as clean and tidy as he found it.
Customer in Swindon Posted on 07/07/2024 , work completed 12/06/2024
The trader replied (on 01/08/2024)
What a wonderful review of our products and services and it really does mean such a lot to us here at team PWP. We love happy customers - thankyou for choosing us to treat your water at home.
Work completed well and quickly
Customer Service
Quality
Value
Mike fitted a new water softening unit removing the old one, making a new box to house it and putting Cotswold stones around the edge. He was very pleasant and explained well what he was doing and how I am to use it. Work completed and all old material removed and taken in less than four hours.
Customer in South Gloucestershire Posted on 04/07/2024 , work completed 02/07/2024
The trader replied (on 01/08/2024)
Mike is a perfectionist, thanks for choosing us to treat your water at home once again, after twenty years of being our customer we do feel you are like family to us! Thanks so much!
The purest water
Customer Service
Quality
Value
After many years of wanting one, today I finally had my pure water system fitted. Lee, the engineer was fantastic. He went through it all with me. He was efficient and tidy. Having lived in a hard water area my whole life, it’s absolutely amazing to have such wonderfully soft water now. The drinking water tastes lovely and even my children agree! Thank you ☺️ I will recommend you to everyone!
Customer in Oxfordshire Posted on 03/07/2024 , work completed 03/07/2024
The trader replied (on 01/08/2024)
Five stars and such warm words - I will pass your lovely comments on to Lee. Here's to many years of wonderful water to come!.....
Thanks to Vincenzo and Lee.
Customer Service
Quality
Value
At first, Vincenzo introduced us to the system perfectly and we decided to buy it. We only installed a water softener system. Lee completed the job very quickly and without any problems. We received satisfactory answers to our questions. I hope we get what we expect from this system. thanks.
Customer in Greater London Posted on 03/07/2024 , work completed 28/06/2024
The trader replied (on 01/08/2024)
We are entirely confident that you will absolutely love your water at home - it will most definitely live up to your expectations! Thanks for choosing us to treat your water - we are always on hand to answer any questions or help.
Annual Service
Customer Service
Quality
Value
Satisfactory service by Lewis, thanks. Also warning about new filter cost next year. As usual, thorough job efficiently carried out.
Customer in North Somerset Posted on 01/07/2024 , work completed 01/07/2024
The trader replied (on 01/08/2024)
Thanks for taking the time to review us, we do appreciate it.