Endorsed by Which?

The Pure Water People

4.8

1749 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1749 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Good service from start to finish
Customer Service
Quality
Value
The Pure Water People Ltd are thorough in what they do and how they treat their customers. They clearly aspire to a high standard of service and do their best to honour their commitments and keep their customers fully informed. Lewes, who came to service the boiler today, had done his homework on our set-up the night before. As for the quality of the work, we have not had any issues since we installed the system ten years ago. I am a satisfied customer.
Charles in Somerset Posted on 14/04/2023 , work completed 14/04/2023
The trader replied (on 23/05/2023)
Hi Charles - we really do appreciate your very lovely words - we do aspire to achieve high standards in all aspects of the business here at PWP and reviews like yours make our hard work worthwhile. Huge appreciation.
Great company with a great water treatment solution!
Customer Service
Quality
Value
The Pure Water People were brilliant to deal with from; following my web enquiry up straight away, to a very comprehensive demonstration and followed by a flawless installation from Lee's & Kevin. The installation turned out to be a lot more complicated than originally thought but the floorboards and carpets were relaid perfectly. I would highly recommend this company.
Customer in South Gloucestershire Posted on 13/04/2023 , work completed 12/04/2023
The trader replied (on 23/05/2023)
I remember this installation - we literally were multi-skilled, multi-talented water installers and carpet fitters all in one visit! Lee and Kevin (aka The Chuckle brothers) are a brilliant team! The end result was marvellous and we are over the moon that you are happy with your wonderful water at home. Please do tell lots of people about us!
Annual Service
Customer Service
Quality
Value
What can I say? It's Mike. He's brilliant! He has always provided a professional, knowledgeable and friendly service over the years, whether for installations or annual services, and nothing has changed. Thanks Mike and thanks to the whole team.
Customer in Oxfordshire Posted on 12/04/2023 , work completed 12/04/2023
The trader replied (on 23/05/2023)
Mike is brilliant - he's been with the business over twenty years, knows everything there is to know about water quality and we are very lucky to have him! I will pass your kind words on to him - thankyou.
Annual service
Customer Service
Quality
Value
Arrived on time to carry out the service on the water filter and drinking water system. Was very helpful and always clean and tidy.
Customer in South Gloucestershire Posted on 07/04/2023 , work completed 06/04/2023
The trader replied (on 30/05/2023)
we appreciate you leaving us a wonderful and much appreciated five star review.
Quality service, as expected.
Customer Service
Quality
Value
The maintenance visit was previously arranged. Visit was confirmed several days in advance. Engineer was personable, obviously competent and helpful. Arrived within the time frame quoted and did not waste any time when here.
John in Wiltshire Posted on 05/04/2023 , work completed 27/03/2023
The trader replied (on 30/05/2023)
many thanks John - it is great to hear that we communicated well with you.
Water filter maintenance
Customer Service
Quality
Value
Excellent service as usual. Mike made a prompt arrival. He was very pleasant and efficient and also very informative.
Sue in West Midlands Posted on 04/04/2023 , work completed 04/04/2023
The trader replied (on 30/05/2023)
An all round great service - thanks for your kind words. See you soon and take care.
Excellent Service
Customer Service
Quality
Value
Lewis called to give me notice before coming. He arrived on time, good to see a familiar face. Explained very clearly what he was doing, was tidy and clean and we had a nice chat.
Which? Trusted Traders Consumer Posted on 30/03/2023 , work completed 23/03/2023
The trader replied (on 30/05/2023)
A lovely review for Lewis and team PWP! Many thanks
Water purifier servicing
Customer Service
Quality
Value
Kevin did a very efficient job while servicing the water filter. He explained everything he did and was very pleasant. We'd definitely recommend him.
Customer in Somerset Posted on 28/03/2023 , work completed 25/03/2023
The trader replied (on 30/05/2023)
Kevin really is a marvellous water engineer - we are very lucky to have him! Thankyou very much for your kind words.
Great service
Customer Service
Quality
Value
Kevin came very polite and very friendly. He did the service and then told me all that he had done, it did not take him very long as he knows what he is doing Thank you
Customer in South Gloucestershire Posted on 28/03/2023 , work completed 28/03/2023
The trader replied (on 30/05/2023)
we appreciate you taking the time to review us and for five fabulous stars too! Huge appreciation.
Water systems service
Customer Service
Quality
Value
The Pure Water People proved again how customer focused they are. Kerry is polite and books the appointment well in advnace as is flexible. Kevin was the service engineer and was great. Gave advice on the state of the system and how to get the best of the service recalibrated the water system to allow for the change in our water hardness cleaned up and was polite. AND more important we could notice the improvements after the service.
Customer in Hampshire Posted on 25/03/2023 , work completed 17/03/2023
The trader replied (on 30/05/2023)
We are super focussed on great customer communication and your very kind words support this. I will pass your kind words on to the team - they will be super happy!