The Pure Water People

Kevin serviced our appliance this morning. Speedy, polite, knowledgeable and helpful. Left no mess and took old parts away.

Kevin completed our annual service very thorough, friendly and professional. Informed me of what needed doing and why. Always pleased with the service from this company also appreciate them calling and informing me they are on their way as I work from home. Many thanks to you all including the lovely customer service team which coordinate the bookings always friendly and helpful.

Kevin performed an annual service on my water treatment plant and rectified some significant frost damage. Work was done efficiently and cheerfully. Overall excellent service.

Mike removed old water softener and drinking Water filters from outside and fitted replacement softener and drinking water filters inside the garage explaining what he was doing all the time. Every thing went to plan he tidy and cleaned up. He spent time given us instructions on the care and operation of the installation. First class service every completed on time and in budget. Mike a first class engineer very polite and helpful. Excellent company.

I had a potential clash with the time of arrival and a work call that I had to go on, but having contacted the office at Bristol they accommodated this last minute change and Lewis arrived well before my work call. Lewis was very thorough with the checks he performed explaining what he had checked in an easy to follow style. The whole service was completed to my satisfaction - which is all you can ask really. The only reason for a 4-star, rather than 5-star rating for customer service is that I would have liked for indoor covers for footwear to be worn, I felt uncomfortable asking and due to having a hardwood floor, many treat it differently than if it were carpeted. Thanks again Lewis - see you next year.

Kevin came first on 9 Feb 2023 to install the water conditioner after we moved house. The job was the same as a brand new installation. He arrived about 10 am and worked all day doing all the piping and getting the unit up and running. Unfortunately during our house move the drinking water filter/unit got broken. However Kevin took pictures and reported it to the office. They located a new part and a week later on the 17 Feb 2023 Lewis arrived. He instantly recognised us and said 'you've moved'. Kevin installed the drinking water unit and told us how often to drain and put fresh water though it for the first 24 hours to make sure it was safe to consume. Both Kevin and Lewis were clean and tidy workers, who tidied as they went. We are very pleased to have our unit working again so we can have a proper cuppa with no scum! Very pleased with their work and very professional.

Lewis arrived on schedule to carry out a service. He tested the quality of the water at all taps in the house. He then carried out the planned service. He was satisfied that everything was working OK.

Lewis thoughtfully phoned to say that he would be with us in half an hour, and he was. He was with us for about an hour - much longer than usual - and he checked our water system from top to bottom. He explained the position to us as we needed a new membrane. He had a pleasant cheerful manner.