The Pure Water People

Kevin installed our replacement system. Our first system had lasted for 25 years and we were given a generous discount on a brand new system as valued customers. Kevin encountered a few logistical problems but overcame them but this did add time onto his day which he dealt with in his cheerful manner. He explained exactly how the system works and we are already benefiting from pure soft water again. Can’t recommend the company and Kevin himself highly enough. They have helped us in very bad weather in the past too battling snow and ice. We couldn’t do without them.

This was the fourth annual service of our water softener. the service agent arrived nice and early 0810 ish as agreed. The work was completed without any hic cups and all back to working order again. Lewes the agent was pleasant and informative about the softener and what he was going to do. Then I have found that who ever comes is the same. I did not realise that the company would supply a washer for the swivel mixer tap, which Lewes has ordered for me. (Thankfully that is a job I can do my self. Only for the fact it saves a two hour travel journey for them.) Although they would fit if I was unable. In the last five years since instalment I have always found this company and it's agents to be of the highest quality.

Kevin of Pure Water attended to Service our home water softening system. Kevin explained clearly what he was going to do & why during this annual service visit based on an agreed service price. I have to say that Kevin did a first class professional job, he tested our water, flushed the system, replaced all the filters and reconfigured the control settings to optimise system performance. Kevin is an excellent engineer, he cleaned as he went, nothing was too much trouble, it was a pleasure to meet him.

As a Northerner living down South you really do notice the poor water quality and the taste of chemicals in every glass of water. When we found PWP and installed our water system 6 years ago it really did make a difference. For one I was able to stop buying bottled water and enjoy a refreshing glass of water direct from the tap. Before installing the water system I had to descale my kettle every 3-4 weeks and buy a new one every year or so. Since installing the system I’ve not had to descale my kettle once or purchased a new one - amazing! The team at PWP really offer exceptional customer service from the team on the customer service desk through to the engineers who keep my system running smooth. Lewis has been servicing our system for a number of years. He’s really considerate when entering my home, tidy, efficient and always willing to explain or answer any questions I have. He even remembers conversations from the previous year and we pick up where we left off 🤪. There is also a noticeable difference in the reduced household product from soap, shampoo, cleaning products and even washing powder and conditioner. Every little helps with the current economy. Great service PWP - Thank you 😊

Lewis, who carried out this years service, was very efficient and thorough, having arrived on time and carried out an extensive range of tests in addition to changing my drinking water filters. I have had the water treatment system for 6 years and benefited from soft water throughout my home. This has resulted in having no scale deposits in my kettle, clean shower units and saving of soaps and detergents.

We have been using PWP now for three years and find the service, knowledge, product, communication and reliability of premium quality. Lewis our engineer was very thorough with his work, engaged with us on all aspects of the job at hand. A pleasure to deal with and great product that delivers what they say it should do with minimum fuss. Reliable company that needs a pat on the back for a premium product that has an impeccable reputation.

1.the date selected was agreed several weeks in advance and the price confirmed . 2.Mike had been before and was on time and he completed the service speedily replacing a few items. 3. The system works very well

Had my annual service done by engineer Kevin very informative about what had to be done & adjustments that were needed no complaints