The Pure Water People

From initial contact The Pure Water Company kept their arrangements on time. The work was carried out by a very competent plumber who kept us informed of what was happening throughout the whole installation. We now have a much better performing water softener system that now keeps our plumbing free from limescale and provides softened water for the whole house plus very drinkable water straight from the tap. Excellent company to deal with.

Lewes arrived in a timely fashion and outlined the work he was to carry out and enquired if there was any other issues. I pointed out that the drinking water function had failed which he stated could be dealt with and included with the service. We agreed the additional cost and he preceeded with the work. All issues were rectified and serviced, the job being completed in around an hour. All was left in a clean and tidy fashion and the bill duly paid.

Lewis did an excellent first class job completing our annual service, was frienddly and very helpful

We have had our Pure Water filtration system for over 10 years. We live in an area where the water is very hard. The system works well and the water is much softer. We like the fact that the water feels softer when washing and that the kettle, bath, sinks and taps are completely free of scale. We also think that the water tastes better. We are pleased with the service we get from The Pure Water People, they are always pleasant and helpful. They ring each year to arrange our annual service and give a description of the level of service required and also the full cost. We have had Lewis the same engineer to do our service for the past few years. He is always pleasant and friendly. It is nice to get a person you know.

We have been with this trader (under various names) for many years and it has always been very reliable and efficient in servicing our water softener system. In spite of travelling from Bristol, the engineer is always on time and is very helpful and efficient. We have recommended the company to others.

Our water-softening system developed a leak (after 14 years!) so I had to by-pass the system. We immediately noticed the deterioration in our water quality which we had clearly come to take for granted over the past years. This was quite an 'eye-opener' and made us appreciate what a splendid and efficient system we had enjoyed faultlessly for so long. Mike duly arrived and rectified the fault immediately (a joint had parted) as well as undertaking his usual thorough service. He complied with the Trusted Traders Code of Conduct fully in every respect, is, in my opinion, an exemplary employee, and, as always, was courteous, informative, efficient and a pleasure to have on site. Well done, Mike; well done Pure Water!

We've been with this company for over 12 years. We're incredibly happy with the water purification system and the customer service. We have regular services to the system and they're always efficient. One of our regular engineers that comes out is Kevin. He's always super helpful, friendly and knowledgeable, and he completes the service efficiently. He's brilliant. Our only gripe with the company is admin related. It never arranges (or alerts us to) for all the different parts of the service to the system to be done at the same time, and often charges us separate call out fees when jobs could be combined in one engineer visit (e.g. the 4-year CRV replacement, the membrane replacement and the 2-year service could be combined every 4 years for example). Our recent CRV replacement was 4 years overdue but we were not alerted until this year. If these issues were tightened up, the customer service would be flawless. And notwithstanding the admin issues, the actual engineers and system service is excellent!

We have been with this company (under their various names) for many years and have always found them friendly and professional. Kevin today was great, as always. He was doing an annual service. He and Mike, my two "usual" engineers always go the extra mile and never moan. The company keep you informed and are very helpful.