Endorsed by Which?

The Pure Water People

4.8

1681 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1681 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Great Work
Customer Service
Quality
Value
Excellent work. Very professional company. On time and engineer was a young lad called Elliott who was very good.
Which? Trusted Traders Consumer Posted on 12/09/2022 , work completed 01/09/2022
The trader replied (on 16/11/2022)
Our engineers really are very good! Thanks for your positive review.
water filters replacement
Customer Service
Quality
Value
The work was done efficiently, and the engineer, Kevin, was very friendly and, at my request, took me through the process of changing all the filters. I cannot fault the service. 5*****
Customer in Surrey Posted on 07/09/2022 , work completed 06/09/2022
The trader replied (on 16/11/2022)
Five stars and a lovely review! Many thanks from team PWP.
PURE WATER INSTALLATION
Customer Service
Quality
Value
We have been with this company in its different guises since 1997 and have been thoroughly satisfied with the service staff are very efficient, arrive at the time they stipulate and carry out the service in an efficient manner and are ready to discuss any problems that might arise.
Customer in Somerset Posted on 07/09/2022 , work completed 02/09/2022
The trader replied (on 16/11/2022)
25 years of wonderful treated water - thankyou for your custom and for choosing us to be your water treatment provider. Five stars means such a lot to us - many thanks.
Fabulous water and great savings.
Customer Service
Quality
Value
Since the day I got my system I have enjoyed great quality water, and have made significant savings, so much so that I've recommended the system to several friends.
Customer in Oxfordshire Posted on 04/09/2022 , work completed 28/12/2016
The trader replied (on 06/09/2022)
A super review, thankyou for telling your friends about us too. We are really happy that your are.
Annual review and check, plus a repair.
Customer Service
Quality
Value
Our kit was installed some 13 years ago, and with caring servicing each year continues to perform well. Ian checked it yesterday and all is good. He repaired the box very efficiently. The kit supplied is great and has helped us a lot over the last few years. I would recommend this system to everyone.
Mike in Bath Posted on 02/09/2022 , work completed 01/09/2022
The trader replied (on 06/09/2022)
***** 13 years of wonderful treated water and custom ***** Thankyou so much for such a fab review - it makes our hard work worthwhile!
Great product, quick turnaround but pushy sales
Customer Service
Quality
Value
I would definitely recommend the products that The Pure Water People install. We had the Rainsoft TC-M4 with the CRV installed and the Ultrefiner II. Our water tastes like bottled water, cleaning is significantly easier, our skin is softer and just generally all the benefits are very clearly there. Kevin was our installer and he did a fantastic job, very efficient and kept us in the loop throughout whilst ensuring the job was done to our satisfaction. Two things I would mention is that the system is costly, £3750 for ours. The demonstration was really good but the sales person doing it was very pushy in trying to commit us to a sale. Understand it is his job, but it’s not very pleasant to experience - so if you don’t like that, bare it in mind. Regardless, we are very happy with the system and thank The Pure Water People for an overall great experience.
Customer in South Gloucestershire Posted on 31/08/2022 , work completed 26/08/2022
The trader replied (on 06/09/2022)
We are super pleased that you are enjoying all of the benefits that treated water at home promises! The drinking water really does taste marvellous! The whole house water treatment products that we supply to you are World class, premium quality systems, on average a customer has one of our systems in their home for around TWENTY YEARS! So whilst your investment in PWP and our products is not a cheap one, it is one that will continue to deliver exceptional quality water for many, many years to come, wrapping a ring of protection around your health and home. It will provide you with savings on not only energy, but longevity of appliances, cleaning products, bottled water..... the list goes on..... I am going to get in touch with you regarding your comments re the sales process, this is surprising we have never received a comment like this in over 1300 reviews. I am however very glad that this did not hinder your decision to choose us to be your water treatment provider. Here's to years of wonderful water and savings. Many thanks.
water softener service
Customer Service
Quality
Value
The work was done efficiently, Lewis (service engineer) was very polite and efficient in his work and took great care and attention in completing his work. he was also very friendly he took the time to explain any issues that we have had and offered possible solutions.
Customer in Oxfordshire Posted on 27/08/2022 , work completed 25/08/2022
The trader replied (on 06/09/2022)
***** Five fantastical stars for team PWP***** thankyou for your lovely review it means a lot to us!
Exceptional Customer Service from Lewis
Customer Service
Quality
Value
Lewis was very knowledgeable and friendly and also extremely thorough, checking everything, from our water pressure in all taps throughout the house. The CRV was replaced (5-year replacement) and the drinking water filters changed. Lewis explained everything as he went along, and answered all our questions. Since having the Pure Water Whole House System Installed, Jane and I have been very impressed with no limescale at all, beautifully soft water in the shower and grade "A" drinking water, I highly recommend the whole house and drinking water to all UK households.
Customer in Greater London Posted on 26/08/2022 , work completed 26/08/2022
The trader replied (on 06/09/2022)
We love a great review here at PWP HQ and is a fab one Five stars all around! We are so pleased that you love your system, your drinking water and us! ***** ***** ***** ***** *****
Great Service
Customer Service
Quality
Value
Annual service of the Aquatech Water system I have installed. Mike came as he has done for ten years. Turned up on time and carried out the service professionally.
Which? Trusted Traders Consumer Posted on 25/08/2022 , work completed 01/02/2022
The trader replied (on 06/09/2022)
A smashing review, five stars, and a lovely comment for the marvellous Mike, many thanks.
Great and efficient
Customer Service
Quality
Value
Mike arrived in the time slot. Explained exactly what was being done and that was what I expected. Clean efficient and completed in good time.
Customer in South Gloucestershire Posted on 24/08/2022 , work completed 24/08/2022
The trader replied (on 06/09/2022)
***** We love a five star review here at team PWP***** Many thanks for your support!