The Pure Water People

The Pure Water People are always a pleasure to deal with. Lewis came to service our filter this year. He is professional, friendly and took the time to give very helpful information to make sure the filter is working for us in the best way possible to suit our needs.

The quality of the domestic equipment is excellent; twelve years down the line with no problems. Servicing has always been straightforward and well executed (even easier with the latest models which allow more self-servicing and therefore cheaper). Staff have always been extremely well informed, tidy, well organised and punctual. In this regard, a particular thumbs-up to Mike.

Lewis arrived to change drinking water filter. I had not thought to replace salt since my husband’s death and it was empty. Lewis explained why this meant he could not do the usual tests but he filled up the salt for me (Very heavy bags kept in garage) even taking the empty bags away for me. He showed me all the components of the system and how I could isolate it if I wanted to use a lot of water on the garden. When I told him that we had given up on using the drinking water tap because it was so slow he suggested a number of ways I could help with this. I now feel equipped to use the system, even buying 10kg bags of salt which are light enough for me to handle. I don’t think Lewis could have done anything more and I felt positive about the whole system when he left. He was polite, extremely helpful, and clearly knows fully about the system. He was professional and pleasant in equal measures.

Mike's arrival was as agreed despite bad weather. Pleasant and friendly nature and gave some useful information re changes to product since our was installed over 15 years ago. The service once again completed and the water softener system still performing well. Very satisfied with the product and worth the cost.

I inherited a Pure Water system and was unfamiliar with its operation, so I contacted the company for clarification. I’d like to thank Mary for her thorough explanation. Since the system had not been reviewed nor had its filters changed since 2018, an appointment was scheduled. Kevin arrived and provided a detailed walkthrough, which has given me a much clearer understanding of the system. He even helped me as I was struggling to fit in a blind after painting. Thank you, Kevin!

Lee installed a water system in our house and his service was excellent. He did a neat job, explained what he was doing, how the system worked, and talked me through how to use it and maintain it in a clear and understandable way. The system is excellent and has made a difference immediately. Very impressed.

The annual service of our water softener was scheduled for this Saturday afternoon and, despite the presence of Storm Darragh, Kevin arrived on time and proceeded to work (mainly) outdoors in atrocious conditions. The service was completed quickly and without fuss. I thoroughly recommend the Pure Water People and their attention.

It was time for the big filter change in our water filtering and softening system: we needed a man for the job; a good man; Lewis was that man. Tall and dark-haired, he filled the doorway, and he fitted the bill- he also fitted all the filters. He was fast, efficient and friendly, and thorough, very thorough. "Would you fix our wobbling tap?" I asked, tentatively. "No problem" he replied, and he got to work."We fitted that 17 years ago" he said. No wonder it wobbled: there'd been a lot of water under that bridge. "Well, that's all done for you" he said, as he gave us the bill. I was happy to pay; it was a job well done. Another case closed for Lewis and The Pure Water People; out on our streets, cleaning our water, tap by tap. THE END (For now...)

The system was installed at my home, I am extremely satisfied with the system and the installation was amazing. The installation guy Kevin was very skilful. Did the job with high precision and cleaned. I just wanted to put one thing, while the sale mentioned I will get app-based notification for the salt level check I did not receive any communication related to this or how to configure the system in the app.

We had our water purification system installed about twelve years ago and have had it serviced yearly. This year the service was completed by Lewis who arrived on the date and time as arranged by the Pure water people. He carried out the service very thoroughly, explaining the wiring and the reason for his having to redo a connection. All was carried out competently, reassuringly and most politely. Thank you Lewis and The Pure Water People