The Pure Water People

Lewis did a thoroughly good job on my water treatment system. He was polite and very respectful of my property as he had to go all over the house to check taps and toilets. He explained in detail what he was doing and why. He also went through his report with me and left everything neat and tidy. Good work. I would recommend this company to anyone thinking of installing a water softener.

Our engineer 'Mike', arrived on time, and explained his proposed work plan in layman's terms. After fully checking the system and listening to our concerns, he found the water holding canister to be faulty. In line with Pure Waters Office pricing and potential courses of action for the reported fault, he replaced the faulty item with new from his van stock. Mike drained the system, allowed to refill before testing and advising of follow up course of action to be completed by us later that evening. Our softener has now been fully restored to its original working condition and worked problem free since. Mike fully versed us as to our current unit, its longevity and replacements options on the market when it becomes necessary. He is an excellent ambassador for the Company with fine customer facing skills. A job well done, thank you.

Mike came to service our water filter system. He had installed it 5 years ago, and it was great to see him again. He did a very thorough job, highly competent and professional, and he is a really nice guy. 10/10 for Mike!

Routine service was carried out efficiently and thoroughly by a pleasant, polite and knowledgeable engineer.

The appointment for the annual service was made by Jasmine and Kelly in the office and the Engineer Lewis arrived on time on the day. Lewis is very thorough and checked the working of the softener, the quality of the water and the pressure at a number of outlet points throughout the house. Also checking the effect using several machines at once had on the water pressure from the softener. Lewis replaced all the filters in the softener and took away the used ones. He produced a full written report to add to my file. I have had water softeners from the Pure Water People for almost 15 years and fully recommend the Company, the product, and their employees to any prospective clients.

We just had the annual service carried out on our system. Fantastic as always. Lewis arrived on time, worked very efficiently, explaining what he was doing throughout. Great communication from the team from start to finish. Highly recommended.

I have had my water filtration system for about 20 years now. It requires an annual service, one in depth bi-annually. The pure water people always remind me when my service is due and arrange the service to suit my timings as well as when the engineer is in my area. They have very loyal staff and I have dealt with the same office representative the whole time I have been with them which is nice as it enables a friendly relationship to develop. My local engineer Chris has attended at least the past two years and he is friendly but also professional and informative.

Had a great experience with The Pure Water People. AJ came to install our water softener and did an excellent job. He was friendly, professional, and took the time to explain how everything works. The installation was smooth and tidy, and the difference in our water was noticeable straight away. Would definitely recommend both the company and AJ!