Endorsed by Which?

The Pure Water People

4.8

1839 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1839 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
I’m absolutely over the moon with my new Pure Water System!
Customer Service
Quality
Value
Having moved from my home that had this company’s pure water system fitted over 25years ago and wanting the same fitted in my new home and having had another company (because couldn’t initially find this company again as they’d changed their name) say it was impossible to fit this kind of system in my Victorian home, I was initially told by the Pure Water People water that they most likely could find a way to fit one for me. They sent Mike round to look at my complicated job and he found a way! He and Kevin came and the job was finished within a day and a half (the estimated time) and I am sooo pleased with their work. It’s an excellent job and I’m already cleaning and wiping everything down just with this softened water - I’d forgotten how easy it makes cleaning as I was focussing more on the health benefits of my skin, hair and drinking water! Another bonus is my new water system is not taking up any kitchen cupboard space and it’s easy to access outside in it’s insulated box and to monitor with the app which tells me if I am low on salt and I see everything about its functioning on there! Cutting in to my laminate flooring to access the wall to still outside was a small and very neat job and whilst it’s where it can’t be noticed, even if you could see it, unless you know it’s there and point it out, you wouldn’t know! The job was done in a timely and efficient way with very little mess.
Which? Trusted Traders Consumer Posted on 05/03/2026 , work completed 27/02/2026
The trader replied (on 15/07/2026)
such a detailed review and a fabulous one too, a relationship spanning twenty five years with a customer is one that is cherished - you are as good as family to us! we are happy to help and good luck in your new home! Here's to twenty five years more!
AJ fitting pure water system
AJ arrived on time as arranged, did an excellent job, making some changes to the position of the product as I requested. He was very polite, worked efficiently and fully tidied up himself.
Customer in Posted on 25/02/2026 (Reviewer did not use service)
The trader replied (on 16/07/2026)
five stars and great feedback for AJ thanks so much!
Very smooth installation
Customer Service
Quality
Value
I replaced a system that I had had for 23 years. Everything went very smoothly and the place left clean and tidy. I have waited a while before reviewing the actual product because I have become very used to soft water. I can confidently say that the water is now softer than ever. I have a clear glass kettle which hasn’t been descaled for 6 weeks and there’s not a hint of limescale to be found. This is one of the best purchases I have made.
Customer in South Gloucestershire Posted on 23/02/2026 , work completed 16/01/2026
The trader replied (on 16/07/2026)
23 years of custom really does mean a lot to us and your repeat custom means even more..... thankyou so much for choosing us once again! Enjoy your new system!
Very satisfied
Had a new water filter installed. The whole experience was hassle free from start to finish. Mike who carried out the installation was polite and friendly and did a great job. Will definitely use again.
Customer in South Gloucestershire Posted on 20/02/2026 (Reviewer did not use service)
The trader replied (on 16/07/2026)
we appreciate you taking the time to review us. Many thanks,
Water Softener Install
Excellent service, softener installed on allocated date, engineer extremely efficient and tidy. System working well we are now benefiting from nice clean tops.
Customer in North Somerset Posted on 15/02/2026 (Reviewer did not use service)
The trader replied (on 16/07/2026)
we aim to please - thanks for choosing us to treat your water at home.
Water treatment system
Customer Service
Quality
Value
Fitted both whole house water treatment system and a drinking water filter system. Arrived as arranged very professional fitter fully explained system. Left site neat and tidy
Customer in North Somerset Posted on 13/02/2026 , work completed 13/02/2026
The trader replied (on 16/07/2026)
five stars ***** and huge appreciation many thanks.
Thank you Mike
Customer Service
Quality
Value
We had our annual service and Mike the original installer of the system 4 years ago came down it this time. He had some specific issues to be looked into and Mike did a thorough job, taking time to provide a full explanation of his working process. He was polite, tidy and left us feeling confident that he had done a good job.
Customer in Dorset Posted on 13/02/2026 , work completed 12/02/2026
The trader replied (on 16/07/2026)
thanks for your kind words - we are very lucky to have Mike!
Installation of water softener and filters
AJ - did an excellent job today with great professionalism and care. I would mainly recommend installation process and yet to see the results over the next coming days and years.
Customer in Cambridgeshire Posted on 12/02/2026 (Reviewer did not use service)
The trader replied (on 16/07/2026)
we look forward to your feedback - enjoy your new water at home.
Excellent Work.
Customer Service
Quality
Value
Mark is always - Clean - Tidy - Efficient. 10/10. Very pleasant to answer any of my questions. Mark has been the engineer for our equipment most of the time since it was originally fitted by him in 2007. We are very pleased to have him look after our equipment.
Customer in Gloucestershire Posted on 30/01/2026 , work completed 28/01/2026
The trader replied (on 16/07/2026)
I will pass your kind words onto our engineer Mark - many thanks.
Reliable Service Over 20 years
Customer Service
Quality
Value
My water system was installed by Mike in 2005 and has been annually serviced by him. Booking is easy and accommodating. Communication is clear. Quoting always given. No hidden costs. No catcehs. Reliable, friendly and competent plumber and just a lovely person. Highly recommend this service. And the clean water is just THE BEST!!! Best investment in our health that we ever made. Twenty one years and counting!
Customer in Bristol City Posted on 23/01/2026 , work completed 21/01/2026