Endorsed by Which?

The Pure Water People

4.8

1749 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
1749 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Pure Water People excellence
Customer Service
Quality
Value
We have been using PWP now for three years and find the service, knowledge, product, communication and reliability of premium quality. Lewis our engineer was very thorough with his work, engaged with us on all aspects of the job at hand. A pleasure to deal with and great product that delivers what they say it should do with minimum fuss. Reliable company that needs a pat on the back for a premium product that has an impeccable reputation.
Customer in Somerset Posted on 31/10/2022 , work completed 31/10/2022
The trader replied (on 16/11/2022)
Huge appreciation for your wonderful words - we really do work hard to offer exceptional service and as quoted premium quality products. We really love a detailed review and we gladly take your pat on the back! Thanks and take care.
Annual service
Customer Service
Quality
Value
1.the date selected was agreed several weeks in advance and the price confirmed . 2.Mike had been before and was on time and he completed the service speedily replacing a few items. 3. The system works very well
Customer in Greater London Posted on 28/10/2022 , work completed 25/10/2022
The trader replied (on 16/11/2022)
A lovely review - we are pleased that you are happy with your water treatment system!
Good job done
Customer Service
Quality
Value
Had my annual service done by engineer Kevin very informative about what had to be done & adjustments that were needed no complaints
Customer in Berkshire Posted on 27/10/2022 , work completed 27/10/2022
The trader replied (on 16/11/2022)
we are super happy that you are - water treatment is truly wonderful, thanks for leaving us five stars *****
Water filter
Customer Service
Quality
Value
Good work, found out the issue, had the spare part, fitted it. The purity of the water was better than it was before. Very quick work.
Which? Trusted Traders Consumer Posted on 27/10/2022 , work completed 25/10/2022
The trader replied (on 16/11/2022)
***** five stars mean such a lot to us here at team PWP - thankyou very much. We could not ask for better.*****
Excellent service
Customer Service
Quality
Value
I wish to praise the speed and efficiency of the team. Kevin was exceptional.
Which? Trusted Traders Consumer Posted on 27/10/2022 , work completed 25/10/2022
The trader replied (on 16/11/2022)
Kevin is a thoroughly great chap! Thanks for your kind words.
The Pure Water People
Customer Service
Quality
Value
Kevin was helpful and did an excellent job.
Which? Trusted Traders Consumer Posted on 27/10/2022 , work completed 20/10/2022
The trader replied (on 16/11/2022)
short and sweet and five fabulous stars - huge appreciation.
Service of water softening system
Customer Service
Quality
Value
Lewis arrived at the time agreed. Carried out the service effectively. Found an issue that I was unaware of. Gave useful advice. Left everything neat and tidy.
Customer in Oxfordshire Posted on 21/10/2022 , work completed 21/10/2022
The trader replied (on 16/11/2022)
Lewis is a great engineer and a very thoughtful one - customer experience and value for money is super important to us all in these times. Thanks for your review.
The best engineer I had in years
Customer Service
Quality
Value
I had problem with our system for few years and no one could fix it this time Kevin came on friday and he fixed it
Which? Trusted Traders Consumer Posted on 20/10/2022 , work completed 14/10/2022
The trader replied (on 16/11/2022)
we do love a ***** five star review here at team PWP - thanks so much!
Annual Service
Customer Service
Quality
Value
Lewes checked all of our system and did a water test. He also renewed the filters and completed in good time. We are very pleased with the service and upgrades available.
Customer in Wiltshire Posted on 14/10/2022 , work completed 13/10/2022
The trader replied (on 16/11/2022)
Thankyou for taking the time to review us and for your kind words.
Annual Service Completed
Customer Service
Quality
Value
Have had this water purification system for must be 15 years now. It has never let me down and has been serviced annually in that time. If I ever forget to top up the salt (note. In this system the salt does not end up in the water in the house. You can drink from every tap! The salt is used to clean the filtering system.) I soon notice the kettle scaling up (I live in a very hard water area) but a few days after topping up the salt the kettle clears and is all shiny again. Kevin who serviced the system this year was polite, efficient, clean and tidy as all their engineers are. I plan to live house in the next couple of years and will without any doubt be taking the whole system with me as it has performed outstandingly.
Customer in Berkshire Posted on 13/10/2022 , work completed 03/10/2022
The trader replied (on 16/11/2022)
Our water treatment systems really are outstanding - they are magnificent at treating water to the most wonderful degrees. We love your review - and we super happy that you love your system!