The Pure Water People

We live in a Victorian house in a hard water area. The mains water feed to the house is the original lead pipe. Looking for a water purifying and softening system The Pure Water People's name cropped up the most and with the best reviews, and so I contacted them via email. I received a quick telephone response with an explanation of what they can offer. They were able to schedule a survey visit to our house within days. Just four days later the water purifying and softening unit was fitted with zero fuss. The engineer was able to cleverly hide the drinking water section thus avoiding us losing kitchen cupboard space. Everything was explained in full. Two months later the benefits are obvious. Truly pure water which seems more pleasant to drink. I feel reassured that I'm not ingesting heavy metals, micro plastics, oestrogen etc. The kettle and glass shower doors are noticeably scale free and we are using way less washing powder and dishwasher soap ( a financial saving and win for the environment). This system is not cheap but should last 25 years with minimal servicing. Plus I'm confident I can speak directly to someone should I have any questions or issues. I can highly recommend them as a company to deal with.

Lewes checked the whole system thoroughly as well as testing the water quality, checking the water pressure and replacing the filters. He explained what he was doing and why as he went along. We have been delighted with the water softener as we have battled with limescale for years but we are now completely scale free. The kettle is still like new. Lewes was able to answer all my questions and was very knowledgeable. The charge was as per the pre-agreed price for the service and all the work was completed in about an hour. I am very pleased both with the system and the service provided by this excellent company.

From initial contact The Pure Water Company kept their arrangements on time. The work was carried out by a very competent plumber who kept us informed of what was happening throughout the whole installation. We now have a much better performing water softener system that now keeps our plumbing free from limescale and provides softened water for the whole house plus very drinkable water straight from the tap. Excellent company to deal with.

Lewes arrived in a timely fashion and outlined the work he was to carry out and enquired if there was any other issues. I pointed out that the drinking water function had failed which he stated could be dealt with and included with the service. We agreed the additional cost and he preceeded with the work. All issues were rectified and serviced, the job being completed in around an hour. All was left in a clean and tidy fashion and the bill duly paid.

Lewis did an excellent first class job completing our annual service, was frienddly and very helpful

We have had our Pure Water filtration system for over 10 years. We live in an area where the water is very hard. The system works well and the water is much softer. We like the fact that the water feels softer when washing and that the kettle, bath, sinks and taps are completely free of scale. We also think that the water tastes better. We are pleased with the service we get from The Pure Water People, they are always pleasant and helpful. They ring each year to arrange our annual service and give a description of the level of service required and also the full cost. We have had Lewis the same engineer to do our service for the past few years. He is always pleasant and friendly. It is nice to get a person you know.

We have been with this trader (under various names) for many years and it has always been very reliable and efficient in servicing our water softener system. In spite of travelling from Bristol, the engineer is always on time and is very helpful and efficient. We have recommended the company to others.

Our water-softening system developed a leak (after 14 years!) so I had to by-pass the system. We immediately noticed the deterioration in our water quality which we had clearly come to take for granted over the past years. This was quite an 'eye-opener' and made us appreciate what a splendid and efficient system we had enjoyed faultlessly for so long. Mike duly arrived and rectified the fault immediately (a joint had parted) as well as undertaking his usual thorough service. He complied with the Trusted Traders Code of Conduct fully in every respect, is, in my opinion, an exemplary employee, and, as always, was courteous, informative, efficient and a pleasure to have on site. Well done, Mike; well done Pure Water!