The Pure Water People

Lewis was our service engineer. Arrived on time was extremely thorough, checking everything, in the softener system and our water pressure in all taps through the house. We had to have the CRV replaced (5 year replacement) as well as the normal canisters changed. Lewis explained everything as he went along, answered all our questions, and we asked a lot! He was polite, tidied up after himself and re checked pipes at the end. Cost was as agreed with the head office . Since having the system put in 5 years ago, we have been very impressed with the speedy response from Bristol when we have phoned with a question or concern. Having the system has meant that we have no lime scale at all, the water is just wonderful to drink, we refer to the water as ‘superior water’ .

Mike had telephoned when close to home and was actually early. He was very polite and friendly and explained all about the installation. He had to be left on his own while we went out, but I was not in the least concerned. When we returned at 1:pm there wasn't much left to do and I was impressed with his work ethics and his tidiness in clearing up any mess made by drilling, etc. Once completed, the system was fully explained, including the important salt tank checks and topping up. We had already been impressed by the Pure Water demonstration, but now, 5 months after installation, the effects are fantastic. Simple things like no teapot staining, no limescale build-up in the kettle, no staining on the sink drainer, a clean shower screen, only a small amount of shower gel/shampoo/washing up liquid needed to produce loads of suds and bubbles, loads of shaving soap suds from a small amount of water on the brush and cleaner tasting drinking water. I think the most noticeable features are the change to the condition of my hair and skin. My skin feels softer and smooth and my hair condition is so much better. I don't know what prompted me to go ahead with the Pure Water installation, but we are so glad that I did. Many thanks.

Kevin was friendly and efficient in performing the annual service on my softener system. The listened to my comments and adjusted the system accordingly. He took the time to explain what the changes would do and even tidied the under sink pipe work. From the booking of the appointment to job completion, everyone was very helpful and a pleasure to deal with.

I can confirm that Kevin visited this morning - and completed the annual service very satisfactorily. He also described the (very good) state of the water / and was also able to fix an issue with the mixer tap (ie. cold water not running efficiently).

Excellent. The service engineer (Kevin) was friendly and professional, unfazed by the hot weather and having spent several hours on the M25 travelling from Bristol. The service was completed successfully in about half an hour and the system back in full function an hour later. So all-in-all excellence all round.