The Pure Water People

Lewis was very knowledgeable and friendly and also extremely thorough, checking everything, from our water pressure in all taps throughout the house. The CRV was replaced (5-year replacement) and the drinking water filters changed. Lewis explained everything as he went along, and answered all our questions. Since having the Pure Water Whole House System Installed, Jane and I have been very impressed with no limescale at all, beautifully soft water in the shower and grade "A" drinking water, I highly recommend the whole house and drinking water to all UK households.

Mike arrived in the time slot. Explained exactly what was being done and that was what I expected. Clean efficient and completed in good time.

Kevin arrived on time and did the annual service very cleanly and efficiently. He even fitted longer pipes on the under sink units to enable easier future servicing. All left clean and tidy.

Arrived on time, completed the work quickly and efficiently and it was all done in a little over 30 minutes. System is working great again and I'm very happy with the process of booking and having the service completed.

This was an annual routine service of our water softener and filter system. The technician (named Lewis) was on time and completed a very thorough review of our system and provided additional advice on other related topics, which was very useful and appreciated. The system continues to provide excellent soft water, reducing the need for as much soap powder etc. and reducing the build up of lime scale. The drinking water filter provides excellent quality water and we are often complimented on the taste, particularly in tea. Price for the service seems to have been increased significantly since last year though. No hesitation in recommending the company, their products and the technician. Well done.

After seventeen years some components are getting toward their sell by date. As the system will be disconnected soon to facilitate a house extension, Lewes explained in detail the options most suitable for the situation and we decided on the most effective course of action. Just the kind of excellent service I have come to expect over the years. Cannot fault the dedication. Over the seventeen years I reckon we have saved the system cost in not buying so much soap, washing powder, cleaning products and plumbing bills. Everything feels cleaner after washing, me included. Can’t be without it.

Lewis was our service engineer. Arrived on time was extremely thorough, checking everything, in the softener system and our water pressure in all taps through the house. We had to have the CRV replaced (5 year replacement) as well as the normal canisters changed. Lewis explained everything as he went along, answered all our questions, and we asked a lot! He was polite, tidied up after himself and re checked pipes at the end. Cost was as agreed with the head office . Since having the system put in 5 years ago, we have been very impressed with the speedy response from Bristol when we have phoned with a question or concern. Having the system has meant that we have no lime scale at all, the water is just wonderful to drink, we refer to the water as ‘superior water’ .