Endorsed by Which?

The Pure Water People

4.8

1749 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1749 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Well worth it.
Customer Service
Quality
Value
Mike had telephoned when close to home and was actually early. He was very polite and friendly and explained all about the installation. He had to be left on his own while we went out, but I was not in the least concerned. When we returned at 1:pm there wasn't much left to do and I was impressed with his work ethics and his tidiness in clearing up any mess made by drilling, etc. Once completed, the system was fully explained, including the important salt tank checks and topping up. We had already been impressed by the Pure Water demonstration, but now, 5 months after installation, the effects are fantastic. Simple things like no teapot staining, no limescale build-up in the kettle, no staining on the sink drainer, a clean shower screen, only a small amount of shower gel/shampoo/washing up liquid needed to produce loads of suds and bubbles, loads of shaving soap suds from a small amount of water on the brush and cleaner tasting drinking water. I think the most noticeable features are the change to the condition of my hair and skin. My skin feels softer and smooth and my hair condition is so much better. I don't know what prompted me to go ahead with the Pure Water installation, but we are so glad that I did. Many thanks.
Customer in Swindon Posted on 15/08/2022 , work completed 03/03/2022
The trader replied (on 06/09/2022)
You need to come and work for our PR team! What a comprehensive review of your system and all of its wonderful benefits, we really do appreciate such fantastic comments! Many, many thanks.
Professional and efficient service
Customer Service
Quality
Value
Kevin was friendly and efficient in performing the annual service on my softener system. The listened to my comments and adjusted the system accordingly. He took the time to explain what the changes would do and even tidied the under sink pipe work. From the booking of the appointment to job completion, everyone was very helpful and a pleasure to deal with.
Charlie in Berkshire Posted on 12/08/2022 , work completed 12/08/2022
The trader replied (on 06/09/2022)
A solid review - we appreciate you taking the time to comment - thanks so much.
Pure water installation - annual service
Customer Service
Quality
Value
I can confirm that Kevin visited this morning - and completed the annual service very satisfactorily. He also described the (very good) state of the water / and was also able to fix an issue with the mixer tap (ie. cold water not running efficiently).
Customer in Oxfordshire Posted on 12/08/2022 , work completed 12/08/2022
The trader replied (on 06/09/2022)
Thanks for the review, it's great hear your water is good and delivering as promised.
Annual Service
Customer Service
Quality
Value
Kevin was very clean, knew his job and did a very good job. Knew what he was doing.
Which? Trusted Traders Consumer Posted on 11/08/2022 , work completed 05/08/2022
The trader replied (on 06/09/2022)
Kevin is a talented chap - thanks for your five star review. We aim to please and deliver on our promises.
Annual Service
Customer Service
Quality
Value
I have always had excellent services from them, they have always been reliable and very polite and know what they are dong.
Which? Trusted Traders Consumer Posted on 11/08/2022 , work completed 29/07/2022
The trader replied (on 06/09/2022)
Thanks for five lovely stars. We really do work hard to provide a great service to all of our customers.
Very pleased
Customer Service
Quality
Value
Kevin came to test my water and fix an issue. I am very happy he identifed the problem and it could have caused issues down the line and I am over the moon with the service. Would reccommend.
Which? Trusted Traders Consumer Posted on 11/08/2022 , work completed 04/08/2022
The trader replied (on 06/09/2022)
Such a smashing review. Thankyou so much. Team PWP are over the moon that you are too.
Annual water treatment service
Customer Service
Quality
Value
Excellent. The service engineer (Kevin) was friendly and professional, unfazed by the hot weather and having spent several hours on the M25 travelling from Bristol. The service was completed successfully in about half an hour and the system back in full function an hour later. So all-in-all excellence all round.
Customer in Central Bedfordshire Posted on 10/08/2022 , work completed 10/08/2022
The trader replied (on 06/09/2022)
A solid review of our products and services - many thanks!
Super friendly, helpful and trustworthy
Customer Service
Quality
Value
Cannot rate this company highly enough. It is by far the best decision we made to install our purification system, It has made such a difference to our lives. Kelly is always there for advice and is incredibly knowledgeable and helpful. I’ve always been impressed by their team and anyone who has come to service the system and recently Kevin came to disconnect us as we are moving and taking it with us(!) Kevin was really helpful and on time, and has given us great advice. Thanks to everyone and I am already looking forward to having our water system set up in our new home (who knew I would miss our lovely pure water as much as we do!)
Customer in Surrey Posted on 09/08/2022 , work completed 26/07/2022
The trader replied (on 06/09/2022)
I love this review. We are so, so happy that your equipment has made such a huge difference to your lives. We are chuffed to bits that you are happy with us and your whole house purification system. Happy new home.
Unquestionable knowledge and experience!
Customer Service
Quality
Value
Kevin checked our water softener unit after we were experiencing an unidentified noise when using water through the house. He was thorough in his investigation. and was able to accurately advise on what was needed to be done. He gave me absolute confidence in his analysis with his explanation and his previous experience of a similar situation. We now have no noise and a fully functioning water unit- highly recommend Kevin!
Customer in Berkshire Posted on 07/08/2022 , work completed 28/07/2022
The trader replied (on 06/09/2022)
A thorough review - thanks for you time and kind words.
Annual Service
Customer Service
Quality
Value
Very good company. Explained the process and reason for the filter to be changed. Would recommend Kevin.
Which? Trusted Traders Consumer Posted on 04/08/2022 , work completed 02/08/2022