The Pure Water People

We have had our water purifier system now for around four years and in that time we have not had to descale our kettle or iron and reduced our electricity bill. Initially both kettle and iron had scale in them but within a couple of months, of installation, all the scale had reduced to nothing and, presumably as I haven't stripped them down, so had the scale in the washing machine and dish washer. The water heats up quicker, using much less electricity and so reducing our bill. Tea and coffee taste better, visitors usually comment on this, and we actually get soap suds when bathing and washing. The system is serviced each year, the company contacting us to arrange a visit and Lewis, our maintenance man, arrives on time, changes out the filters and carries out any adjustments quickly and efficiently. If we have any questions he always answers them in normal speak, i.e. not technical gobbledygook which we wouldn't understand. All in all The Pure Water People give an excellent service.

In 2016 we invested in a water purification system mainly because I had excessively dry skin and the GP suggested a water softener. My skin is now smooth and we consider the system a good purchase. It also includes a drinking water tap and ours needed to be replaced. Lewis from The Pure Water People came on time and was careful to use shoe covers and a mask. He replaced the tap, checked that all connections were secure and everything was left clean and tidy. He did a good job and was rewarded with a cup of coffee plus biscuits.

We had the water softener installed in April 2013 and initially we thought is quite expensive but it has proved to be wonderful. All the water in the house is soft and we have no calcium lime scale anywhere and we are in a very hard water part of the country. Used the products that came with the installation and are just beginning to run out after nearly 10 years. The engineer comes when he says he will to do the service and the company ring us to make the appointment in the first place so we don't have to remember to contact them. Kevin came yesterday to do the work for its annual service. He was very polite, friendly and efficient.

I have had my pure water system for about 15 years and I’d never be without it. The benefits of the pure water are endless but the one that is best for me is the lack of chlorine as I am allergic to it. My skin has never been better and that’s due to the water. Washing away from home brings back all the symptoms of the allergy but at home they vanish. The water is gorgeous to drink and visitors always comment on its purity - it’s lovely on its own but also makes superior tea and coffee! Added to this the lack of lime scale means all sinks, showers, heating system and appliances and so on are scale free: everything is easy to clean and lasts much longer without the need for extra products. I’ve hardly had a problem with the system. Once a drinking water pipe froze but that was fixed by a lovely lady at customer services talking me through what to do and then engineers advising how to prevent it happening again. The second time, the water pressure changed in the area so I needed a value fitted, which the engineer did within a day or two so I was back up and running again. Customer service is excellent and they keep me up to date with servicing. The engineers are great too - they do the job with courtesy and a smile. I’d recommend the system and the company to anyone.

Lewes came to do our annual service and was very courteous, answered our questions about whether the system was fully functioning (it appears we weren't using that much water so the system needed calibrating to be closer to our demand) - and tested the system from all 7 of the rooms where taps are present. Great job!