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The Pure Water People

4.8

1681 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
1681 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Water Softener Equipment - performance & servicing
Customer Service
Quality
Value
The company supply & maintain water softening, filtering and purification systems for homes. I decided to have the unit installed several years ago because the local water supply is hard at 300ppm & my family were experiencing dry, flaking & sensitive skin due to washing and showering in the hard water. The unit supplies softened water at less than 40ppm & helped to resolve the sensitive skin issue. It also reduces scale forming in the kettle, on the shower head, cubicle screen and boiler. The unit also filters drinking water improving the taste of any drinks, tea coffee, squash and food etc made with it. When the maintenance team call to arrange a service they give a quote for the annual service. The engineers who call to service the unit are polite and helpful.
Customer in Buckinghamshire Posted on 21/02/2022 , work completed 17/02/2022
The trader replied (on 02/03/2022)
Wow! what a detailed and glowing review of our products and services. Huge thanks we really do appreciate it, reviews like yours really support our business with future custom. Thank you so much.
So pleased with my soft, pure water from the Pure Water People
Customer Service
Quality
Value
A month after having had my water purification system installed, I am so pleased with result. Scale has been banished from my sinks, kettle, bath and showers. Even my families skin has benefited. The water tastes good too and I'm prefer just drinking water now instead of adding cordial. Even the cat prefers it! Mike did a super job installing. He carefully designed the installation to take all my needs into account. Even the foam lagging of the pipes was meticulously done. The only downside of the work is that I've now become a clean freak as it's now so easy to do without all the chemical products. (See! I've cottoned on to you Brits use of sarcasm too :-) ).
Customer in Oxfordshire Posted on 20/02/2022 , work completed 27/01/2022
The trader replied (on 02/03/2022)
We take delivering on our promises very seriously here at team PWP, we are super happy that you are (even the cat!) Mike is a very talented engineer and he really goes out of his way to ensure that all aspects of your installation are as perfect as your water! Take care and enjoy your water x
Very prompt service
Customer Service
Quality
Value
the job was brilliant thank you very much to the pure water people the engineer (Kevin) that came down was very polite and professional
Customer in Bristol Posted on 18/02/2022 , work completed (undated)
The trader replied (on 02/03/2022)
Five lovely stars means such a lot to us here at team PWP - many thanks *****
First class product and reliable, efficient service
Customer Service
Quality
Value
I had my system installed by Aquatec and since then have enjoyed their product for the past 9 years. The water quality remains impressive and the fact that the kettle never needs descaling speaks for itself (particularly as this is a very hard water area). We have had no problems with any part of the system in all that time. Engineers conduct an annual service which provides peace of mind and will always give sound adice when asked.
Customer in Wiltshire Posted on 17/02/2022 , work completed 16/02/2022
The trader replied (on 02/03/2022)
We are very confident that you will continue to be impressed with your water in another 9 years too! It means such a lot to us that you love your water, and the service you receive from us here at PWP, Take care and many thanks for your lovely review.
Water Purification System Service
Customer Service
Quality
Value
I have used Pure Water since having my system installed some years back. Pure Water provides an excellent service, arrive on time, are respectful, and even offer payment plans for those who need them. Whenever I have needed to call for help to reset the system or even be reminded which type of salt I use (!) the admin and technical team members are always very pleasant I would not hesitate to recommend Pure Water to anyone.
Customer in Wiltshire Posted on 16/02/2022 , work completed 16/02/2022
The trader replied (on 02/03/2022)
Such a lovely review, please do recommend us to lots of people, we are happy that you are. Thankyou for your support and custom.
Reliable Water Purification
Customer Service
Quality
Value
We have had the Aquatec Whole-House Water Purification System now for nearly 10 years and so far it has provided everything that the Pure Water People promised. Each year the annual service has been organised well in advance, carried out on time, speedily and at the promised price. Each engineer has given helpful advice on how to get the best from the system. Looking back on the last ten years we are glad that we made the right choice of equipment and the right people to maintain it.
Customer in Hertfordshire Posted on 15/02/2022 , work completed 15/02/2022
The trader replied (on 02/03/2022)
Thanks for your review, we are glad that you chose us to be your system provider, and that we delivered on the promises that we made all of those years ago, it really is important to us that you love all aspects of your pure water system and that you are enjoying the benefits after 10 years! Here's to 10 more - many thanks.
Professional Friendly Service
Customer Service
Quality
Value
The engineer Kevin visited today as our display system electric panel had stopped working. Kevin identified the problem straightaway, a mouse had chewed through the wire. Kevin fixed the wire and inserted a non-mouse chewing covering, made a new hole and cleaned up afterwards and got it running again. Kevin was so friendly and professional. The difference we noticed without our water filter working was having to use more products, eg, washing, shampoo, Floor cleaning. Our skin was dry. All the tea mugs started having rim stains and floaty stuff on top of the tea and tasted disgusting. I think we have become water snobs. We’ve had our pure water filter for years and take it for granted, it’s not until it stopped working we realised how much we appreciate it.
Customer in Northamptonshire Posted on 15/02/2022 , work completed 15/02/2022
The trader replied (on 02/03/2022)
Your system really does work super hard to remove all of the chemicals and impurities in water and its only when it's gone that we realise how amazing it really is! I am glad that you are back up and running and loving your pure water once again - it really is marvellous stuff treated water! Thanks.
Professional Service
Customer Service
Quality
Value
We have had the annual service, carried out by Lewis, on our water purification system. The work, was, as ever, carried out competently and efficiently and Lewis was sure to establish with us whether we had any particular issues with the system. He also gave us useful pieces of advice on how to get the best use out of the equipment. Most importantly, we are left with excellent quality soft water, providing clear and pleasant drinking water, and completely cutting out limescale.
Customer in North Somerset Posted on 14/02/2022 , work completed 07/02/2022
The trader replied (on 02/03/2022)
It's great to see that you are happy with all aspects of your purification system. It does what it says on the tin and it is equally important to us that we deliver on the promises that we make. Many thanks.
Annual Service
Customer Service
Quality
Value
Excellent work and very helpful.
Customer in Oxfordshire Posted on 14/02/2022 , work completed 14/02/2022
The trader replied (on 02/03/2022)
***** Five fantastical stars***** wonderful *****
Pure Water People annual service
Customer Service
Quality
Value
I have no hesitation in recommending The Pure Water People. We had their purification system installed 10 years ago. Their annual service is excellent; we have never had to call them out at any other time to rectify a problem. Lewis carried out the service today and was efficient, knowledgeable and obliging. The purified water leaves our stainless steel sink easy to wipe clean; saucepans are easier to clean; the kettle does not have any limescale; the toilet bowl doesn’t have a limescale ring and the glass shower door and surrounds dry without needing to be wiped dry and there is no limescale residue.
Customer in Greater London Posted on 13/02/2022 , work completed 10/02/2022
The trader replied (on 02/03/2022)
We love it when our customers wax lyrical about our systems and their wonderful water and the benefits purification gives to your home. Thankyou for such an amazing review and for 10 years of custom! Please do recommend us to lots of people :-)