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The Pure Water People

4.8

1732 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1732 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Annual filter service
Customer Service
Quality
Value
Lewis did an excellent job in our service. He is always efficient and very knowledgeable. We have benefitted hugely from having the water filter from the Pure Water People. It keeps our appliances, shower panels and equipment in great shape as there is no scale. We notice the water quality a lot in washing and cleaning ourselves and clothes. And the reverse osmosis drinking water is the best.
Customer in Oxfordshire Posted on 17/06/2022 , work completed 17/06/2022
The trader replied (on 29/06/2022)
It's great news that you are experiencing all of the benefits that pure water gives you. we really are passionate about customer experience and we really do believe that our pure water is the best! Thanks so much!
Service to water softener
Customer Service
Quality
Value
We have had our water softener for 10 years fitted by the pure water people We have had a regular service each year Engineer Louis always very polite does an excellent job would recommend highly
Customer in Somerset Posted on 16/06/2022 , work completed 16/06/2022
The trader replied (on 29/06/2022)
10 years of wonderful treated water at home - and here's to many many more! Thankyou for such a lovely five star review.
Job well done
Customer Service
Quality
Value
The trader was very efficient knew what he was doing very speedy and pleasant man.
Which? Trusted Traders Consumer Posted on 16/06/2022 , work completed 14/06/2022
The trader replied (on 29/06/2022)
***** ***** ***** five fantastic stars - many thanks
Excellent service
Customer Service
Quality
Value
As agreed, the service engineer Ian called very punctual today to service and change filters on my system. Charming, personable and professional representative of his company. Completed the service quickly leaving no mess having cleared up behind himself. Very friendly. Have no hesitation in recommending the company and its staff.
Raymond in Surrey Posted on 14/06/2022 , work completed 14/06/2022
The trader replied (on 29/06/2022)
Please do recommend us to lots of people and you can not only enjoy your pure water, but you can reap the benefits of our customer referral scheme too!
Great job, very professional and punctual
Customer Service
Quality
Value
Kevin from The Pure Water People, called (as promised) prior to his arrival. Kevin explained exactly what he was going to do to the water system in order to carry out a thorough service. He did a great job, keeping all the areas around him clean and tidy. I am very pleased (once again) with the annual service of our water system.
Customer in Bristol City Posted on 10/06/2022 , work completed 10/06/2022
The trader replied (on 29/06/2022)
We are super happy that you are! Thank you for five lovely stars!
great work
Customer Service
Quality
Value
Mike was very helpful and very skilled - he went out of his way to fit the purifying paraphernalia where we wanted it, and did an excellent job
Amanda in Bristol City Posted on 09/06/2022 , work completed 04/06/2022
The trader replied (on 10/06/2022)
Hi Amanda, thanks for your review and for your custom - here's to many years of wonderful water to come.
They do what they say
Customer Service
Quality
Value
Very pleased with our recent service and check. Kevin has always looked after our system and is excellent. We have never had any issues with the administration or the quality of the work carried out.
Customer in Bath and North East Somerset Posted on 09/06/2022 , work completed 06/06/2022
The trader replied (on 10/06/2022)
Hi - We do love Kev here at team PWP, he is a fantastic water quality engineer, and equally -we love a fabulous five star review. It makes it all worthwhile for us. Many thanks.
Very Efficient
Customer Service
Quality
Value
They were in and out and managed to solve the problem quickly
Which? Trusted Traders Consumer Posted on 09/06/2022 , work completed 31/05/2022
The trader replied (on 10/06/2022)
Thanks for taking the time to review us.
Annual Filter change and water test
Customer Service
Quality
Value
Well impressed with the service, which was carried out swiftly and thoroughly. The service engineer, Lewis, arrived on time and immediately went to work, changing all filters, carrying out water tests, and tweaking the settings in accordance with his findings. He kept us informed of each step and gave us advice on the use of the system, even finding time to reassure our timid rescue dog, who is normally perturbed by strangers, but quickly accepted Lewis. All in all, we were very happy with the visit and the equipment, and would not hesitate to recommend both.
Customer in Buckinghamshire Posted on 06/06/2022 , work completed 06/06/2022
The trader replied (on 10/06/2022)
This is a smashing review - we do pride ourselves in being water quality experts, we always strive to make sure that you are getting the very best out of your investment in us, and your water system. Huge appreciation for for five fantastic stars.
Yearly service
Customer Service
Quality
Value
I have had my water unit serviced every year since purchase and every engineer that has visited has been prompt, professional helpful and informative. It isn`t the first time that Lewis has done my service, something he remembers which is a nice friendly touch. In fact I can only sing the praises of the company in general, right from the first phone call to book the appointment to when Lewis says `See you next year` Very happy customer
Customer in Greater London Posted on 01/06/2022 , work completed 26/05/2022
The trader replied (on 10/06/2022)
We love a very happy customer here at team Pure water. Lewis is a brilliant water engineer, and we value our customers and pride ourselves in fantastic water quality and customer service. So many thanks.