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The Pure Water People

4.8

1673 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
1673 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
A pleasure to deal with!
Customer Service
Quality
Value
I have had the system for 2 years and have never experienced any problems. All contacts with company have been efficient and pleasant. For this service Mike arrived on time and carried out our service efficiently and quickly. He was polite, informative and couldn't ask for any more. Thanks
Customer in Posted on 24/05/2024 , work completed 22/05/2024
The trader replied (on 24/06/2024)
We couldn't ask for a nicer review - thank you!
Water Softener Service
Customer Service
Quality
Value
Our regular annual water softener service was carried out in April 2024. This was very efficiently scheduled in a month or so in advance. An engineer, Mike, who had visited us on previous occasions arrived neatly turned out and with a very friendly demeanor. He carried out the work in exemplary fashion. In fact he even tightened a couple of loose waste pipe joints whilst he noticed whilst working under the sink. Mike undertook his tasks in a cheerful but professional way engaging most pleasantly with us during the visit. I have no hesitation in recommending the services of both Mike and his employers The Pure Water People.
Customer in Oxfordshire Posted on 18/05/2024 , work completed 22/04/2024
A great company from start to finish
Customer Service
Quality
Value
This is the second time I have used The Pure Water Company in Bristol and for the 2nd time, their pre-sales communication and customer service from Kelly was exceptional. The installation engineer Kevin could not have been more helpful, professional, clean and tidy. Going the extra mile to explain the installation as it was taking place and making recommendations of how to cause the minimum disruption. I don't often right reviews but sometimes a company excels and Kevin and this team were amazing. Thank you.
Customer in Berkshire Posted on 16/05/2024 , work completed 16/05/2024
Excellent Service - Highly Recommended
Customer Service
Quality
Value
Choosing Pure Water People for our water softener and drinking water filter installation was one of the best decisions we've made for our home. From start to finish, their service and the quality of their workmanship has been excellent. When it came to the installation, Mike their engineer was professional, efficient and extremely knowledgeable. He arrived promptly, equipped with all the necessary tools and equipment, and got to work with minimal disruption. The installation process itself was carried out with precision and attention to detail, as we had a slightly more complex kitchen tap setup. Once the water softener and drinking water filter were installed, the difference in water quality was immediate. Our once hard water was transformed into soft, silky water and any limescale buildup has been eliminated. As for the drinking water filter, the improvement in taste and purity was immediately noticeable. The water now tastes clean and refreshing, free from any unpleasant odours or aftertaste. We couldn't be happier with our experience with Pure Water People. Their professionalism, expertise, and dedication to quality have earned them our trust as satisfied customers.
Customer in South Gloucestershire Posted on 08/05/2024 , work completed 04/04/2024
Punctual, polite and quick
Customer Service
Quality
Value
Lewis arrived on time and carried out our service efficiently and quickly. He was polite, informative and couldn't ask for any more. Thanks
Customer in Surrey Posted on 08/05/2024 , work completed 08/05/2024
The trader replied (on 15/05/2024)
Thanks for taking the time to review us.
Service
Customer Service
Quality
Value
Lewis arrived on time and undertook the service with great care and professionalism informing us what he was doing at all times. No problems what so ever
Customer in Bath and North East Somerset Posted on 07/05/2024 , work completed 22/04/2024
The trader replied (on 15/05/2024)
Thanks for leaving us a lovely five star review *****
Good job, as we've come to expect from this outfit
Customer Service
Quality
Value
Annual check and maintenance on our water softening/purifying system, carried out just now. As always we're confident that expert and thorough work has been done. Today it was Lewes; he seemed to do everything that could possibly be required, and he was a pleasure to deal with. We trust these people. The whole thing involves significant expense but I don't consider the charges unreasonable and we're glad to receive the benefits we get as customers. The people in the Bristol office are always efficient and courteous. That, too, does make a difference.
Customer in Greater London Posted on 07/05/2024 , work completed 07/05/2024
The trader replied (on 15/05/2024)
Lewis is a super engineer and we are so pleased that you love your water and us! Water is important and maintaining your equipment provides you with the superior water quality that you invested in. Thanks so much and take care.
Water Upgrade
Customer Service
Quality
Value
After 20 years use it was time to replace/upgrade our water treatment system. We contacted The Pure Water People to get the balling rolling, yesterday Mike turned up bright and breezy at the stated time. He was professional and very helpful as he got on with the job until completion. The system in Mike went onto go into detailing the differences and went through the instructions on what we needed to do after he had left, which was clear and helpful. Would I recommend, yes would I ask for Mike...definitely!! Thanks again Team!!
Customer in Oxfordshire Posted on 07/05/2024 , work completed 06/05/2024
The trader replied (on 15/05/2024)
Thankyou for choosing us to treat your water once again at home, after a relationship of over twenty years we are extremely grateful for your support and custom. Mike has been with us over twenty years, as have so many of our team and we are very proud of them all. Many thanks.
Pure water softener installation replacement
Customer Service
Quality
Value
Our water system needed to be replaced having had the old one for 25 years! The service that we have had has always been excellent so we had no hesitation to have a new system installed. Kevin arrived on time. He was polite and very tidy. He explained what the job entailed and suggested best positioning of the new system. We were kept well informed throughout the installation. Our stop tap was very difficult to close and he resolved this problem for us. Thank you
Customer in South Gloucestershire Posted on 01/05/2024 , work completed 18/04/2024
The trader replied (on 15/05/2024)
Thankyou for choosing us once again to install another water softener in your home, what can you buy today that lasts 25 years? Our products and our service truly do stand the test of time. We appreciate your kind words and support over 25 years.
Efficiency as usual
Customer Service
Quality
Value
Lewes arrived promptly and carried out the annual service. This was done very thoroughly and every step was clearly explained. I have dealt with this company a number of years and found their system to be extremely beneficial as we live in a hard water area.
Customer in Surrey Posted on 25/04/2024 , work completed 25/04/2024
The trader replied (on 15/05/2024)
5 fabulous stars ***** Happy customers do mean a lot to us here at team PWP! See you soon and many thanks.