The Pure Water People

Mike from Pure Water People did an excellent job replacing my old water softener system. He removed all the outdated pipework and installed a brand-new system with great care and professionalism. Throughout the process, he explained everything clearly, ensuring I understood how the new system worked and answering all my questions. Mike was polite, friendly, and very thorough. He also took the time to tidy up after the installation, leaving everything neat and clean. I’m very impressed with his attention to detail and the quality of his work. I would highly recommend.

Annual service of our water purification system. The booking team and the engineer were extremely helpful and all on time. A few minor issues and recommendations were all addressed quickly and efficiently during the visit, great work!

We have used the Pure Water People for very many years and have always found them to be great. Just installed a new up-to-date system - expertly installed by Lee. The fitting was quick and tidy, no mess or packaging left, and exactly as we needed. Lee explained the system differences to our old one and ensured we were happy before leaving. As to the company, phone calls and emails are always promptly answered and the advice given is always good and accurate, they will not sell you something you don't need, which is very refreshing (bit like the water!). If you want water softener and filter systems you'll be hard-pressed to find a better supplier and better after-sales service. We tried other suppliers but none could match.

Lewis, the engineer, arrived on time and completed his work thoroughly and without difficulty. Once again the service from the pure water people has been excellent, and we shall have pure water for another year!!

We had our annual water service completed today by Lewis. We have had Lewis service our system before. He completes a thorough job in testing all aspects of our system and we have never had any maintenance problems. A very conscientious, competent and polite engineer. We have had this water system in place for a number of years now and we are completely limescale free. Certainly a great saving on cleaning products. The water is always soft now thanks to the Pure Water People.

Pure Water People’s salesman explained that a water softener would be fitted at our stopcock under the stairs in the middle of the house. This is not uncommon and “should present no problem” but a route for the drain would need to be found, and also the outside tap is normally not softened and reconfiguring pipe work to achieve this was usually sorted out on the installation day by the engineer and “rarely charged as extra”. I explained in detail about the extension to the house and we concluded that a new cold water pipe from under the stairs to the outside wall of the utility room (ex garage) might actually be easier. After this, we were quoted the price, paid the deposit and agreed an installation date. We were told a survey might be done in advance to establish the pipe routing. This happened and was when the whole thing started to fall apart. The surveyor intimated that all Pure Water People were interested in was simple water softener installations and the additional pipework was not profitable, but he would submit his report and leave it to the office. After waiting several days the office called and said “there was a lot of extra work” so wanted to cancel the installation date. We said no just give us the price so we can decide and keep the installation date. The next day someone senior called, apologised for not providing a price, but still couldn’t, and effectively agreed that profit was their driving force. We cancelled. Very disappointing.

From start to finish Pure Water People were a pleasure to deal with. No pushy sales pitch and the fact they didn't recommend the most expensive option as it didn't suit our needs as well as others was reassuring. Communication from the office was always pleasant friendly and professional. Lee carried out the installation today and from start to finish was an asset to PWP. Not only was the installation of a water softener etc very neat, tidy, when he finished, my kitchen was left as if he hadn't been there. Options for pipework routes were suggested before works carried out and this was followed by a clear and concise explanation of how the system works. Excellent company from top to bottom

Having previously agreed a price, date and time for replacement of our old water softener. Kevin arrived on time, explained how the task would be achieved, agreeing a position for the new unit and the type of tap which would be most suitable. He carried out the work very professionally, explaining where all the valves were, and their purpose. He carried out the work neatly with as little disruption as possible, giving a lot of attention to detail, whilst keeping us informed along the way. On completion, he explained and demonstrated how to replace the salt block, when and how to determine when it needed to be replaced. We would highly recommend this installer.