The Pure Water People

I've been a customer of The Pure Water People now for about 18 years and I cannot fault them on their customer service both in the office and the engineers they send out to do installations and services. I've had a service today from the lovely Mike and as per usual he was wonderful - very friendly and professional - did the service efficiently and ensured I knew exactly what he had done. He always tops up the salt in our system (which is my husband's job!) and he even offered today to put all my cleaning products back in the cupboard under the sink which I had cleared out ahead of him arriving today. Every engineer I've ever had from this company have been totally trustworthy and I wouldn't ever worry about having them in my house. Customer service aside, the products installed by this company are top notch (I've had their softners and drinking filters in my last 2 properties) and I wouldn't hesitate to recommend them to anyone looking to have a system installed in their property.

We choose Pure Water People as they had the best reputation in our area. After the initial install we weren't happy with the with the layout of the system and there was a small leak. PWP were very quick to send out an engineer to put things right. The final set up looks amazing and everything works as expected. To compensate us for the initial error they offered us a free service and filter change for the next year. Would highly recommend PWP for their customer service.

We recently had a water filter installed at our home by Pure Water People, and I couldn’t be happier with the entire experience. The installation was carried out by an exceptional plumbing technician Mike who was not only friendly but also very professional. He explained everything clearly and even made some thoughtful changes to our existing plumbing system to fit the filtration unit perfectly. Since the installation, the company’s support has been fantastic. Whenever I’ve needed help or had a question, they’ve responded very quickly — whether by email or over the phone. It’s great to see a company that genuinely values its customers. The filter system itself has been flawless. We haven’t had a single issue since it was installed, and the improvement in water quality is incredible. No more limescale, and we’ve noticed a real difference in our hair and skin — no more dryness or irritation. I highly recommend Pure Water People to anyone looking for a professional installation, excellent service, and noticeably better water quality.

Steve and his colleague were friendly and polite helpful took his time explaining to us about the water softener and drinking water cleaned up after themselves have used previously customers service was good and very helpful

AJ arrived at the time agreed and removed our old water treatment system and replaced with a new upgraded one. AJ described what and how he was doing as he did it and explained the new system and its operation. He cleaned up brilliantly after his work and filled the salt hopper for us. We’ve used The pure water people/Aquatec for nearly 17 years and they have always been helpful and reliable. Thanks also to Kelly in the office for arranging it all.

Our water softener was installed 12 years ago and continues to perform without issue. It was installed by the Pure Water People and has been serviced annually by them.

The engineer Lewis arrived on time and completed the service very quickly. All done well and politely

The installer (Steve) came on time at 0830hrs. He was polite and friendly. The work was carried out with the minimum of mess or disruption and the final installation was neat and tidy. I am happy with the results of the softened water as there are no more limescale deposits on the shower enclosure or on and around the wash hand basins and sinks. There is obviously less soap or detergent used but this is difficult to quantify.

I had a phone call arranging a suitable date and time for the service. I was informed of the name of the engineer who would attend. Ian arrived on time, was very polite and undertook the work quickly and in a professional manner.

The engineer Ian arrived on time and began immediately after introducing himself. He worked quickly and efficiently and answered any all of my questions professionally,showing a deep knowledge of the system. Kelly Smith had already provided us with a quote for the work which was accurate on his invoice. Thank you for a job well done.