The Pure Water People

The engineer (Mike) arrived on time and carried out the work without disruption or fuss. All work carried out was explained to me clearly by him, including recommendations for items additional to a normal service. Completely satisfied.

Lewis carried out the servicing off our pure water system. He was extremely conscientious and took a lot of trouble to ensure that the system was functioning correctly- not minding how long it took. He was friendly and courteous. We have now had this system for 17 years and have always been entirely satisfied with the service we have received and have never regretted having the system fitted.

Good work, highly skilled engineer who is a wonderful ambassador for the company, a very reliable system which we have now had for 18 years and certainly far superior to others we have had in previous houses. The important thing is that this is not just water softening but true water purification by osmotic filter. The tops!

Lewis did a thoroughly good job on my water treatment system. He was polite and very respectful of my property as he had to go all over the house to check taps and toilets. He explained in detail what he was doing and why. He also went through his report with me and left everything neat and tidy. Good work. I would recommend this company to anyone thinking of installing a water softener.

Our engineer 'Mike', arrived on time, and explained his proposed work plan in layman's terms. After fully checking the system and listening to our concerns, he found the water holding canister to be faulty. In line with Pure Waters Office pricing and potential courses of action for the reported fault, he replaced the faulty item with new from his van stock. Mike drained the system, allowed to refill before testing and advising of follow up course of action to be completed by us later that evening. Our softener has now been fully restored to its original working condition and worked problem free since. Mike fully versed us as to our current unit, its longevity and replacements options on the market when it becomes necessary. He is an excellent ambassador for the Company with fine customer facing skills. A job well done, thank you.

Mike came to service our water filter system. He had installed it 5 years ago, and it was great to see him again. He did a very thorough job, highly competent and professional, and he is a really nice guy. 10/10 for Mike!

Routine service was carried out efficiently and thoroughly by a pleasant, polite and knowledgeable engineer.

The appointment for the annual service was made by Jasmine and Kelly in the office and the Engineer Lewis arrived on time on the day. Lewis is very thorough and checked the working of the softener, the quality of the water and the pressure at a number of outlet points throughout the house. Also checking the effect using several machines at once had on the water pressure from the softener. Lewis replaced all the filters in the softener and took away the used ones. He produced a full written report to add to my file. I have had water softeners from the Pure Water People for almost 15 years and fully recommend the Company, the product, and their employees to any prospective clients.

We just had the annual service carried out on our system. Fantastic as always. Lewis arrived on time, worked very efficiently, explaining what he was doing throughout. Great communication from the team from start to finish. Highly recommended.