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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–19:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1799 reviews
Recommended
Recommended
by 100% of customers
Sort by
Annual review and check, plus a repair.
Customer Service
Quality
Value
Our kit was installed some 13 years ago, and with caring servicing each year continues to perform well. Ian checked it yesterday and all is good. He repaired the box very efficiently. The kit supplied is great and has helped us a lot over the last few years. I would recommend this system to everyone.
Mike in Bath
, work completed
Recommended
Great product, quick turnaround but pushy sales
Customer Service
Quality
Value
I would definitely recommend the products that The Pure Water People install. We had the Rainsoft TC-M4 with the CRV installed and the Ultrefiner II. Our water tastes like bottled water, cleaning is significantly easier, our skin is softer and just generally all the benefits are very clearly there. Kevin was our installer and he did a fantastic job, very efficient and kept us in the loop throughout whilst ensuring the job was done to our satisfaction. Two things I would mention is that the system is costly, £3750 for ours. The demonstration was really good but the sales person doing it was very pushy in trying to commit us to a sale. Understand it is his job, but it’s not very pleasant to experience - so if you don’t like that, bare it in mind. Regardless, we are very happy with the system and thank The Pure Water People for an overall great experience.
Customer in South Gloucestershire
, work completed
Recommended
water softener service
Customer Service
Quality
Value
The work was done efficiently, Lewis (service engineer) was very polite and efficient in his work and took great care and attention in completing his work. he was also very friendly he took the time to explain any issues that we have had and offered possible solutions.
Customer in Oxfordshire
, work completed
Recommended
Exceptional Customer Service from Lewis
Customer Service
Quality
Value
Lewis was very knowledgeable and friendly and also extremely thorough, checking everything, from our water pressure in all taps throughout the house. The CRV was replaced (5-year replacement) and the drinking water filters changed. Lewis explained everything as he went along, and answered all our questions. Since having the Pure Water Whole House System Installed, Jane and I have been very impressed with no limescale at all, beautifully soft water in the shower and grade "A" drinking water, I highly recommend the whole house and drinking water to all UK households.
Customer in Greater London
, work completed
Recommended
Great Service
Customer Service
Quality
Value
Annual service of the Aquatech Water system I have installed. Mike came as he has done for ten years. Turned up on time and carried out the service professionally.
Which? Trusted Traders Consumer
, work completed
Recommended
Great and efficient
Customer Service
Quality
Value
Mike arrived in the time slot. Explained exactly what was being done and that was what I expected. Clean efficient and completed in good time.
Customer in South Gloucestershire
, work completed
Recommended
Water Softener Service
Customer Service
Quality
Value
Kevin arrived on time and did the annual service very cleanly and efficiently. He even fitted longer pipes on the under sink units to enable easier future servicing. All left clean and tidy.
Customer in Warwickshire
, work completed
Recommended
Annual service and filter renewal
Customer Service
Quality
Value
Arrived on time, completed the work quickly and efficiently and it was all done in a little over 30 minutes. System is working great again and I'm very happy with the process of booking and having the service completed.
Customer in Wiltshire
, work completed
Recommended
Routine Service, but very thorough, professional and friendly
Customer Service
Quality
Value
This was an annual routine service of our water softener and filter system. The technician (named Lewis) was on time and completed a very thorough review of our system and provided additional advice on other related topics, which was very useful and appreciated. The system continues to provide excellent soft water, reducing the need for as much soap powder etc. and reducing the build up of lime scale. The drinking water filter provides excellent quality water and we are often complimented on the taste, particularly in tea. Price for the service seems to have been increased significantly since last year though. No hesitation in recommending the company, their products and the technician. Well done.
Ian in South Gloucestershire
, work completed
Recommended
Great service.
Customer Service
Quality
Value
After seventeen years some components are getting toward their sell by date. As the system will be disconnected soon to facilitate a house extension, Lewes explained in detail the options most suitable for the situation and we decided on the most effective course of action. Just the kind of excellent service I have come to expect over the years. Cannot fault the dedication. Over the seventeen years I reckon we have saved the system cost in not buying so much soap, washing powder, cleaning products and plumbing bills. Everything feels cleaner after washing, me included. Can’t be without it.
Alex in Bristol
, work completed
Recommended