The Pure Water People

We had the water softener fitted 19 years ago when our daughter was young and suffering from eczema. Once of the main causes was the hard water in her baths, we also has scale in the kettle and discolouration on the taps. After the softener was fitted the eczema cleared up quite quickly and over the course of a year or two the limescale disappeared. We've had the same kettle for 10 years when the previous one lasted less than 5. We get through far fewer cleaning products than we did before and the soap seems to last for ages. Having had the softener for so long, we'd never want to be without one in the future. Our service today was quick and efficient. Lewis was very knowledgeable about the system and able to recommend future options for maintenance and upgrades. Noting the age of they system we know it won't last for ever so knowing there are options available has given us peace of mind.

The water purification system works well. The annual service was booked, confirmed and completed. Lewes came at the arranged time and did what was needed without problem or fuss.

We have used the service for many years, probably since around the year 2000, and I continue to be impressed by the level of service provided. The office staff are helpful and the engineers are knowledgeable and helpful too. Mike, in particular, is an excellent engineer and an asset to the company who shows attention to detail and represents the company brilliantly. Thank you to everyone for your continued support. Tony

Engineer arrived within the timeframe specified and carried out a thorough job. The site was left clean and tidy.

Mike and his colleague did an excellent job, they were on time and went the extra mile to ensure work was professional and performed to a high standard. Mike provided clear instructions and information on the service back up. Would recommend the company.

The annual service for the water softener was brought forward by three weeks, which I was very pleased about. Kevin arrived at the scheduled time and did a thorough job of checking water purity and then he installed the new carbon filtration unit (sorry, cannot remember its proper name) and ensured that everything was working as it should be and made any adjustments that were needed. I found him to be a very cheerful and friendly and he answered all my questions with patience and made sure that I was happy with the servicing of the equipment. Thank you Kevin for such lovely and professional service.

Had our first 5 year service which meant a particular filter had to be replaced which is expensive but if that means we will have the same quality of water which we have enjoyed over the previous 5 years it is well worth the cost. Mike ( he originally installed it ) did a comprehensive service - extremely knowledgeable and affable person. I wholeheartedly recommend this company.

I can't praise Mike highly enough. His depth of knowledge is amazing. Where plumbers and heating engineers visiting our property threw up their hands in despair at the maze of pipes, Mike simply took the time to work everything out. He is patient and determined and good humoured, and always focused on the customer's needs. Absolute gold standard service.

Initial consultation was helpful and gave sensible options to meet our needs. Fitter, Kevin appeared on time and carried out the installation in meticulous manner in spite of having some space issues to contend with. He was clean, professional and never complained once! System itself is neat and provides the soft water we need. An excellent all round experience.

Lewis had come from Bristol to visit numerous Pure Water installations in East Anglia. The task with us was a review and service after the first year of our installation. Lewis did a very thorough job, explaining clearly what he was doing at each stage. He made an adjustment to make the system more economical with salt, and gave us a couple of useful tips about our regular use.