The Pure Water People

They arrived on time and carried out our service in a very friendly and professional manner. He carefully explained what he was doing and was very thorough.

The fitter Elliot arrived early and set about carrying out the service. I was advised in advance by the office that due to age the filter to my system would need exchange. Elliot carried out this change and made sure my water softener was functioning effectively and all the settings were correct. Full test was carried out. Elliot was friendly and was happy to answer my questions, he accepted a coffee but did not stop work until the service was complete. I then made a card payment for the work and service carried. Overall I am very happy with the job done. I have been a customer of Pure Water for many years and they have always been very accommodating and upfront and straight with there customer service and all the fitters over the years have been effective.

Lewis, their engineer, arrived on time. The problem with the system was resolved quickly and the part was replaced. He kept us informed as to what was happening. It is good to have soft water back again for showering and as it tastes better. I would recommend for the excellence of the system and their service.

we installed the water purification 2 yaers ago and it is great. No, limescale, and the water tastes fresh and clean. we no longer have limescale in the shower, kettle, and all other applicances. we had the system serviced by Lewis, who was very helpful, effiecent and offered good advise.

Lewis came to service our equipment today. He was very pleasant and professional, answered all questions clearly and did his work efficiently. We are very pleased with the Pure Water People who fitted our equipment originally and service it annually. They are always available to answer any queries by phone with no number system and electronic voice. There is a real lady! We get lovely silky soft water in our shower and bath and are pleased that the kettle does not fur up at all when we use the water from the drinking water tap. It gives us peace of mind to know that we do not have impurities in the water and that our washing machine and dishwasher work better as a result.

From booking this service to completion we received a professional job both from the office & here in our home. Our technician, Kevin was mindful of hygiene & Covid precautions and did a thorough service of our water treatment system. He listened to our observations of how the system was currently working & showed us the parts he was fitting & replacing. We are very pleased with the result and our purifier is now working perfectly again.

Very professional thought out. I sent an online enquiry and was called back the next day and an appointment was booked for a rep to come to the house at a time that suited us. Neill was very professional and explained everything to us. The engineer was then booked for a day to suit us. Mike arrived to fit the system. He was given a challenge as it was not a straightforward fitting, but rose to the challenge and completed the job very professionally. Mike was very polite and cleared up behind himself. He answered any questions I had and explained everything he was doing. He has great knowledge of the system. All telephone conversations with the company were polite and professional. From first contact to fitting completion (all within a week) we have been very happy. Not had any problems, but feel they would be very approachable with any queries. Would recommend.

Excellent service work by Kevin, very polite, explained all he was doing and why. Very happy as always with this company.