The Pure Water People

Pure Water contacted us 2 months before the annual service plus filter change on our water softening system was due to arrange a suitable time. They called one week before to confirm the date was still good and give a time slot to expect the engineer. He arrived on time, completed the service very quickly and efficiently and also topped up the salt (above and beyond the normal service). Everyone at Pure Water is so friendly, helpful and efficient that it is a pleasure to do business with the Company . They also gave a 10% discount.

I have had a very good experience with Pure Water and previously Aquatec at this address and at my old house at GL56 9AE. I often recommend it to my neighbours, telling them how clean kettles are kept and how good for all radiators. As for the carbonated water I produce with it - terrific.

I have just had a service/fault finding check on my soft water system, the engineer, Lewis, turned up on time and he was fully aware of everything my system needed and all work necessary to complete the service and solve the fault. I have two systems and he checked both thoroughly doing whatever required to ensure both were fully operational before he left. As usual everything was done efficiently and politely. I live in a hard water area using this pure water system eliminates limescale and improves the taste of the drinking water. I have had both systems for a few years now and couldn't ever consider being without them.

Completed within days of ordering new system. The engineer, Kevin, arrived on time, was polite, experienced and diligent in his work. Was able to answer effectively any questions I asked. Sought my advice on where to position the equipment that was best for my needs. Cleaned up afterwards and left everything tidy. Thank you Kevin. Much appreciated. Previous visit by Mike also very informative and helpful. Thanks.

We have now had our system for 5 years so additional filter change required this time. Yes it's expensive but we have never regretted the investment and enjoy the quality of water and the elimination of limescale etc All the PureWater people we have talked to or seen have always been very professional, efficient and knowledgeable. It's really good to know that we have a supplier of this calibre.

We have had our water purifier system now for around four years and in that time we have not had to descale our kettle or iron and reduced our electricity bill. Initially both kettle and iron had scale in them but within a couple of months, of installation, all the scale had reduced to nothing and, presumably as I haven't stripped them down, so had the scale in the washing machine and dish washer. The water heats up quicker, using much less electricity and so reducing our bill. Tea and coffee taste better, visitors usually comment on this, and we actually get soap suds when bathing and washing. The system is serviced each year, the company contacting us to arrange a visit and Lewis, our maintenance man, arrives on time, changes out the filters and carries out any adjustments quickly and efficiently. If we have any questions he always answers them in normal speak, i.e. not technical gobbledygook which we wouldn't understand. All in all The Pure Water People give an excellent service.

In 2016 we invested in a water purification system mainly because I had excessively dry skin and the GP suggested a water softener. My skin is now smooth and we consider the system a good purchase. It also includes a drinking water tap and ours needed to be replaced. Lewis from The Pure Water People came on time and was careful to use shoe covers and a mask. He replaced the tap, checked that all connections were secure and everything was left clean and tidy. He did a good job and was rewarded with a cup of coffee plus biscuits.