The Pure Water People

We had the water softener installed in April 2013 and initially we thought is quite expensive but it has proved to be wonderful. All the water in the house is soft and we have no calcium lime scale anywhere and we are in a very hard water part of the country. Used the products that came with the installation and are just beginning to run out after nearly 10 years. The engineer comes when he says he will to do the service and the company ring us to make the appointment in the first place so we don't have to remember to contact them. Kevin came yesterday to do the work for its annual service. He was very polite, friendly and efficient.

I have had my pure water system for about 15 years and I’d never be without it. The benefits of the pure water are endless but the one that is best for me is the lack of chlorine as I am allergic to it. My skin has never been better and that’s due to the water. Washing away from home brings back all the symptoms of the allergy but at home they vanish. The water is gorgeous to drink and visitors always comment on its purity - it’s lovely on its own but also makes superior tea and coffee! Added to this the lack of lime scale means all sinks, showers, heating system and appliances and so on are scale free: everything is easy to clean and lasts much longer without the need for extra products. I’ve hardly had a problem with the system. Once a drinking water pipe froze but that was fixed by a lovely lady at customer services talking me through what to do and then engineers advising how to prevent it happening again. The second time, the water pressure changed in the area so I needed a value fitted, which the engineer did within a day or two so I was back up and running again. Customer service is excellent and they keep me up to date with servicing. The engineers are great too - they do the job with courtesy and a smile. I’d recommend the system and the company to anyone.

Lewes came to do our annual service and was very courteous, answered our questions about whether the system was fully functioning (it appears we weren't using that much water so the system needed calibrating to be closer to our demand) - and tested the system from all 7 of the rooms where taps are present. Great job!

The company supply & maintain water softening, filtering and purification systems for homes. I decided to have the unit installed several years ago because the local water supply is hard at 300ppm & my family were experiencing dry, flaking & sensitive skin due to washing and showering in the hard water. The unit supplies softened water at less than 40ppm & helped to resolve the sensitive skin issue. It also reduces scale forming in the kettle, on the shower head, cubicle screen and boiler. The unit also filters drinking water improving the taste of any drinks, tea coffee, squash and food etc made with it. When the maintenance team call to arrange a service they give a quote for the annual service. The engineers who call to service the unit are polite and helpful.

A month after having had my water purification system installed, I am so pleased with result. Scale has been banished from my sinks, kettle, bath and showers. Even my families skin has benefited. The water tastes good too and I'm prefer just drinking water now instead of adding cordial. Even the cat prefers it! Mike did a super job installing. He carefully designed the installation to take all my needs into account. Even the foam lagging of the pipes was meticulously done. The only downside of the work is that I've now become a clean freak as it's now so easy to do without all the chemical products. (See! I've cottoned on to you Brits use of sarcasm too :-) ).

I had my system installed by Aquatec and since then have enjoyed their product for the past 9 years. The water quality remains impressive and the fact that the kettle never needs descaling speaks for itself (particularly as this is a very hard water area). We have had no problems with any part of the system in all that time. Engineers conduct an annual service which provides peace of mind and will always give sound adice when asked.