The Pure Water People

Lewis did our annual service this morning. We appreciated his efficiency and explanation of the details of the service. The water purification system that The Pure Water People installed three years ago has led to the reduced use of all washing agents, e.g. shampoo, conditioner, hand soap, shower gel, washing-up liquid, washing powder etc. The system also prevents the build-up of lime scale in pipes, radiators, kettle, iron, washing machine and dish-washer. We also appreciate the improved quality of our drinking water and no longer have to buy bottled water, which also means less use of plastic bottles.

Have traded with this company for many years. Have never had to complain about their service. Service engineers have always turned up In the time frame originally quoted when the appointment was made. Always careful to clear up any mess created. Always wear masks in these covid times. They never give a hard sell either. Latest service engineer to call was Kevin. As always was thorough in the tests carried out to make sure everything was working as it should. Payment through credit card done thru his phone was quick and simple.

Following a routine service the stop valve under the sink started to leak. It was very slow and unnoticed for several week. I contacted them and they came out very quickly and replaced the stop valve. Kevin the plumber was polite, quick and efficient. The company have always given excellent service and respond very quickly to any queries. The water filter system has been in place for approx 10 yrs and I would recommend it to anyone.

In late January I had a problem with my water purification system. I advised Pure Water People and they rapidly sent an engineer to deal with it. They immediately inspired competence. He clearly knew the system inside out and within a very short time had resolved the fault and then, unasked, checked all other aspects of the system. He was efficient, competent, professional and highly skilled. It was a pleasure to have him.

We have had our water system for the past 5 years and can't be more please with the system and service we have received. Special mention to Kevin who has carried out our maintenance service for the past 2 years

They arrived on time and carried out our service in a very friendly and professional manner. He carefully explained what he was doing and was very thorough.

The fitter Elliot arrived early and set about carrying out the service. I was advised in advance by the office that due to age the filter to my system would need exchange. Elliot carried out this change and made sure my water softener was functioning effectively and all the settings were correct. Full test was carried out. Elliot was friendly and was happy to answer my questions, he accepted a coffee but did not stop work until the service was complete. I then made a card payment for the work and service carried. Overall I am very happy with the job done. I have been a customer of Pure Water for many years and they have always been very accommodating and upfront and straight with there customer service and all the fitters over the years have been effective.