The Pure Water People

Lewis, their engineer, arrived on time. The problem with the system was resolved quickly and the part was replaced. He kept us informed as to what was happening. It is good to have soft water back again for showering and as it tastes better. I would recommend for the excellence of the system and their service.

we installed the water purification 2 yaers ago and it is great. No, limescale, and the water tastes fresh and clean. we no longer have limescale in the shower, kettle, and all other applicances. we had the system serviced by Lewis, who was very helpful, effiecent and offered good advise.

Lewis came to service our equipment today. He was very pleasant and professional, answered all questions clearly and did his work efficiently. We are very pleased with the Pure Water People who fitted our equipment originally and service it annually. They are always available to answer any queries by phone with no number system and electronic voice. There is a real lady! We get lovely silky soft water in our shower and bath and are pleased that the kettle does not fur up at all when we use the water from the drinking water tap. It gives us peace of mind to know that we do not have impurities in the water and that our washing machine and dishwasher work better as a result.

From booking this service to completion we received a professional job both from the office & here in our home. Our technician, Kevin was mindful of hygiene & Covid precautions and did a thorough service of our water treatment system. He listened to our observations of how the system was currently working & showed us the parts he was fitting & replacing. We are very pleased with the result and our purifier is now working perfectly again.

Very professional thought out. I sent an online enquiry and was called back the next day and an appointment was booked for a rep to come to the house at a time that suited us. Neill was very professional and explained everything to us. The engineer was then booked for a day to suit us. Mike arrived to fit the system. He was given a challenge as it was not a straightforward fitting, but rose to the challenge and completed the job very professionally. Mike was very polite and cleared up behind himself. He answered any questions I had and explained everything he was doing. He has great knowledge of the system. All telephone conversations with the company were polite and professional. From first contact to fitting completion (all within a week) we have been very happy. Not had any problems, but feel they would be very approachable with any queries. Would recommend.

Excellent service work by Kevin, very polite, explained all he was doing and why. Very happy as always with this company.

Kevin our engineer came at the time specified, he was efficient knowledgeable and friendly. Checked everything first before changing filters and cleaned up after the job. We are very happy with the work done and the friendliness of Kevin. He carried a bag of salt into the house for us could not do enough. Excellent.

Just had our annual service plus auto change. The engineer was helpful, fully explained what he was doing, provided an excellent service in a very professional way. I can not recommend him highly enough. I hope he completes our service next year.

the engineer kevin arrived bang on the appointment time . he was very efficent in his work and took all the time needed to service our water system fully .on completition we were given a full run down on what he had done .very pleasant gentleman ,we will be asking for kevin again when our next service is due

Kevin arrived to do the yearly maintenance on our water system. He came in and got right down to work he was friendly and courteous after the work had been done he left no mess taking any rubbish with him. I had to have a new faucet as mine was leaking, unfortunately, Kevin didn't have one to fit so after a few days Ian arrived to fit the replacement done in a jiffy with the same efficiency. Also thanks to Kelly in the office she is the voice on the end of the phone always nice to talk to her even if it is only once a year.