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The Pure Water People

4.8

1681 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1681 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Good service, fast & efficient installation
Customer Service
Quality
Value
Installation date agreed within one week of placing order. Engineer Mike turned up on time, explained plan for the day & expected completion time. Worked cleanly & efficiently, helped with making some key positional & operational choices - even though these could have made installation a bit more complicated. Made sure everything was in place and working. Explained system and gave some hints & tips for making best use of it.
Customer in West Berkshire Posted on 22/11/2021 , work completed 03/11/2021
The trader replied (on 25/11/2021)
Happy new water day! I am pleased that your installation went well, Mike is an absolute perfectionist and an exceptionally good water quality engineer. Here's to getting the very best out of your system and all of its wonderful benefits!
Annual filter changes
Customer Service
Quality
Value
Lewis completed our annual filter change today and also repaired leaking tap. On time, very polite and efficient, completed the work in good time and clearly explained everything. Pure Water fitted our system four years ago, from the delightful lady who phones to arrange our appointments they are all very courteous and efficient Thoroughly recommend this Company.
Customer in Hertfordshire Posted on 17/11/2021 , work completed 17/11/2021
The trader replied (on 25/11/2021)
Such a lovely review for all of the team - we are very happy that you are! See you soon and take care.
Maintenance and CRV Replacement
Customer Service
Quality
Value
We had a visit from Kevin on 15/11/21. He arrived on time, tested water quality, explained what he is planning to do and he completed servicing and CRV replacement to our satisfaction. Job well done. Thank you Kevin.
Customer in North Somerset Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Short and sweet, thankyou for your lovely review. Five stars is all that we could want for! *****
Trader arrived on time
Customer Service
Quality
Value
Annual Service which included replacement filters and checking quality of our water. All undertaken in a friendly and professional manner.
Michael in Devon Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 25/11/2021)
***** Five wonderful stars - from a very happy customer - many thanks*****
Service call
Customer Service
Quality
Value
We had a visit today, from Kevin, to change our water filters and check the system. Kevin arrived on time and explained everything that he was doing. The visit was quick and efficient. I have no hesitation in recommending The Pure Water People and especially Kevin.
Customer in Wiltshire Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 25/11/2021)
I will pass your kind comments on to Kevin and please do recommend us to lot's of people, we have a wonderful referral programme here at PWP if you want to spread the pure water word ;-] Take care and many thanks.
Professional and efficient
Customer Service
Quality
Value
Lewes has visited us for a few years so knows our system very well. He is on time and does the job efficiently and knowledgeably. He explains what needs doing and discusses any follow up. .
Customer in Surrey Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Lewis is very efficient and he really cares about you getting the best out of your system - thankyou for taking the time to review us - we do appreciate it!
Excellent work
Customer Service
Quality
Value
Kevin attended to revamp my pipe work and to install a new bypass. He checked for leaks and adjusted the PVR to increase the water pressure. He lagged all the pipework and the pressure is better. He was absolutely brilliant and then patiently took me through the new bypass system and wrote it down for me with diagrams . His work could not be bettered and he was very pleasant and friendly . I highly recommend him and the company which I have used since 1992 approximately.
Customer in South Gloucestershire Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
WOW!!!! Five amazing stars from a customer of nearly 30 YEARS !!!! ***** Your review means such a lot to us, as it highlights that you have had the same water purification system for 30 YEARS and it's still going strong (with a little re-vamp!) What could you possibly buy today that would last this many years? This review is just fantastic thankyou for all your years of custom and support.
Pure Water People Annual Service for water filter system.
Customer Service
Quality
Value
About our sixth annual service for the “whole house” system installed by the Pure Water People of Bristol. Work completed by Lewis who has visited several times previously for the annual service work which includes testing the water quality, replacing filters and re-calibrating the settings. Helpful advice is also provided on usage and functioning to enable us to enjoy the benefits of properly filtered drinking and general use water and a scale-free supply.
Customer in Surrey Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Six years of wonderful water ***** and five fabulous stars, many thanks for taking the time to review us, we really do appreciate it.
Water softener system
Customer Service
Quality
Value
Had our yearly service done satisfactorily, as usual. Engineer is always friendly and professional, and explains any queries if we have any. This company fitted the system 16 years ago and have done the servicing ever since. 100% recommend.
Customer in Bristol City Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
16 years of custom and wonderful water purification too! Please do tell lots of people about us - we have a wonderful referral programme here at PWP. We love your review thanks so much - Cathy
Water treatment system filters replacement and test
Customer Service
Quality
Value
We have used this company for many years since the system was installed in 2013 and had our water treatment system serviced every 12 months. They have always arranged a date/time to suit us and arrived on time. During this most recent visit the engineer Kevin was very efficient and even went further to limit his contact with us by wearing a face covering and completing the tests without the need to enter the house. We would definitely recommend this company.
Customer in Hampshire Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
A smashing review, I will pass your comments on to Kevin, he does like to get a mention and takes real pride pride in his work. Please do tell lot's of people about us too. Take care and many thanks.