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The Pure Water People

4.8

1732 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1732 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Excellent installation
Customer Service
Quality
Value
The engineer replaced our 25 years old system with a new one. The work was excellent and quick and he was very friendly and able to work around our very inquisitive cats with no problem. Explained the system and tidied up before he left. Very pleased overall.
Nicole in South Gloucestershire Posted on 16/12/2021 , work completed 16/12/2021
The trader replied (on 25/01/2022)
Hi Nicole, 25 YEARS OF TREATED WATER !!!!***** what can you buy today that lasts for twenty-five years ??? well you can here at PWP and your review reinforces just that! Our systems outlive their warranties by many many years, and build quality and materials stand the test of time! We hugely appreciate your custom over the years and we are over the moon that you upgraded to a new system with us too. We hope the kitties love the new water too. So much gratitude for your custom and support.
Water System Service
Customer Service
Quality
Value
The service engineer, arrived on time and completed the service with a minimum of fuss and bother. He is polite and helpful and I look forward to seeing him next year.
Customer in Dorset Posted on 16/12/2021 , work completed 16/12/2021
The trader replied (on 25/01/2022)
***** five fabulous stars simply cannot be improved upon. We appreciate you taking the time to review us.
Friendly, polite and efficient yearly service to my Water filter system.
Customer Service
Quality
Value
I received a phone call from the engineer to say that he was on his way, he was early but checked with me that it would be OK. Kevin explained in detail what he would be doing and even showed me the clogged up filter that he would be replacing. If you are considering investing in a Water Filter system I would definitely recommend Aqua Tech Water Services, their customer care/after care and service engineers give you a 5 star service. A big thank you to Kevin.
Customer in Hertfordshire Posted on 12/12/2021 , work completed 10/12/2021
The trader replied (on 25/01/2022)
Please do recommend us to lots of people - we have a wonderful customer referral programme here at team PWP please do get in touch with us to hear more. Thanks for a smashing review.
No problems
Customer Service
Quality
Value
The pure water representative Kevin arrived within the agreed time scale, and with the minimum of intrusion carried out the annual service of my water softener system. Kevin was very polite and friendly and the job was completed within the hour. The cost was as previously agreed. I have no issues whatsoever.
Customer in Swindon Posted on 11/12/2021 , work completed 11/12/2021
The trader replied (on 25/01/2022)
Thanks for a great review. Much appreciated.
Annual service and filter change.
Customer Service
Quality
Value
The Engineer, Kevin, was approachable, polite, efficient and left the area tidy. He wore a mask throughout, in accordance with guidelines.
Customer in Swindon Posted on 11/12/2021 , work completed 11/12/2021
The trader replied (on 13/12/2021)
Huge appreciation for taking the time to review us - thanks for your valued custom and support. Take care.
Excellent service
Customer Service
Quality
Value
Engineer, called this morning early in the booked 'window' time and carried out the annual service efficiently, explaining why and what he was doing. Job was left clean and fully operational.
Dave in Central Bedfordshire Posted on 10/12/2021 , work completed 10/12/2021
The trader replied (on 13/12/2021)
Dave, we love a five-star review here at PWP - we couldn't ask for better! Many thanks for making the effort for us - we're feeling the love.
Excellent work - completely satisfied
A replacement water softener was fitted by the engineer, Mike. The job was completed on the day promised and the charge was exactly as quoted. The work was done professionally and the site was left clean and tidy and all the old installation was removed and taken away. The whole experience was worry free. The Office staff were so helpful and kept me informed at each stage. The Engineer was really professional and knowledgeable as well as being polite and helpful and patiently explained exactly what was happening. I am a very satisfied customer and I can thoroughly recommend this company .
Customer in Posted on 07/12/2021 (Reviewer did not use service)
The trader replied (on 13/12/2021)
Your new system is far more than a water softener, your new upgrade is advanced bespoke water purification - it really is superior to a standard softener. After 26 years your old water treatment system had outlived its guarantee over 5 times, this epitomises value for money for sure! We are over the moon that you came back to us once again! Thank you for a lovely review and for so many years of loyalty and custom. Take care - and we will see you next year.
Rapid fault finding and repair
Customer Service
Quality
Value
Engineer Lewis impressed with his knowledge of the equipment. He quickly pinpointed the problem and replaced the damaged part, but what really showed his experience was his thorough testing to make sure the equipment was fully operational. He gave a detailed explanation of his work and what should be done if the problem recurred.
Customer in Surrey Posted on 07/12/2021 , work completed 03/12/2021
The trader replied (on 13/12/2021)
Lewis is a talented chap and we are happy that your water purification system is back up and running once again - you only realise how amazing treated water is until you haven't got it! Five stars cannot be improved upon - huge appreciation and take care. Cathy.
Water system check
Customer Service
Quality
Value
The check was carried out very efficiently by engineer "Elliot" with no complications and the salt was topped up.
Customer in Hampshire Posted on 07/12/2021 , work completed 22/11/2021
The trader replied (on 13/12/2021)
5 wonderful stars for team PWP! Much appreciated.
Excellent Service
Customer Service
Quality
Value
We have just had our annual maintenance service and RO system filter change done by Kevin. Kevin clearly stuck to Covid safety guidelines and was both extremely polite and knowledgeable. He recommended some changes to our system as it is now 15 years old and said he would get a quote for us but was in no way pushy. We have used this company to install the system 15 years ago and annually since then for servicing and we highly recommend them.
Customer in South Gloucestershire Posted on 06/12/2021 , work completed 06/12/2021
The trader replied (on 13/12/2021)
15 years of wonderful water!!! Thank you so much for your custom and for your review. Take care, Cathy.