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The Pure Water People

4.8

1755 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1755 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
More than happy
Customer Service
Quality
Value
Have been using this company for 9 years now. Had an annual service today 18/12/2024 Lewis was quick, efficient, informative and polite. What more could I ask?
Customer in Central Bedfordshire Posted on 18/12/2024 , work completed 18/12/2024
The trader replied (on 29/01/2025)
Thanks for taking the time to say good things about us. See you soon.
Excellent Long Term Service
Customer Service
Quality
Value
The softener was fitted in November 2001 and regularly serviced and maintained since then. For the past decade been warned parts becoming less available but no pressure to update. The system recently developed a slight but terminal leak which even Lewis (a regular engineer in recent years) couldn't fix. With his and Charlotte's assistance have chosen a suitable replacement which will be fitted in the New Year. These people have looked after me constantly well for 23 years and their product has done the same!
Customer in Posted on 18/12/2024 , work completed 17/12/2024
The trader replied (on 29/01/2025)
We appreciate your very kind words and repeat custom, and thank you for 23 years of loyalty. We look forward to installing your new system in the new year!
Water softener fitted
Customer Service
Quality
Value
Mike did a great job of fitting the water softener, despite the difficulties he encountered with the positioning of the unit through no fault of his. He was polite, efficient understanding and patient. A true professional.
Customer in South Gloucestershire Posted on 17/12/2024 , work completed 17/12/2024
The trader replied (on 18/12/2024)
Mike really is an exceptional installation engineer - he also loves a tricky job! we appreciate you choosing us to treat your water at home - enjoy all of it's benefits. Many thanks and take care.
Thoroughly professional service
Customer Service
Quality
Value
Mike arrived and recognised immediately the installation that he had completed 9 years earlier. He was friendly and professional. He took the time to explain the work that he was about to perform and why. The work was carried out as he described and afterward thoroughly tested. Mike also took the time to explain a problem with the kitchen tap (that he had helped with the original installation) and what type of parts were needed to correct the problem. Very helpful.
Customer in Berkshire Posted on 16/12/2024 , work completed 16/12/2024
The trader replied (on 18/12/2024)
Mike does love to get a mention he's a fantastic engineer and we are very proud to have him as part of our team for over twenty years. Thank you for your kind words.
Annual Maintenance Completed
Customer Service
Quality
Value
Lewis arrived on time and explained what he would be doing for this year's annual service. He carried out the service in a very thorough and professional manner and advised me that the system was in good working order. We also discussed future servicing and the fact that the system is 17 years old and would probably require some component replacement at the 20-year mark.
Customer in South Gloucestershire Posted on 16/12/2024 , work completed 16/12/2024
The trader replied (on 17/12/2024)
17 years of wonderful water and still delivering all of the benefits we promised, we're very proud to read this! Thankyou for five lovely stars, we value your custom over all of these years.
Annual service
Customer Service
Quality
Value
Mike did the annual service efficiently and cleared up everything really well. He also took the time to explain about my very old, But still working system and what could change in the future if I chose to modernise it. An excellent job done as always.
Customer in Berkshire Posted on 16/12/2024 , work completed 16/12/2024
The trader replied (on 17/12/2024)
Old and still going strong......thanks for reviewing us we do appreciate it.
Annual Service
Customer Service
Quality
Value
Lewis did our annual water service again. He's done it before and is always efficient and cleans up as the job progresses. He also took the time to explain each step of what he did and made sure we were happy with the work.
Customer in Greater London Posted on 15/12/2024 , work completed 11/12/2024
The trader replied (on 16/12/2024)
Thanks for reviewing us, we look forward to seeing you again soon.
Professional and friendly
Customer Service
Quality
Value
The Pure Water People are always a pleasure to deal with. Lewis came to service our filter this year. He is professional, friendly and took the time to give very helpful information to make sure the filter is working for us in the best way possible to suit our needs.
Customer in Somerset Posted on 13/12/2024 , work completed 12/12/2024
The trader replied (on 16/12/2024)
Five stars and kind words too - we really do appreciate you taking the time to review us.
The trader replied (on 16/12/2024)
Five stars and kind words too - we really do appreciate you taking the time to review us.
Excellent Company
Customer Service
Quality
Value
The quality of the domestic equipment is excellent; twelve years down the line with no problems. Servicing has always been straightforward and well executed (even easier with the latest models which allow more self-servicing and therefore cheaper). Staff have always been extremely well informed, tidy, well organised and punctual. In this regard, a particular thumbs-up to Mike.
Customer in Greater London Posted on 12/12/2024 , work completed 11/12/2024
The trader replied (on 16/12/2024)
Thanks for saying good things about us we really do appreciate it - we will pass your thumbs up onto Mike - he loves to get a mention! Many thanks.
The most helpful annual service
Customer Service
Quality
Value
Lewis arrived to change drinking water filter. I had not thought to replace salt since my husband’s death and it was empty. Lewis explained why this meant he could not do the usual tests but he filled up the salt for me (Very heavy bags kept in garage) even taking the empty bags away for me. He showed me all the components of the system and how I could isolate it if I wanted to use a lot of water on the garden. When I told him that we had given up on using the drinking water tap because it was so slow he suggested a number of ways I could help with this. I now feel equipped to use the system, even buying 10kg bags of salt which are light enough for me to handle. I don’t think Lewis could have done anything more and I felt positive about the whole system when he left. He was polite, extremely helpful, and clearly knows fully about the system. He was professional and pleasant in equal measures.
Customer in Oxfordshire Posted on 11/12/2024 , work completed 09/12/2024
The trader replied (on 16/12/2024)
Five stars mean a lot to us here at team PWP and we are always here to lend a hand or offer advice if needed. Thank you for taking the time to review Lewis and your servicing experience. Take care.