The Pure Water People

I have been using this company since 2017. During that time I have only used them for an annual service to the water softener. From the initial two installers, I have had a number of service engineers and have found them all to be be pleasant, clean in appearance, courteous. and tidy in their work.

We had a water system installed in 2002. We recently started to get a few problems and contacted Pure Water People on24/10/2004. Lewis came on 07/11/2004 and our system had seen better times. We had a new system installed on 22/11/2024 by Kevin who was very efficient and professional. Kevin braved a very cold day without complaint.

We had a drinking water system installed by the Pure Water People about 27 years ago and had it upgraded to a newer system 7 years ago. We buy our water-softening salts through them and have it serviced yearly by them. The service is always carried out quickly and efficiently, we are given a price beforehand so we know what to expect. We have lovely mineralised drinking water throughout the house.

Kevin arrived his usual cheerful self after a difficult journey with the M5 closed in Somerset. He identified the faults replaced all the faulty parts and had the water running from both taps in about an hour. He tidied up, explained the invoice and left us to ring the office to pay. As always we are very pleased with the work that Kevin has done and recommend this firm if you are looking for a water filtration system.

A fault developed on our system that meant it was not softening water and causing our electricity to trip out. On contacting the company, they arranged for an engineer to attend at a time that was convenient for us. They phoned a couple of days before the visit to confirm it and then again on the day to say the engineer was on his way and his ETA. Kevin arrived and found that a transformer had developed a fault. Replacing it required some rerouting of wires as we had changed the built-in furniture. Kevin arranged this, did the work and left the area neat and tidy afterwards. He then reset the system so that it was working satisfactorily again. We were very happy with the service and the work done.

Kevin from the Pure Water People came out to check our water filtration system after builders moved it during some recent home renovations. He was great - very helpful, thorough and informative. He was able to assess the new system set-up and optimise the filtration set-up to work best with the new mains water feed. Really appreciated getting such good support.

Having had a Pure Water System for around 10 years in my previous home, I decided without hesitation to use them again for my new property. They are a great company to deal with as you always speak to a real person and the phone is answered promptly. I discussed with Charlotte my requirements and she was really helpful in sending me photos of what the system would look like in a real situation so that I could plan for the location of my new one in the new property. Once we had an agreed a date, Lee came and did a survey while the new kitchen was being installed so that he could have a discussion with the kitchen fitter. Once the kitchen was completed Lee came back and installed the soft water and K5 system. Lee did a great job in fitting it all in the required space and took care to be mindful of the new kitchen. Having had to drink Thames Water for the last few months and live with a horrible kettle that kept needing descaling, I am delighted to have my filtered water system back again in my new property!

Kevin from Pure water people did a great job to install water purifier and RO. He was really professional. Kevin explained at each step what he's doing and why. After finishing installation, he explained the system functioning in detail. Moreover, he was happy to discuss any follow up problems by directly calling him.

The staff member was friendly and efficient when contacting us to arrange the appointment. Lewis carried out our annual service and was punctual, courteous and helpful.

Kevin the engineer from Pure Water People installed our Water softener system last year and carry out our first yearly service. He was professional and patient. We wanted to upgrade our drinking water system and he explained in depth of a few options. We chose Kinetico K5 and engineer Lee came to install the system. He was punctual, friendly and professional. He explained the whole installation in details. He carried out the whole installation neatly and left no mess at all. He checked the system thoroughly before he leaves. We would highly recommend Pure Water People for their top notch service. Their after sale team is impeccable too.