Endorsed by Which?

The Pure Water People

4.8

1673 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
1673 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Great service
Customer Service
Quality
Value
Mike was very friendly, helpful and knowledgeable, and did a great job. He answered all of my questions and went out of his way to give me the information I requested. He tidied up after and was considerate throughout.
Customer in Greater London Posted on 23/04/2024 , work completed 23/04/2024
The trader replied (on 15/05/2024)
Mike is a great engineer and your kind words mirror this! Thanks for your 5 star review.
Great service and product
Customer Service
Quality
Value
Just had my new water softener (Premier Compact HF). The lady who came to quote was informative, friendly and respective of my physical needs. The office staff have always been friendly and helpful as well as polite every time I called. Kevin (the fitter) arrived on time, was friendly, he had a horrible time installing the kit as the space was tighter than expected. However his professionalism meant he coped and was able to carry out the fitting, in a clean and timely manner.
Customer in Berkshire Posted on 19/04/2024 , work completed 19/04/2024
The trader replied (on 15/05/2024)
A lovely review - we are pleased that you have received a great service from all of our team. Kevin does love to get a mention too xx Thanks!
Routine service of water treatment unit but also looked at small problem.
Customer Service
Quality
Value
The company phoned to arrange for a routine service visit that was due. The person making the arrangements was very clear about what would be done and accommodating as to the date and time for the service. Lewes, the service engineer, arrived on time and explained what he would be doing to carry out the service. I told him that there had been an intermittent problem recently and he said he would look into it. Following a very thorough check of the complete system, he made adjustments that he said should clear the problem. He explained what these adjustments were and the effect they would have to prevent the problem occurring again. He then carried out the full service, changing filters and making any necessary further adjustments. He then fully tested the system and put all insulation and covers back in place. He explained what I should do after he had left and the short time to give the system to return to full operation before it was used again. He also said to contact the company again if any further problems occurred. I had the system installed 11 years ago and the routine services have always been carried out on time and with similar thoroughness to this one. The small problem that occurred this time was the first time the system has not worked completely as it should.
Customer in Surrey Posted on 17/04/2024 , work completed 17/04/2024
The trader replied (on 15/05/2024)
A great review - we appreciate you taking us through your positive experience with us, we are always on hand to help and support if you ever need us. Take care and see you soon.
Great serice as ever
Customer Service
Quality
Value
Annual changing of filters carried out by Lewes with the usual efficiency. Did the regular check and gave advice where needed. Also excellent service from Kelly, Charlotte and Mary in the office who look after appointments and also provided great advice re salt.
Customer in Oxfordshire Posted on 16/04/2024 , work completed 16/04/2024
The trader replied (on 15/05/2024)
Lot's of staff mentions here, thanks for taking the time to remember them - it really does mean a lot! Thanks for reviewing us and take care.
Pure water/softner installation
Customer Service
Quality
Value
Mike from The Pure Water People attended today to install a pure water filtration system and water softener. Communication with the company was excellent. They conducted a demonstration and site survey. Arrived promptly on the day and completed quality work with little disturbance so I was able to continue working during the installation. Mike explained the system well and provided details on who and how to contact the company of I experienced any issues. I would recommend this company as there is no ‘hard sell’.
Customer in Oxfordshire Posted on 05/04/2024 , work completed 05/04/2024
The trader replied (on 15/05/2024)
Please do recommend us to lots of people - we are pleased to hear that you have had such a positive experience with the team and your water at home. Thanks for choosing us to care of your water treatment - we do appreciate your business.
Great Product - Exceptional Service
Customer Service
Quality
Value
Very happy with the sales process and the performance of the Gold Package. Due to the location of our waste pipe, the installation was not straight forward. Mike’s service, during the installation, was exceptional and he was a pleasure to work with. He worked well beyond normal working hours to ensure that everything was completed to his satisfaction.
Customer in Bristol City Posted on 05/04/2024 , work completed 26/03/2024
The trader replied (on 15/05/2024)
You invested in us and we will do the same for you in return, Mike is brilliant, but it is fair to say that all of our installation team will take the time that is needed to ensure you have a pristine installation and wonderful water at home. Huge appreciation!
Replacement of old water softening system
Customer Service
Quality
Value
Having already used a water softener from The Pure Water People for the last 20 years. The softener system needed to be replaced. As always, I am very happy with the service received by them. The installation engineer, Kevin, who attended arrived on time, was polite, courteous and tidy in their work. I found his attitude to be exemplary, and even left the bathroom floor tidier than when he arrived (apologies Kevin for that).
Customer in Gloucestershire Posted on 31/03/2024 , work completed 30/03/2024
The trader replied (on 15/05/2024)
we never take our customers for granted here at PWP and your repeat custom after 20 years means such a lot to us, a massive thankyou for choosing us once again to treat your water at home. We will no doubt speak to you soon.
Great work and service.
Customer Service
Quality
Value
Can’t recommend this company and the service they provide enough. Lewis was very thorough, explained everything and did a fantastic job. We’ve had our system for around seven years now and have no complaints.
Customer in Berkshire Posted on 18/03/2024 , work completed 13/03/2024
The trader replied (on 15/05/2024)
Please do recommend us to lot's of people and take advantage of our referral programme. & years of wonderful water at home and many more to come. Take care and thankyou.
We wouldn't be without our water filter / softener thanks to this great supplier
Customer Service
Quality
Value
Thoroughly deserves its Which recommended status. Fitting the filter to our system had more than its share of challenges - but the team coped amazingly (Mike and Nigel). Since it has been fitted over 2 years ago we've had great aftercare from the company, but the system has functioned essentially faultlessly. Our water now tastes better than any tap water we've ever tasted - and that's not counting the good it must be doing us not having all those nasty bits of plastic going through our bodies. As for the lack of limescale all over our house now it's been installed...wow!
Customer in Oxfordshire Posted on 14/03/2024 , work completed 16/11/2021
The trader replied (on 15/05/2024)
A brilliant review and very kind words, every box is ticked here, great tasting water, limescale free, fabulous installation, great aftercare and environmentally kind. Thanks for taking the time to comment and care!
Water softener service
Customer Service
Quality
Value
Kevin has just been to service our water softener system. What a lovely guy! Polite, friendly, explained what he was going to do, gave me the results of the water tests straight away. It seems a rat had been chewing the pipes so Kevin has advised what to do about it and has lagged all the pipe work as extra protection. He showed me photos to show what he’d done. All work carried out as necessary and as quoted. All replaced filters taken away. Very happy with this company and one of the best “home improvement” we’ve done. Thank you!
Customer in Wiltshire Posted on 14/03/2024 , work completed 14/03/2024
The trader replied (on 15/05/2024)
Kevin really is a gem to us, we love a happy customer and Kevin does love to get a mention too! Five stars mean a lot to us here at team PWP. Thankyou!!!*****