Endorsed by Which?

The Pure Water People

4.8

1732 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1732 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Service call
Customer Service
Quality
Value
We had a visit today, from Kevin, to change our water filters and check the system. Kevin arrived on time and explained everything that he was doing. The visit was quick and efficient. I have no hesitation in recommending The Pure Water People and especially Kevin.
Customer in Wiltshire Posted on 16/11/2021 , work completed 16/11/2021
The trader replied (on 25/11/2021)
I will pass your kind comments on to Kevin and please do recommend us to lot's of people, we have a wonderful referral programme here at PWP if you want to spread the pure water word ;-] Take care and many thanks.
Professional and efficient
Customer Service
Quality
Value
Lewes has visited us for a few years so knows our system very well. He is on time and does the job efficiently and knowledgeably. He explains what needs doing and discusses any follow up. .
Customer in Surrey Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Lewis is very efficient and he really cares about you getting the best out of your system - thankyou for taking the time to review us - we do appreciate it!
Excellent work
Customer Service
Quality
Value
Kevin attended to revamp my pipe work and to install a new bypass. He checked for leaks and adjusted the PVR to increase the water pressure. He lagged all the pipework and the pressure is better. He was absolutely brilliant and then patiently took me through the new bypass system and wrote it down for me with diagrams . His work could not be bettered and he was very pleasant and friendly . I highly recommend him and the company which I have used since 1992 approximately.
Customer in South Gloucestershire Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
WOW!!!! Five amazing stars from a customer of nearly 30 YEARS !!!! ***** Your review means such a lot to us, as it highlights that you have had the same water purification system for 30 YEARS and it's still going strong (with a little re-vamp!) What could you possibly buy today that would last this many years? This review is just fantastic thankyou for all your years of custom and support.
Pure Water People Annual Service for water filter system.
Customer Service
Quality
Value
About our sixth annual service for the “whole house” system installed by the Pure Water People of Bristol. Work completed by Lewis who has visited several times previously for the annual service work which includes testing the water quality, replacing filters and re-calibrating the settings. Helpful advice is also provided on usage and functioning to enable us to enjoy the benefits of properly filtered drinking and general use water and a scale-free supply.
Customer in Surrey Posted on 15/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Six years of wonderful water ***** and five fabulous stars, many thanks for taking the time to review us, we really do appreciate it.
Water softener system
Customer Service
Quality
Value
Had our yearly service done satisfactorily, as usual. Engineer is always friendly and professional, and explains any queries if we have any. This company fitted the system 16 years ago and have done the servicing ever since. 100% recommend.
Customer in Bristol City Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
16 years of custom and wonderful water purification too! Please do tell lots of people about us - we have a wonderful referral programme here at PWP. We love your review thanks so much - Cathy
Water treatment system filters replacement and test
Customer Service
Quality
Value
We have used this company for many years since the system was installed in 2013 and had our water treatment system serviced every 12 months. They have always arranged a date/time to suit us and arrived on time. During this most recent visit the engineer Kevin was very efficient and even went further to limit his contact with us by wearing a face covering and completing the tests without the need to enter the house. We would definitely recommend this company.
Customer in Hampshire Posted on 13/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
A smashing review, I will pass your comments on to Kevin, he does like to get a mention and takes real pride pride in his work. Please do tell lot's of people about us too. Take care and many thanks.
Routinely good quality work.
Customer Service
Quality
Value
Elliot came to perform the annual service on our reverse osmosis drinking water and ?4 year service on the mains water, including about 4 different filters. Elliot was polite and well mannered, and knew what he was doing. He had completed the work, checked and tested all for leaks in about half an hour. My part was to pay the bill of £367, including a 10% discount for a short notice booking. We have been very glad of this high quality water, for health reasons, yet the cost of servicing has seemed eye wateringly high.
Customer in Surrey Posted on 12/11/2021 , work completed 12/11/2021
The trader replied (on 25/11/2021)
Thanks for your review, I have reached out to you to since posting this for discussion. Since the pandemic we have done a lot of the prep work for services and repairs in our workshop to limit time and customer contact in a house. I am not suprised that Elliot was with you for what was actually 45 minutes- as your vessel was prepped in advance for this very reason. There are times when non-warrantied additional work on systems needs to be carried out to maintain the quality of water desired, and this was the case for yours! Just the same as a car needs a service or M.O.T- water servicing is no different, it is working hard to treat every drop of water that enters your home to the highest specification. We have not increased the charges for standard servicing and filter changes in over five years, we always strive to offer fair prices. This was an expensive service on this occasion, but when your system is still in working order in twenty plus years time - you would be likely to consider this a wise investment. I am glad that you are happy with your system and all of it's benefits and we appreciate your custom.
Thorough and professional.
Customer Service
Quality
Value
Arrived as scheduled with all necessary equipment. Knew what had to be done and had the skills required. Took pains to do the work well and cleared up on completion. Operator was polite and helpful and explained the new equipment operations and servicing needs clearly. Name Kevin.
Customer in Bath and North East Somerset Posted on 12/11/2021 , work completed 11/11/2021
The trader replied (on 25/11/2021)
Five Lovely stars***** we could'nt ask for better. Many thanks.
Water system replacement head
Customer Service
Quality
Value
I was very pleased with service provided by Kevin on 11 November to upgrade my water softener system. He was courteous, professional and competent. Everything was done to the agreed schedule and budget.
Customer in Bath and North East Somerset Posted on 12/11/2021 , work completed 11/11/2021
The trader replied (on 25/11/2021)
Thankyou for choosing us to continue to treat your water at home, we have appreciated your custom for over 28 years and love it that you've come back for more wonderful water! We love our customers, we love treating your water and we love it that you came back to us again - THANKYOU SO VERY MUCH!
Change of 5 years filter and service
Customer Service
Quality
Value
Efficient service to change filters and service the system. Kevin was very polite, called 30 minutes within the agreed time slot. Major expense but system is getting old and needs the regular servicing
John in South Gloucestershire Posted on 08/11/2021 , work completed 08/11/2021
The trader replied (on 10/11/2021)
Hi John thanks for reviewing us, older out of warranty systems (certainly ones that are 25 years old ) do need a little more TLC when servicing - maybe it's time to consider upgrading ? We do offer fantastic existing customer only deals ? Something to consider for the future perhaps? Kind regards, Cathy