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The Pure Water People

4.8

1732 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1732 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Annual service
Customer Service
Quality
Value
Excellent job done by Mike. Fast efficient and truly professional. Everything left clean and tidy and working.
Customer in Oxfordshire Posted on 08/11/2021 , work completed 21/11/2005
The trader replied (on 10/11/2021)
***** Five wonderful stars - thanks so much! See you next year -Cathy.
Water filter/housing replacement
Customer Service
Quality
Value
The engineer (Kevin) arrived on time and was well presented and polite. The work was completed to a good standard and the area left clean. He explained what he had done and what we should expect to happen over the next few hours.
Customer in Oxfordshire Posted on 05/11/2021 , work completed 05/11/2021
The trader replied (on 10/11/2021)
We appreciate you taking the time to review us - we're happy that your servicing went well! Thanks - Cathy
Annual Service
Customer Service
Quality
Value
Annual service of my pure water equipment was completed quickly, efficiently and in a friendly helpful manner, the engineer (Lewis) replaced the necessary components and took the old items away to dispose. Very pleased with the service we get from all who work for The Pure Water People.
Customer in South Gloucestershire Posted on 04/11/2021 , work completed 27/10/2021
The trader replied (on 10/11/2021)
Such a glowing review - we love it that you are happy with every aspect of the service that you receive from us. See you soon! Thankyou and take care - cathy.
10 out of 10
Customer Service
Quality
Value
Annual service of my pure water equipment was completed quickly, efficiently and in a friendly helpful manner. He clearly knew his job very well and did everything easily. Nothing to complain about. I thank the engineer for being as unobtrusive as possible in the house. He arrived early and had to wait for me to return just before his scheduled time of start which I did. He seemed surprised when I said I would pay by banker's transfer although I had told his firm that this was what I would do. The charge made was what was scheduled. No surprises. And a stress free experience. Well done all round.
Customer in Oxfordshire Posted on 04/11/2021 , work completed 03/11/2021
The trader replied (on 10/11/2021)
10 OUT OF 10 ***** we couldn't ask for better could we? A smashing review - many thanks. Cathy
Annual service
Customer Service
Quality
Value
Kevin came to undertake the annual service of our water filter system. He arrived promptly and was very efficient, polite and courteous, explaining what he was doing as he went through and obviously knows his trade very well. Highly recommended.
Customer in Surrey Posted on 03/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
***** Five fabulous stars for Kevin,he is a very experienced highly talented chap, thankyou for reviewing us so positively. Kind regards, Cathy.
Excellent work.
Customer Service
Quality
Value
I have been a customer of this company since about 1992 before I married in Bristol and after I moved to my present address. They are excellent . Lewis attended this time and explained to me what he was doing and advised me to make certain changes which will be done shortly. The work was carried out quickly and efficiently. I think the length of time I have been a customer speaks for itself. The work was excellent this time as always.
Customer in South Gloucestershire Posted on 03/11/2021 , work completed 27/10/2021
The trader replied (on 10/11/2021)
Thankyou so much for being one of our most cherished customers of **29 YEARS** what can you buy today that lasts for 29 years ?? Your purification system is still working after all this time (the benefits of regular servicing) and you still love us! Thankyou, we really do take huge pride in everything that we do here at PWP and your review makes us so happy! Here's to many more years of wonderful water to come! Take care and thankyou for all of your valued custom.
reliable, knowledgeable
Customer Service
Quality
Value
filters changed and dripping tap fixed, plus information on new tap. Courteous and prompt service, arranged from the office and on time as agreed ( a rare thing nowadays).
Customer in Oxfordshire Posted on 03/11/2021 , work completed 29/10/2021
The trader replied (on 10/11/2021)
We do respect and value all of our customers, and being on time is also something that we strive to achieve. A five star review is Just brilliant! Many thanks.
Annual service
Customer Service
Quality
Value
We’ve had the water filtration system for over 15 years and we are always delighted by the service we get from the Pure Water People. The service engineer was prompt and efficient and left the area tidy and clean.
Customer in South Gloucestershire Posted on 02/11/2021 , work completed 02/11/2021
The trader replied (on 10/11/2021)
15 years of wonderful water and 15 years of custom, thankyou so much. Reviews like yours clearly show that our water treatment systems exceed their warranties age expectations and do exactly what they say on the tin! Here's to many more years of wonderful pure water to come. Thankyou for years of support and custom - warm regards Cathy.
Reliable Servicing and Reliable Product.
Customer Service
Quality
Value
Kevin from The Pure Water People carried out our water purification system's annual service this time. He arrived at the agreed time and presented himself masked and ready to begin work. He was friendly and informative throughout. This was our third annual service visit. Every engineer has arrived at the agreed time and they have all carried out the work professionally and all have been courteous and informative. The company always contact me a few weeks before the service is due to arrange the service appointment. I have always been impressed by their friendly and helpful office staff. I would recommend The Pure Water People for anyone who is looking for a water treatment system which goes beyond simply softening your water supply. It softens, filters and re-mineralises drinking water. we are in a hard water area and this system makes limescale a distant memory, and provides clear, clean and pure drinking water
Customer in Bracknell Forest Posted on 02/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
****WE LOVE YOUR REVIEW!!**** you have highlighted every single wonderful benefit of having purified water all around you home, massive appreciation for such a marvellous review - it was like reading our brochure or watching our demonstration- ( and no bribes either ;-) Our systems live up to their promises - and you love us too! Please do recommend us to lots of people - and thankyou for your glowing review and support! Warm regards - Cathy.
So Efficient
Customer Service
Quality
Value
Annual service time and Pure Water’s guy arrived nicely within the timed slot! Affable and polite (as they all are) - nothing too much trouble and all concluded speedily and efficiently - thanks very much👍
Customer in Surrey Posted on 01/11/2021 , work completed 01/11/2021
The trader replied (on 10/11/2021)
We appreciate you taking the time to review us so positively! Many thanks.