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The Pure Water People

4.8

1732 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1732 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
High quality workmanship
Customer Service
Quality
Value
The system was installed to a very high standard. The equipment was laid out neatly and well secured by Mike, who was extremely polite, friendly and helpful. He discussed options and asked me to choose where I wanted the various components to be situated even if it involved extra work. Prior to this Neill did a great job of explaining and demonstrating what the system did. The company have been responsive, friendly and helpful at each stage. Mike left the system running perfectly and demonstrated how to top up the salt. I'm confident in the high quality of the system and the on-going support and maintenance they will provide.
Customer in Oxfordshire Posted on 13/10/2021 , work completed 06/10/2021
Recommended
The trader replied (on 18/10/2021)
What a smashing review - Neill is a thoroughly good chap - he's brilliant at what he does and he will be pleased to get a mention. We appreciate that chose us to be your water treatment provider, and we really do go the extra mile to ensure that you are entirely happy with your investment in us and that you receive a first-class installation. Mike is highly experienced and really does take pride in his work, a total perfectionist! Here's to many years of wonderful treated water!!! See you next year and take care. Cathy.
Good service as usual
Customer Service
Quality
Value
We have had a purification system since 2007 and are very happy with it, and the annual service has always been very efficiently carried out, with the engineer (Lewis on this occasion) happy to explain what is going on.
Customer in Gloucestershire Posted on 09/10/2021 , work completed 08/10/2021
Recommended
The trader replied (on 18/10/2021)
THANK YOU FOR 14 YEARS OF CUSTOM!!! We are over the moon that you continue to be happy with your investment after so many years! We appreciate you taking the time to review us - we will see you next year. Take care and thank you.
Annual Service
Customer Service
Quality
Value
Very good company, arrived on time, did a good job, very efficient and polite. Thanks Lewis for your great work.
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 27/09/2021
Recommended
The trader replied (on 18/10/2021)
Five fabulous stars mean such a lot to us ***** Lewis is a brilliant engineer and he does take pride in every service that he carries out. Many thanks. Cathy.
Annual service on our filter
Customer Service
Quality
Value
Polite, courteous. very conscious of covid, and really good and efficient. Thanks Kevin
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 24/09/2021
Recommended
The trader replied (on 18/10/2021)
***** five stars mean such a lot to us here at team PWP. Just marvellous - much appreciated, thankyou.
Review of work done
Customer Service
Quality
Value
The technician, Mike was absolutely excellent. He fully explained what he was doing and cleared up after himself. Very satisfied
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 24/09/2021
Recommended
The trader replied (on 18/10/2021)
Thanks for your review, and for mentioning Mike - he's a brilliant Engineer and we are very proud to have him in team PWP. Many thanks for ***** five fabulous stars!
Refit of water system
Customer Service
Quality
Value
Pure Water People came to refit and service my water system. The man arrived promptly and completed the work quickly and neatly. He even fixed my leaking sink! These guys are the best.
Customer in Bristol City Posted on 01/10/2021 , work completed 01/10/2021
Recommended
The trader replied (on 18/10/2021)
We think our engineers are the best too! Were very proud of all of our staff here at team PWP- delivering an all-round service to be proud of! Many thanks for taking the time to review us so positively. Take care - Cathy.
Scheduled Service
Customer Service
Quality
Value
Lewis, the engineer, completed a thorough and efficient service of our water filter system including changing the filters. He explained fully what to expect after he'd gone and was courteous at all times.
Customer in Oxfordshire Posted on 30/09/2021 , work completed 30/09/2021
Recommended
The trader replied (on 18/10/2021)
I will pass your kind comments on to Lewis - he really does care that every customer has a thorough service and an equally positive experience, reviews like yours display just that. Much gratitude - Cathy.
Yearly service
Customer Service
Quality
Value
We had our yearly service with The Pure Water People and was really pleased with the service that Mike provided for us. He was friendly, helpful and very thorough.
Customer in Essex Posted on 28/09/2021 , work completed 14/09/2021
Recommended
The trader replied (on 18/10/2021)
Mike is all of those things! So good to see that you feel the same as us. See you next year - take care and many thanks for reviewing us, it means a lot to us here at team PWP.
Service, filter change
Customer Service
Quality
Value
As usual a cheerful, informative visit to service our system. All waste containers were taken away so no need to figure out any recycling issues. Instructions as to running of tap to boost drinking water chamber were carefully explained, so good for general users.
Customer in Warwickshire Posted on 27/09/2021 , work completed 27/09/2021
Recommended
The trader replied (on 27/09/2021)
five stars ***** and a smashing review, thanks for telling us about your positive experience! Take care - cathy
Brilliant
Customer Service
Quality
Value
Kevin turned up on time with plenty of warning. Went through the whole system and the service was brilliant. Everything was explained very clearly. It could not be bettered. He talked to me while doing the service and explained why he was doing what he was doing.
Which? Trusted Traders Consumer Posted on 23/09/2021 , work completed 15/09/2021
Recommended
The trader replied (on 27/09/2021)
A lovely review, we are super happy that you had such a positive experience during your service and that you felt that you received a first class service. kevin will be really pleased to get a mention. Many thanks - see you next year.
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.