The Pure Water People

From our first call the office staff were friendly and most importantly not pushy. Kelly and her team in the office arranged an appointment the following Saturday and confirmed the appointment the day before. Francois visited on the Saturday and both myself and my wife were fairly adamant that we would not be buying anything. The presentation we received was informative and friendly and when the quality of our water was demonstrated compared to "Pure water" we were amazed and had changed our minds very quickly. Again there was no hard sell here and we were not pushed at all. Having decided to proceed with the system an appointment was made for today (Tuesday) where are engineer, Mike, arrived on time and could not have been more friendly. He explained what was happening as he went on and was always happy to answer any questions (having the equipment himself this was no problem). Once the installation was done he carefully explained what each part of the equipment did and specifically which parts we would need to look at and deal with. The quality of the fittings were excellent and Mike worked very neatly and left no mess. I would strongly recommend from my dealings to date and look forward to enjoying amazing quality water for many years to come.

Firstly I would like to thank The Pure Water People Administration team for a very timely reminder that our water softening system was due its annual servicing; for booking an engineer date and time that suited ourselves, and for providing a quote of the expected cost. The engineer (Ian) arrived at exactly the beginning of the quoted timeframe and was as pleasant and chatty as he always is (we have had Ian carrying out the maintenance on our system for many years). He asked about any issues we had with the system and then explained what planned maintenance and component replacement he was carrying out. I was then able to leave Ian to carry out his work whilst continuing with my own. On completion Ian had tidied everything and left no mess in either the kitchen or garage where our filtering systems are. He explained what he had done, what issues he had found and what components had been replaced. He then explained how the system would take a few hours to stabilise again but said if we had any issues or worries we could give him a call and he would sort them out as required. We have had no further issues so haven't needed to call him. On completion I was able to pay Ian for the work rather than have to contact the Admin team again which was really convenient and helpful. I would thoroughly recommend The Pure Water People if you are thinking of installing a Water Softening System in your house.

The engineer arrived early & carried out the service efficiently. He explained & demonstrated every step of the way.

The contractor's technician arrived on time and completed the work in a timely manner. He explained clearly what he was doing and how to proceed after he had left us. I cannot comment on the value of the work, as I have nothing to compare it to.

We have had a water system with the company for about 15 years and always going them to be friendly, helpful, flexible and efficient. We used to have the full system but at the moment just have the drinking water unit. We were called reminding us of the need for a service should we require it and booked the next slot available when an engineer was in the area. We had a reminder to say when Kevin would be coming and he turned up bang on time. Kevin is always very friendly and helpful and takes time to explain what is needed and why. He was helpful in advising us when we moved in and we asked for him again this year to change the necessary filters. Always brilliant service and we have been impressed with this company since the beginning. Thank you!

We're very happy with the installed system we have and the annual service was carried out very efficiently with minimum interruption by the engineer (Lewis) at the arranged date and time.

We've had a Rain Soft / Aquatec filter system for a few years now and we've had no problems with it at all. The Pure Water People look after the annual servicing and maintenance and we've always been happy with their service too. Technician Lewis came to us again this year, prompt and friendly as usual. He had due regard to the various 'Covid Safety' requirements, he checked that the information that they had about our installation and our existing water supply was still current, and then went about his work explaining what he was doing and why. Lewis left the work area clean and tidy, and gave clear advice as to our next steps and what to do if we found or perceived any problems. We have found that the filtered water we use is better for us than the water as supplied by the water authority, and if anybody is looking for such a filter system I would recommend having a serious look at this company first.

I have had a water filtration system for many years which was originally fitted and is now serviced by the Pure Water People. They have excellent customer service and always remind me when my annual review is due. Flexible about dates and changes to those dates. I have always appreciated the professionalism and friendly manner of the engineers over the years and Elliot was no exception. He very kindly refilled my salt container for me (not part of the service) and took away the rubbish. Quick, clean and efficient.

The engineer (Lewes) was on time, courteous and very thorough in servicing our water conditioner system. Would have no hesitation in recommending this company.

We have had our system for 5 years and have been very pleased with it. Long gone are the days when we had to descale kettles, taps and shower heads. The company has always given excellent service and Lewis has been our regular engineer calling by way of prearranged appointment to undertake an annual service of our system. He followed Covid 19 guidelines and we felt safe during his visit. We would thoroughly recommend this company and its product.