The Pure Water People

Our water system was installed back in March whilst other building work was being carried out. I have delayed the review until now so that we had a true picture of the system working. We live in a cottage which has been extended from every angle so nothing is straight forward. The walls are very thick. Our engineer was Mike and we found him to be very competent and knowledgeable in respect of both the system he was installing and the plumbing in our house. Mike ensured the pipework was hidden (no mean feet through our walls) and all pipework under the sink was incredibly neat and all the rubbish removed. The system itself is fantastic and other than filling the salt chamber it runs itself. We so wish we had had it installed earlier. We would like to say that both Kelly in the office who organised our visits some at short notice whilst our other builders were on site and Mike are both an asset to your company.

We have been really pleased with the water system installed by Pure Water People. The difference in taste and general quality is far superior than normal tap water. We just had our filters changed by Lewis who was really helpful and explained the various filters life spans in detail. I would recommend installing this system as it makes a massive difference to your water quality!

The time had come to replace the original tap we had fitted when out filtration system was installed. The staff at the office were very helpful in sending us out the options to choose from and, when Mike the engineer came to fit the tap, he bought different models with him so that we could see the choices insitu. Once chosen he then carefully fitted it and did an excellent job, very clean and tidy and respected Covid measures throughout. A great job.

I have had a Aquatec system for 25 year, and just had a new one installed which is a lot smaller and will be more efficient to run. I have had good service over the years and the engineers are great and the installation done yesterday by Mike was no exception. Brilliant tidy work and explanation of the working of the new system - cannot fault anything. All the office staff make bookings an easy experience.

I have had a Aquatec system for 25 year, and just had a new one installed which is a lot smaller and will be more efficient to run. I have had good service over the years and the engineers are great especially Kevin. (Thanks Kevin).

We have had our system fitted for over a year now and have just had our first service. The original installation was carried out in a professional and efficient manner as were two small jobs that needed to be completed after installation. The filter system has done all the things we were promised by the representative who introduced us to the system which is really great due to us living in a very hard water area. It did take a few weeks for all the old limescale to clear our pipes, electric shower and hot water tank, but now provides us with quality filtered water. In addition to having better tasting drinking water, a scale free kettle, clear shower screen etc the money we save on cleaning and skin care products plus jug water filters goes a long way towards the running and service costs. All the staff members we have met or spoken to on the telephone have been helpful, friendly and human and it is refreshing to deal with people who care and actually do what they promise whilst providing great customer service. On the couple of occasions we have encountered minor problems the help and advice has been easy to understand and the hiccups sorted. We have no regrets on making this investment, would certainly recommend the whole package and look forward to our future ongoing relationship with The Pure Water People. THANK YOU.

In 2005 I had a water purification system fitted by Aquatec. Over the subsequent years it was run and maintained satisfactorily. When I moved in 2020 I arranged for a new system to be installed in my apartment. This was carried out in a most professional way, following detailed discussion on what system was required, and what could be fitted in the available space. I was impressed with the way Carl undertook the whole operation. In March 2021 I found it necessary to request for a Technician to have a look at a small anomaly, water escaping from the drum and a build up of salt deposit. Mike turned up and explained why this was happening and how he would balance the system to prevent it occurring again by reducing the water level. To my benefit, lowering the water level also enabled me to reduce the amount of salt that I was putting in the drum. Mike was polite with a friendly nature, and I was impressed with his professionalism.

We have had our system for four years now and, despite the high initial cost, have never regretted it for a moment, Lewis arrived on time and carried out the annual service very efficiently. He has been to us before so knew where everything was and it was good to see a familiar face again. As usual he explained what he had done and gave us a few suggestions for the year ahead. We are very happy with the quality of water we get and the service from Pure Water People who have all been very friendly and efficient to deal with.

Mike was friendly and professional he explained everything and showed us how to use the system very clearly. We would thoroughly recommend this company. My Mum and brother also have this system in their homes.

Having had our water softener for exactly three years, it was due for its annual service. Lewis arrived and immediately set to work giving the unit a very thorough service whilst at the same time explaining not only what he was doing and why. He also gave us some useful tips on how to get better use from our unit, he was very friendly and informative. All this was done whilst following the social distancing guidelines. As previously mentioned, we have had the water softener for three years, during this time we have found a great reduction in the amount of shampoo, soap powder, and cleaning materials etc... that we use. Also benefiting from having no scale produced in our kettle, washing machine etc...