Endorsed by Which?

The Pure Water People

4.8

1749 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1749 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Service
Customer Service
Quality
Value
Kevin was friendly, polite and efficient. Explained everything. I would recommend the Pure Water People .
David in Buckinghamshire Posted on 22/09/2021 , work completed 22/09/2021
The trader replied (on 27/09/2021)
***** five stars all around , many thanks - we couldn't ask for better!
Helpful, efficient, and kind
Customer Service
Quality
Value
Kevin sounds more like a doctor from that title, and I suppose he was, really. He arrived with a good 'bedside manner' , checked the water softener 'patient', changed it's 'treatment', then gave it a clean bill of health. A pleasant company to deal with altogether.
Customer in West Berkshire Posted on 20/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
Thanks for putting a little humour into your review - we aim to "treat" you well! Dr Kevin - will be very pleased with his review. See you next year and take care - Cathy.
Annual Service
Customer Service
Quality
Value
The annual service of our Pure Water system was carried out by Mike. He arrived on time and carried out the service of our system, carefully explaining each step of the process as he went along, so that I can confidently undertake the service myself next year.
Customer in Oxfordshire Posted on 20/09/2021 , work completed 17/09/2021
The trader replied (on 22/09/2021)
We appreciate your review - thankyou and take care.
Annual maintenance
Customer Service
Quality
Value
Lewis did his usual competent job on our water filtration system. He is thorough and keeps me informed of what he is doing as he works and what may happen in the future.
Richard in Gloucestershire Posted on 19/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
5 fabulous stars - many thanks *****
Thorough annual service
Customer Service
Quality
Value
Service engineer - Lewis - carried out our annual service today. Very professional, thorough and really helpful in advising everything we need to do to keep our water filtration system in good working order.
David in Greater London Posted on 17/09/2021 , work completed 17/09/2021
The trader replied (on 22/09/2021)
Lewis is very thorough and he always wants to ensure that you really are getting the very best out of your purification system and of course your invest with us!
Water softener maintenance
Customer Service
Quality
Value
A professional service from a knowledgeable young man who gave good advice on things to consider before our next service in 2 years time since our present unit is 20 years old.
Marian in Gloucestershire Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
20 YEARS OF WONDERFUL TREATED WATER !!!! How marvellous! Thankyou for taking the time review us so positively - here's to many more years to come!
Annual Water Purifier System Check
Customer Service
Quality
Value
The annual service check for the water purifying system was due & Kevin the engineer passed earlier today to complete this. He was v professional, polite & punctual, even calling beforehand to let me know what time he’d be arriving at the house. He kept me informed about what was being done and why it was being done and tested throughout the entire check. All finished until next year. Very pleased. Thank you.
Jenny in Wokingham Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
Hi Jenny - thanks for reviewing us, and for giving Kevin a mention. Five stars is all that we could ask for!
Water softener service
Customer Service
Quality
Value
Another successful service. Plenty of advance notice given to arrange the appointment, including a reminder a few days in advance, and Kevin arrived on time. Very polite and helpful, explaining what he was doing (and why). The work included renewing tap washers and showed the old washers. All rubbish removed when the work was finished. He explained what should happen for the next service.
Customer in Wokingham Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
We appreciate you taking the time to review us - I am pleased to hear that you found us thorough and tidy. See you next year!
Very happy
Customer Service
Quality
Value
This company was recommended after I had a flood in my property. My insurer was initially refusing to help but Allpropertyclaims fought my corner and liased with my insurer expertly and a repair was agreed. My home looks better than it did before the leak. I am so happy. Thank you to the whole team.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
We were happy to step in when your previous suppliers water treatment product flooded your home. Purification always rises to the top and you can now enjoy all of the benefits of your wonderful treated water around your home!
Very satisfied customer
Customer Service
Quality
Value
Keven came to do a yearly service yesterday from 12 pm - 1 pm. We were very impressed with his service, he was so good. Very friendly and polite.We were generally very pleased with him and his service. He was very nice.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 09/09/2021
The trader replied (on 22/09/2021)
Kevin is an impressive chap! He cares about the service that you receive and really does go the extra mile to make sure that you are getting the benefits from your equipment and a great service too! Take care and see you soon.