The Pure Water People

Lewis did our service. He explained everything and did a great job. He said what we needed to do next year.

Lewis provided his usual efficient service again. Arrived on time, explained what he was going to do in his friendly manner, and completed the work quickly without problems. He gave me a couple of tips for getting the best from the system and payment by credit card was processed promptly. For coronavirus safety he wore a mask throughout.

The company offered us the option of having a service visit on a Saturday which was great because we both work full time. We were given a 3 hour window for our service visit (between 1 & 4 pm) and Lewis, our engineer, turned up right at the start of our window. He followed the current social distancing guidelines, wore a mask and PPE and we were very happy with the measures put in place by the company to ensure that we both felt safe. Lewis was very polite, friendly and kept us well informed throughout his visit and we were very happy with the level of service that we received.

After a convincing demonstration of the benefits of a water purification system for the whole house, we decided to take the plunge. We ordered the Gold System. Work was done during two main visits and a follow up later to install boxing around the external pipes. The installer was an experienced fitter who understood the working of the system and was keen to explain how everything worked. The customer service girls were very helpful with arranging appointments and the engineer came all the way from Bristol each time to do the work. Since the system has been operational, we have had a full service after one year. there were no problems and we have been delighted with the results. Bright sparkling surfaces with no scaling in kettles or shower screens, beautifully pure drinking water and very soft water for all household purposes. Even washing the car is easier!

Lewis from The Pure Water People came to perform an annual service on our purification equipment, as booked - it was useful that he phoned to let me know he was 20 mins away. He checked our water quality and flow rates, changed the various filters and adjusted the flow and 'regeneration' settings to better suit our household' demands. Lewis was friendly and personable throughout, and explained fully all that he was doing as he went along, at all times remaining virus masked and gloved. Also, he investigated a slight leak on our kitchen mixer tap and recommended a course of action. Lewis clearly has a thorough knowledge of his trade and the equipment, and was most professional in the way he went about the work, leaving the place clean, dry and tidy.

We have had an Aquatech soft water system for around 10 years and Mike from Pure Water People has serviced it for most of that. He is all that you want in a service engineer. He is polite, knowledgeable and efficient and a credit to the company. He has just undertaken the annual service with the minimum of fuss. We know that if we have any problems with the system that they will be dealt with in a highly professional manner.

The space beneath the kitchen units is limited so all equipment was installed outside in a built cabinet, which was then treated to a waterproof stain. The system was explained to us in simple terms. All work was carried out in one day and the taste of the water was noticeably improved. After a couple of days the water drawn from the storage tank was softer. We elected to have a separate tap to supply drinking water. The only downside is that washing hands in the water leaves the skin feeling as though there is still soap on them, this was explained by the Rep that sold us the system so was expected and we take care when handling glasses with wet hands. We use less detergent and soap, kettles and pans do not get scale residue, the hot water and heating systems do not fur up. Great investment!

Lewis has been here before glad it was him very professional friendly and informative gave me advice also replaced drinking tap and explained how to use it better very helpful.

The annual service was planned in advance with timing and budget carefully explained. It was carried out efficiently, on the timetable planned by a clearly competent technician. The replacement of a vital cylinder was known beforehand to be needed, and its role was clearly explained to me. The clock in the installation was reset to display the correct time. I was assured that all was well with the water purifying machine. The technician was masked and fully complied with the virus regulations. The equipment was purchased in 2005, and I have felt confident with its performance ever since, and also with the maintenance. Undoubtedly, the kit enhances our water quality. Of course the central heating radiators have befitted. A great initial purchase, carefully looked after ever since.

The annual service of our water filtration system was carried out yesterday by Elliot. He arrived on time and I found him a polite, well-mannered engineer who carried out the necessary work professionally.