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The Pure Water People

4.8

1673 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1673 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Water Softner and drinking water installation
Customer Service
Quality
Value
Lee our installer was very customer friendly and very knowledgeable. He has done excellent job installing the system and also explained how to use the system through the app. Overall very happy the work done by Lee.
Customer in Berkshire Posted on 08/03/2024 , work completed 08/03/2024
The trader replied (on 15/05/2024)
Lee is one of our many talented engineers - we really do work hard to provide you with an exceptional service. Five stars and kind words- we couldn't ask for better.
Great work & fast.
Customer Service
Quality
Value
Water machine was due to be serviced between 13:00 to16:00. Company phoned could they call now please, yes. Ian turned up again as he did last year, serviced the machine, no problems. As usual he was polite, professional, didn’t miss anything out. He is always very helpful & reliable, look forward to seeing him next year. Thanks The Pure Water People for all your awesome staff, from the girls in the office to the service engineers, fantastic to do business with you.
Customer in Berkshire Posted on 05/03/2024 , work completed 05/03/2024
The trader replied (on 15/05/2024)
It's fantastic doing business with you too, huge appreciation for such a fab review! Reviews like yours prove that we are definitely doing a lot right here at team PWP!
Very pleased with the installation
Customer Service
Quality
Value
Kevin, our installer was a great chap. Cheerful, friendly and very knowledgeable. I will ask for him by name in future when we next require any upgrades or general servicing.
Customer in Berkshire Posted on 01/03/2024 , work completed 01/03/2024
The trader replied (on 15/05/2024)
Thanks for taking the time to review us - take care.
Professional, Efficient and friendly
Customer Service
Quality
Value
Mike from The Pure Water People serviced our water treatment equipment in February 2024. The service was exemplary; Mike was friendly, polite and knowledgeable and carried out the work without leaving any mess at all. He made sure we understood the work that had been done and answered any questions in clear, non technical language. Very pleased with the service
Customer in North Somerset Posted on 28/02/2024 , work completed 27/02/2024
The trader replied (on 15/05/2024)
Kind words for Mike - we do appreciate you taking the time to go on here to tell us about your experience. Thankyou.
Very professional and effecient
Customer Service
Quality
Value
The job was the installation of a replacement water softener. I was given a clear indication of cost and the timetable for the work. The new unit was installed professionally without fuss and some incidental plumbing issues were solved as this was done. I have used this firm before for servicing my old unit and have always found them a pleasure to deal with.
Customer in Wiltshire Posted on 22/02/2024 , work completed 21/02/2024
The trader replied (on 15/05/2024)
It is our pleasure dealing with you too, we never take our customers for granted here at PWP and your repeat custom means a great deal to us. THANKYOU!
Upgrade Installation of soft water system
Customer Service
Quality
Value
The PWP has been excellent in every way. Our Old water softener system was starting to need replacement after 20years of service. We started to look into it in October 23 and finally decided to go ahead in November. After contacting the Pure Water People, we got a quote and a date for installation for very early January 2024. Soon after the Agreement was done, my Old house Boiler was condemned, which means we had to postpone the installation of the Water Soft System until after the New boiler was in. The boiler installation took longer then expected, however PWP was very considerate, and was prepared to make all necessary adjustments to facilitate the new water soft system installation. The day came and Kevin, the engineer was appointed to do it. Kevin was very professional, Informative and very good in every way, very polite, and the work he did was that of First Class. Thank you Kevin. I also need to mention Kelly at the PWP office who was always very polite and patient with all the logistics. Thank you Kelly. I am very happy with the system and the price was a good deal. Thank you PWP.
Customer in South Gloucestershire Posted on 15/02/2024 , work completed 13/02/2024
The trader replied (on 15/05/2024)
You chose us to treat your water again and it really does mean a lot to us, a relationship of over twenty years is never taken for granted and our customers are very important to us especially the ones that we have all grown older with. Thank you - here's to twenty more years of wonderful water to come!
Water Softener Service
Customer Service
Quality
Value
Brought my annual water softener service forward due to unwanted mice chewing through a cable. Kelly in the office super helpful with the booking and quote. Visit and time confirmed working day before the appointment. Kevin the engineer arrived on time, very courteous explained exactly what he was going to do, checked throughout the visit that I was happy with the work. Very neat and tidy. Cost was as per estimate.
Customer in Oxfordshire Posted on 12/02/2024 , work completed 12/02/2024
The trader replied (on 15/05/2024)
***** five wonderful stars and Kelly and Kevin will appreciate you complimenting them. See you soon and take care.
Water softener service
Customer Service
Quality
Value
Mary, Charlotte and Kelly are polite and friendly on the phone and after booking a service for our water softener engineer Lewis arrived on time and carried out a professional and through service. Living in a hard water area is great not to have a limescale problem.
Customer in Oxfordshire Posted on 08/02/2024 , work completed 08/02/2024
The trader replied (on 15/05/2024)
Many mentions for our wonderful team, we really do work hard to ensure our customers have a great experience with us and your review supports this. Thanks so much and take care.
System service
Customer Service
Quality
Value
Annual service of soft water system, completed by Kevin. Friendly, efficient servicing competed with minimal fuss and disruption as usual
Customer in Surrey Posted on 03/02/2024 , work completed 02/02/2024
The trader replied (on 15/05/2024)
Kind words - we appreciate you taking the time to comment.
Filter service
Customer Service
Quality
Value
Both the office staff and Lewis were very polite. The office staff kept me updated of appointment time and they were very flexible around my availability. Lewis was once again very professional in his work and was clean and tidy. His time keeping was excellent and kept me informed what he was doing at every stage of the work.
Customer in Surrey Posted on 23/01/2024 , work completed 23/01/2024
The trader replied (on 05/02/2024)
Thanks for taking the time to review us and for your kind comments.