The Pure Water People

I have had a Aquatec system for 25 year, and just had a new one installed which is a lot smaller and will be more efficient to run. I have had good service over the years and the engineers are great especially Kevin. (Thanks Kevin).

We have had our system fitted for over a year now and have just had our first service. The original installation was carried out in a professional and efficient manner as were two small jobs that needed to be completed after installation. The filter system has done all the things we were promised by the representative who introduced us to the system which is really great due to us living in a very hard water area. It did take a few weeks for all the old limescale to clear our pipes, electric shower and hot water tank, but now provides us with quality filtered water. In addition to having better tasting drinking water, a scale free kettle, clear shower screen etc the money we save on cleaning and skin care products plus jug water filters goes a long way towards the running and service costs. All the staff members we have met or spoken to on the telephone have been helpful, friendly and human and it is refreshing to deal with people who care and actually do what they promise whilst providing great customer service. On the couple of occasions we have encountered minor problems the help and advice has been easy to understand and the hiccups sorted. We have no regrets on making this investment, would certainly recommend the whole package and look forward to our future ongoing relationship with The Pure Water People. THANK YOU.

In 2005 I had a water purification system fitted by Aquatec. Over the subsequent years it was run and maintained satisfactorily. When I moved in 2020 I arranged for a new system to be installed in my apartment. This was carried out in a most professional way, following detailed discussion on what system was required, and what could be fitted in the available space. I was impressed with the way Carl undertook the whole operation. In March 2021 I found it necessary to request for a Technician to have a look at a small anomaly, water escaping from the drum and a build up of salt deposit. Mike turned up and explained why this was happening and how he would balance the system to prevent it occurring again by reducing the water level. To my benefit, lowering the water level also enabled me to reduce the amount of salt that I was putting in the drum. Mike was polite with a friendly nature, and I was impressed with his professionalism.

We have had our system for four years now and, despite the high initial cost, have never regretted it for a moment, Lewis arrived on time and carried out the annual service very efficiently. He has been to us before so knew where everything was and it was good to see a familiar face again. As usual he explained what he had done and gave us a few suggestions for the year ahead. We are very happy with the quality of water we get and the service from Pure Water People who have all been very friendly and efficient to deal with.

Mike was friendly and professional he explained everything and showed us how to use the system very clearly. We would thoroughly recommend this company. My Mum and brother also have this system in their homes.

Having had our water softener for exactly three years, it was due for its annual service. Lewis arrived and immediately set to work giving the unit a very thorough service whilst at the same time explaining not only what he was doing and why. He also gave us some useful tips on how to get better use from our unit, he was very friendly and informative. All this was done whilst following the social distancing guidelines. As previously mentioned, we have had the water softener for three years, during this time we have found a great reduction in the amount of shampoo, soap powder, and cleaning materials etc... that we use. Also benefiting from having no scale produced in our kettle, washing machine etc...

The engineer arrived when he said and carried out the work in a very professional way - annual maintenance on our Pure Water System. He explained a number of points that would help us to get the best out of the system which was very helpful. He carried out a number of checks and explanations to ensure the equipment was working at optimum capacity. A credit to his company.

We have our soft water and drinking water system for a year now. There is no doubt that our water quality has improved drastically. Glasses of water are pleasant to drink and we no longer buy any bottled water or most fizzy. There is no limescale in our shower or kettle. We had our first service today and the engineer said the pipe insulation could be improved and he would arrange for the company to undertake the work.

The person who came to service our water system was very efficient and polite. He explained what he had done and confirmed everything was alright.

The fitter arrived on time, was polite and worked steadily throughout the two hours he was here. He explained the new softener and left the area very clean and tidy.