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The Pure Water People

4.8

1681 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1681 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Service call
Customer Service
Quality
Value
An issue arose with a recently installed water purification system. A call to the supplier resulted in a prompt engineer visit. Kevin diagnosed and fixed the issue in a polite, friendly and professional manner. Can't ask for any more.
Customer in Hertfordshire Posted on 10/03/2020 , work completed 10/03/2020
Always Helpful
Customer Service
Quality
Value
Maintenance of a previously supplied and fitted water purification system. Always on time and efficient, this time no different. Filters changed, system checked, advice given. All good. Mike Hagues was the engineer today.
Customer in Oxfordshire Posted on 08/03/2020 , work completed 06/03/2020
Excellent service
Customer Service
Quality
Value
Lovely to meet Kevin who got on with the work in hand, it was to return a unit after repair and I was amazed how quick and efficient it all was as it looked a tricky job to me!! Kevin showed and told me how it all worked which was fantastic. Very chuffed with everything about this company and thank you so much to Kevin for his top class service.
Customer in Swindon Posted on 08/03/2020 , work completed 05/03/2020
The trader replied (on 15/06/2020)
we're chuffed with your review ! five stars - thank you so much!
Replacement housing
Customer Service
Quality
Value
We have had their filtration system for nearly 10 years and we have never regretted the investment. Having full pressure filtered water throughout the house is so much better than living with the hard water in our area. They may not be the cheapest systems but they do a great job. Some reviewers complain about the cost of the annual service but they may not realise it includes replacement filters as well as the labour. Unfortunately, after 10 years the wooden box used to house the system outside our house finally succumbed to the weather and needed to be replaced, so we ordered a replacement box. The very friendly engineer (Mike Hagues) turned up on time and installed the new box. This required him to rearrange the system to make the layout more compact and while he was at it he reordered the filters (because since it was installed the recommended sequence has changed). The marine ply used is better than the original and this time it comes supplied with insulation to reduce the risk of freezing. The work was undertaken very professionally and the end result looks great. Plus it is a slightly smaller box, which is better.
Customer in Oxfordshire Posted on 06/03/2020 , work completed 06/03/2020
Great company
Customer Service
Quality
Value
They are a great company, always let you know when they are coming. Very professional & polite staff and always do a satisfactory job. Kevin was the engineer today .
Customer in Swindon Posted on 06/03/2020 , work completed 06/03/2020
A good company
Customer Service
Quality
Value
Lewis came out today and told me exactly what is going on with the system replaced all filters did all the system checks all over and done with in 45 mins I have always expected good service from this company and I get it.
Customer in Windsor and Maidenhead Posted on 06/03/2020 , work completed 06/03/2020
Very professional service
Customer Service
Quality
Value
The whole experience with Pure Water has been very positive and highly recommend them. Kevin was very professional and very helpful clarifying all the steps of what he was doing for the service contracted. Very happy with the whole experience indeed.
Customer in Greater London Posted on 03/03/2020 , work completed 03/03/2020
The trader replied (on 06/03/2020)
Thankyou for such lovely feedback. we really do pride ourselves on your customer experience, and we are VERY happy that you are happy! MANY THANKS!
Aquatec Purification system filter change
Customer Service
Quality
Value
The engineer kevin arrived in good time. Explained what he was going to do. Tested the mains water from the purification system which was ok. he then changed the drinking water filters. When complete checked the system was ok. Also checked for leaks before leaving. The place was left clean and tidy. A good job done
Customer in Greater London Posted on 28/02/2020 , work completed 19/02/2020
Servicing and maintenance of water softener system
Customer Service
Quality
Value
The team (Lewis and Nihkz) arrived on time and were very polite and knowledgeable. Lewis has been to me a number of times and has always been helpful and efficient. No messing, got down to the job straight away and checked all the processes, checked the condition of the water flow and softness of both hot and cold water. Regeneration was also checked. Very pleased with their work, they even refilled my salt container for me and took away the bag. The cost has gone up over the years but its about what one would expect. Thanks boys’ good job.
Customer in Wiltshire Posted on 27/02/2020 , work completed 26/02/2020
The trader replied (on 06/03/2020)
FIVE FABULOUS STARS***** WE COULD'NT ASK FOR BETTER!
Great, efficient service
Customer Service
Quality
Value
No hesitation in recommending the company efficient service, great to have pure water.
Customer, Surrey Posted on 26/02/2020 , work completed 26/02/2020