Endorsed by Which?

The Pure Water People

4.8

1799 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
1799 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Water softener service
Customer Service
Quality
Value
Another successful service. Plenty of advance notice given to arrange the appointment, including a reminder a few days in advance, and Kevin arrived on time. Very polite and helpful, explaining what he was doing (and why). The work included renewing tap washers and showed the old washers. All rubbish removed when the work was finished. He explained what should happen for the next service.
Customer in Wokingham Posted on 16/09/2021 , work completed 16/09/2021
The trader replied (on 22/09/2021)
We appreciate you taking the time to review us - I am pleased to hear that you found us thorough and tidy. See you next year!
Very happy
Customer Service
Quality
Value
This company was recommended after I had a flood in my property. My insurer was initially refusing to help but Allpropertyclaims fought my corner and liased with my insurer expertly and a repair was agreed. My home looks better than it did before the leak. I am so happy. Thank you to the whole team.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
We were happy to step in when your previous suppliers water treatment product flooded your home. Purification always rises to the top and you can now enjoy all of the benefits of your wonderful treated water around your home!
Very satisfied customer
Customer Service
Quality
Value
Keven came to do a yearly service yesterday from 12 pm - 1 pm. We were very impressed with his service, he was so good. Very friendly and polite.We were generally very pleased with him and his service. He was very nice.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 09/09/2021
The trader replied (on 22/09/2021)
Kevin is an impressive chap! He cares about the service that you receive and really does go the extra mile to make sure that you are getting the benefits from your equipment and a great service too! Take care and see you soon.
Did a very good job
Customer Service
Quality
Value
We're very happy with the work that's been done. They came to service my drinking water and it was a great experience
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 09/09/2021
The trader replied (on 22/09/2021)
***** five fabulous stars ***** wonderful news!
Good yearly service
Customer Service
Quality
Value
Good yearly service. Professional carried out. Very polite and wore a mask and distance was used. Our engineer for this service was Kevin.
Customer in Swindon Posted on 15/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
we appreciate your kind review, see you next year and take care.
Service of water softener
Customer Service
Quality
Value
Lewis was, as always, punctual, friendly and courteous and, so far as I can judge, very competent. The water softener was serviced and all filters changed as necessary according to schedule. Tests were completed and guidance given for checking a new filter and maintaining water quality.
Customer in Greater London Posted on 15/09/2021 , work completed 15/09/2021
The trader replied (on 22/09/2021)
lewis is super efficient and very thorough - I will pass your kind words on to him. Many thanks.
Re-positioning water softener
Customer Service
Quality
Value
Mike spent two days with us on what was a complicated job, moving our softener from the loft to the garage. This was a complex and detailed job going from one side of the house to the other and from upstairs to downstairs. We could not fault the work in any way. Mike was punctual, pleasant and fastidious. He left everywhere that he worked tidier than he found it! He worked nonstop and explained each change he made, discussing it with us before making final decisions. He did a brilliant job and we are delighted with the outcome. We would not hesitate to recommend your company and would particularly welcome Mike back for any future work Thank you.
Customer in Wiltshire Posted on 13/09/2021 , work completed 01/09/2021
The trader replied (on 22/09/2021)
Mike is extremely talented in all things purification he is a highly skilled water engineer. Unlike lots of other companies we undertake the difficult more technical work, you invested in us to treat your water many years ago and were happy that we could help you with continue to treat your water after your home renovations! Here's to many more years of pure water to come. Thankyou and please do recommend us.
Excellent service from booking appointment to completion of work.
Customer Service
Quality
Value
The engineer arrived early to the appointment, was smartly dressed and was very polite. Came to do annual service and was to the agreed budget. Area left immaculate when finished. Very knowledgeable and helped with re-routing drinking water pipework in the new kitchen layout. A very good experience.
Customer in Oxfordshire Posted on 13/09/2021 , work completed 13/09/2021
The trader replied (on 22/09/2021)
a lovely review, we appreciate your support! many thanks.
Pure Water Service
Customer Service
Quality
Value
My water man was Kevin who was very polite and friendly and did an excellent job what more can I say?
Julie in Bath And North East Somerset Posted on 10/09/2021 , work completed 10/09/2021
The trader replied (on 22/09/2021)
say no more......FIVE STARS ***** ARE ALL THAT WE NEED TO SEE Thankyou
Annual Service
Customer Service
Quality
Value
Mike arrived promptly yesterday morning to service our system. He was extremely efficient and went the extra mile to point out the front outer wooden cover of the equipment could be turned around as it had suffered damage from the sun. He did this for us and also gave us a good tip to protect the lid in the future. All in all, we were extremely pleased with the service visit.
Customer in Bristol City Posted on 09/09/2021 , work completed 08/09/2021
The trader replied (on 10/09/2021)
Thanks for your glowing review, Mike is very efficient and really wants you to get the best out of all aspects of your investment with us - even your exterior system housing! I will pass your kind comments on to him. Take care and we will see you next year - Cathy.