Endorsed by Which?

The Pure Water People

4.8

1749 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1749 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Another year of quality water and another excellent service
Customer Service
Quality
Value
We have had our system for four years now and, despite the high initial cost, have never regretted it for a moment, Lewis arrived on time and carried out the annual service very efficiently. He has been to us before so knew where everything was and it was good to see a familiar face again. As usual he explained what he had done and gave us a few suggestions for the year ahead. We are very happy with the quality of water we get and the service from Pure Water People who have all been very friendly and efficient to deal with.
Andrew Posted on 03/04/2021 , work completed 30/03/2021
The trader replied (on 25/05/2021)
We do appreciate a smashing review, it is true that our water purification systems are not cheap - but they deliver amazing water and they stand the absolute test of time! To read that you've never regretted your purchase is just marvellous! Thanks so much! Cathy.
Excellent Fitting
Customer Service
Quality
Value
Mike was friendly and professional he explained everything and showed us how to use the system very clearly. We would thoroughly recommend this company. My Mum and brother also have this system in their homes.
Alex in Staffordshire Posted on 19/03/2021 , work completed 19/03/2021
The trader replied (on 01/04/2021)
Thanks for a smashing review Alex, we are so pleased that your Mum and Brother love us too! We really appreciate you choosing us for your beautiful newly renovated home! We've heard amazing things about it. Good luck with everything and many thanks.
Very professional service
Customer Service
Quality
Value
Having had our water softener for exactly three years, it was due for its annual service. Lewis arrived and immediately set to work giving the unit a very thorough service whilst at the same time explaining not only what he was doing and why. He also gave us some useful tips on how to get better use from our unit, he was very friendly and informative. All this was done whilst following the social distancing guidelines. As previously mentioned, we have had the water softener for three years, during this time we have found a great reduction in the amount of shampoo, soap powder, and cleaning materials etc... that we use. Also benefiting from having no scale produced in our kettle, washing machine etc...
Customer in Hampshire Posted on 18/03/2021 , work completed 18/03/2021
The trader replied (on 01/04/2021)
wow ****** Such a detailed review, we are super happy that you are experiencing all of the benefits promised and clearly enjoying them! I promise you that you will love your water for many more years to come. Take care.
Very professional and efficient
Customer Service
Quality
Value
The engineer arrived when he said and carried out the work in a very professional way - annual maintenance on our Pure Water System. He explained a number of points that would help us to get the best out of the system which was very helpful. He carried out a number of checks and explanations to ensure the equipment was working at optimum capacity. A credit to his company.
Customer in Oxfordshire Posted on 26/02/2021 , work completed 22/02/2021
The trader replied (on 25/05/2021)
***** Five fabulous stars - thank you so much! Our engineers are highly trained and very friendly.
Exceptional soft water and drinking water
Customer Service
Quality
Value
We have our soft water and drinking water system for a year now. There is no doubt that our water quality has improved drastically. Glasses of water are pleasant to drink and we no longer buy any bottled water or most fizzy. There is no limescale in our shower or kettle. We had our first service today and the engineer said the pipe insulation could be improved and he would arrange for the company to undertake the work.
Customer in Greater London Posted on 22/02/2021 , work completed 19/02/2021
The trader replied (on 25/05/2021)
"EXCEPTIONAL" is an amazing word to describe your wonderful purified water. I am super pleased that you love your water, and I am impressed that one of our Engineers felt that during your annual service that your pipe insulation could be improved upon. We always endeavour to achieve perfection and this is an example of us striving for just that! Thanks and take care - Cathy.
Good work
Customer Service
Quality
Value
The person who came to service our water system was very efficient and polite. He explained what he had done and confirmed everything was alright.
Customer in Hertfordshire Posted on 18/02/2021 , work completed 18/02/2021
The trader replied (on 25/05/2021)
Five stars - we're glad that you are happy. Many thanks
Fitting a replacement Water Softener
Customer Service
Quality
Value
The fitter arrived on time, was polite and worked steadily throughout the two hours he was here. He explained the new softener and left the area very clean and tidy.
Customer in South Gloucestershire Posted on 16/02/2021 , work completed 09/02/2021
The trader replied (on 25/05/2021)
Five fabulous stars for wonderful water purification ***** so many thanks Cathy
Pure Water
Customer Service
Quality
Value
We are very pleased that we made the decision to invest in a Pure Water system and not just a water softener. The quality of the drinking water is perfect. The water is really soft on your skin and It's great to not have limescale on your shower glass! Installation was made more complicated as we already had a Quooker installed but a solution was found by the terrific engineer. Very happy with the result.
Customer in Posted on 14/02/2021 , work completed 14/07/2020
The trader replied (on 25/05/2021)
Wow! Our products really are superior to water softeners! Our engineers are so much more than just plumbers too - so much more. We love and appreciate smashing reviews like yours - many thanks. Cathy
Water Softener Installations
Customer Service
Quality
Value
A very professional installation carried out by a knowledgeable engineer. The job was completed on time with no mess. Being in a very hard water area the difference in our water quality was really noticeable and we now have no limescale issues. For the cost it is definitely worth considering having a water softener system installed. We would definitely recommend The Pure Water People.
Customer in Wiltshire Posted on 26/01/2021 , work completed 13/01/2020
The trader replied (on 25/05/2021)
Hello happy customer! We're glad that you are pleased with all aspects of your installation and your purification system, please don't forget that you have purchased so much more than a water softener (it cost a lot more too ;-) Here's to lot's of happy years of wonderful to come! Thanks so much. Cathy
A professional, diligent and friendly service
Customer Service
Quality
Value
We have always received great service from this Company (Previously as Acquatech) having had our water softener system for some 14 years (it's still going strong) Mike came to relocate the system from the utility room into a purpose built outside unit. This was a lengthy piece of work which took the best part of the day and called on many skills. Mike undertook this with demonstrable expertise and was very friendly, knowledgable and informative throughout. COVID safe rules were adhered to at all times. Would highly recommend.
Customer in Somerset Posted on 20/01/2021 , work completed 18/01/2021
The trader replied (on 25/05/2021)
14 years of wonderful water and many more to come. Mike really is an extremely talented chap and he does love to get his name up here in lights on Which? Trusted Traders. Please do spread the Pure Water Word! so much gratitude for a lovely review. Cathy.