The Pure Water People

Lewis has been here before glad it was him very professional friendly and informative gave me advice also replaced drinking tap and explained how to use it better very helpful.

The annual service was planned in advance with timing and budget carefully explained. It was carried out efficiently, on the timetable planned by a clearly competent technician. The replacement of a vital cylinder was known beforehand to be needed, and its role was clearly explained to me. The clock in the installation was reset to display the correct time. I was assured that all was well with the water purifying machine. The technician was masked and fully complied with the virus regulations. The equipment was purchased in 2005, and I have felt confident with its performance ever since, and also with the maintenance. Undoubtedly, the kit enhances our water quality. Of course the central heating radiators have befitted. A great initial purchase, carefully looked after ever since.

The annual service of our water filtration system was carried out yesterday by Elliot. He arrived on time and I found him a polite, well-mannered engineer who carried out the necessary work professionally.

This external unit was fitted in one day after seeing a very compelling scientific demonstration of the benefits to my local hard water supply. The system came with a new dual tap for separate double filtered drinking water. The unit was encased in a neat wooden framed stained box with all pipes protected and internally the equipment was frost protected by insulation pillows. The box top also doubles as a BBQ table layout! Operationally, the water effects were immediate. Drinking/food boiling water had a much cleaner taste. The water felt smooth on the skin, almost soapy, due to the absence of dissolved solids, although essential minerals are introduced after filtration. Water boiled in pans or kettles took approximately two thirds of the time compared to before, saving electricity and gas. Lime scale was reduced across all water outlets around the house, reducing cleaning and saving on chemicals. Most importantly, the dishwasher now requires neither salt or rinse aids with glasses and dishes remaining sparkling. Clothes also felt softer when washed. A highly recommended system from an excellent company and installer. The money benefits are multiple overall, comprising reduced energy bills, and zero or very low outlay on cleaning chemicals.

Very impressed with the whole process. We chose this company as partner had worked for Which many years ago. Visit by Karl, contact with Kerry and work carried out by Mike who has worked for the company for 17 years. High standard of work, neat and clean job. Would recommend to family and friends.

I have had the system for several years now and the difference to the quality of the water is palpable. Kelly in the office is always polite and helpful. Nice to receive a phone call from the engineer to give the time of expected arrival. The engineer, Kevin, who carried out the service this time, was polite, efficient and observed all the necessary procedures required due to the Corona Virus restrictions. Well done The Pure Water People Ltd. It is a pure pleasure to deal with your company.

The Pure Water People are excellent to deal with in every way - efficient, friendly, helpful and technically superb. All the people I dealt with went out of their way to be as helpful as possible and I would like to mention Kev, the engineer, who found a way to re-fit my system which had been left in a poor state by the people who installed my new kitchen. Also Kelly in the office, who is a pleasure to deal with. Overall they are a great company to work with.

We were not happy with our water, with the scaling up of kettle, taps and shower heads. I didn't like the taste and my skin was always dry and itching. From the sales pitch which revealed why I didn't like the taste of the water to the installation of the system we really felt like valued customers and we still do. Kevin, who installed our system was so efficient and kind and he was obviously very keen to install the system to perfection. There were issues, we were told our water pressure was fine for the system which was not correct but this was resolved at no additional cost to us, there was a drainage issue with the drinking filter but this was very quickly fixed. Kevin who had to travel some considerable distance to us even came a few months later to build a box to surround the pipes outside. Nothing was too much trouble and we get annual calls from the Pure Water Company to make sure everything is to our satisfaction. Since the installation, as well as lovely tasting water which even the dog prefers, there has been no scaling on taps, kettle, shower heads and I would suspect our larger kitchen appliances. My skin is no longer flaky and washing hair and body is like bathing in that gorgeous water you get in Devon or Cornwall. Less soap and detergent used. This is a very reliable and caring company who are determined to give you their very best service.

We have been with this company for 12 years and the benefits of the systems installed and the superb quality of drinking and utility water since, have been well worth the initial set up costs. Organising a yearly service and all necessary filter changes at the same time has always been easy (since we do receive reminders) and the most recently attending engineer (Elliot) was professional, polite and knowledgable. We now require a new 3 way filter tap and we have not hesitated to ask this company to provide and fit (via Kelly) because with The Water People we are confident that we receive the best customer care and attention to detail. Excellent customer focus and we highly recommend.